A Great Ecommerce Experience; & our Social Media House Rules
Throughout all of the excitement and the speed with which we grow, we think of only one person. You, our incredible users, and how we could create the best possible customer service for you?
We love your compliments, and we appreciate any form of feedback. Be sure you can ping us anytime on Facebook, Twitter, Google Plus, Pinterest, Instagram, Vine, Youtube or email us at care@paytm.com. In return, all we humbly request, is for our users to play by our Social Media House Rules.
Here’s an episode we felt the need to highlight to show how some users ruin the best part of online commerce and create bad practices for all other consumers who love to interact with us.
With 17 posts (most of them now deleted by the user) on Twitter across multiple handles the user was pointing out his complaint despite being duly resolved.
You can be sure, we’re taking social customer care as our priority with a team that’s there for you 24/7 and by using Airwoot, an intelligent social customer support helpdesk, to identify in real-time all actionable tweets and posts that you send us.
We are very proud of all that we – Paytm – stand for and anyone violating our Social Media House Rules will be blocked by us.
We’re ever ready and raring to go, to solve your queries and concerns. If we did mess up, we’ll be glad to make amends and make things right for you all over again to get into your good books.
Post resolving your concern, any kind of disrespectful language, consistent negative comments, maligning the brand on social forums, won’t be accepted from us.
As always, your love and feedback are welcome.
