Over 7.5 crore customers have placed their trust in us.
They expect us to deliver the highest standards of service. And rightly so.
It’s a responsibility, we take very seriously. And is something that is clearly ingrained in our company DNA.
At Paytm, we have a simple guiding philosophy towards our users: if our customers ever face any customer service issue, we will resolve it immediately keeping your interest in mind.
We will err on the side of the customer.
This is because we understand that when the customer mistakenly recharges a wrong number, or has money debited from his/her account for a delayed delivery, or when an item is bought & the price is later seen to be reduced– these are unpleasant forgettable experiences; for which we refund you. Plain & simple. No harassing questions are asked. You will almost always get the benefit of the doubt.
And to make this resolution happen seamlessly, we are always happy to help you out around the clock. Our 24×7 social customer service is a testimony to this.
But, we too, are humans & may inadvertently end up making some mistakes. We believe this does happen at times. But we also believe that we are exceptionally good at correcting them in quick time.
We begin this by owning up to the mistake & quickly resolving it in your best interests.
At our end, there is no time wasted on this. No stone left unturned.
But sometimes, inspite of our best efforts we too, are left disappointed. And not because we fell short in our efforts to service you better. But because of ulterior motives that certain individuals may have towards us.
- Instances where certain individuals spam social networks with unreasonable posts for a mistake that we already owned up to or corrected much earlier,
- Instances where users create fake hate accounts and circulate them online
- Or in some cases, where users even threaten us or demand money from us.
When any of the above happens, we are forced to act.
We are forced to shut down such accounts & at times to take legal action.
Not because we like to, but because we are forced to.
To us, this is very clear: Our customers are our top priority. Without our customers & their trust, we would not be in business.
We strive to give you only our best & to improve we value your feedback. Which we expect will keep coming in as you build a stronger relationship with us over the next many many years.
As we want you & your hard earned money to be always safe, we request you to keep the following in mind:
In case of a misuse inform your bank immediately to block the card and void the transaction
Do not share your credit card / debit card / Paytm account OTP with anyone
Do not share your customer details, transaction IDS or order IDs over unsolicited calls
Be aware of websites & social media pages that are propagating offers like person to person transfers to specific accounts
- Never enter your Paytm account password on unreliable websites and apps
We care for you 24x7x365!
You can reach out to us on Twitter and Facebook or write to us at firstname.lastname@example.org
Your Team Paytm