Paytm brings you places

Get ready for a holiday! Paytm is building it’s travel segment and the launch of our Bus Ticket Marketplace is just the beginning for us. Booking your bus tickets from your favourite app has never been easier.

Hindu Business Line reports about our future strategy in the travel segment. Read the full storyVijay Shekhar Sharma – our founder, says that, “The online travel category in India was estimated to be worth over $8 billion in 2014. We want to tap into this potential to give an enhanced experience to our users while booking their bus tickets. Going forward, we also plan to start signing up hotels and travel agents on the platform.”

So try it out and get now your bus tickets with Paytm!

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Paytm’s sky rocketing outlook

Paytm’s CEO Vijay Shekhar Sharma talks exclusively to The Hindu Business Line about Paytm’s focus and future growth plan.

New directors join Paytm board: Ruchi Sanghvi, Neeraj Arora & Naveen Tewari

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Go Cashless with Paytm via NDTV

Paytm enables cashless payments – NDTV covers how. Watch the interview with our Vice President Payments, Amit Lakhotia!

Paytm’s Priority: Consumer Privacy Protection & Fraud Prevention

Paytm’s CEO Vijay Shekhar featured in Economic Times ‘India’s Hottest Business Leader under 40′

Secure 2-Step-Authentication Login on Paytm’s Website

Now, Paytm offers you an even more advanced account protection – log-in with an additional layer of security on the Paytm website. We designed the 2-step-authentication login on your website to keep your account safe and secure.

#How will this help you?

We’re adding this feature to to make sure your account is safe always.

Because all of us are vulnerable to password thefts. Such thefts can happen in a lot of ways –

– Some phishing websites pretend to be and ask you to login. At the backend, they store
your credentials and use it without your consent
– For our convenience, we tend to use same password on all platforms and websites. This makes it
easier for your accounts to get hacked.
– Unknowingly we might visit certain websites that download malware on our devices and so hackers
get access to our account’s sensitive information.

All these could have led to stolen account credentials. Not anymore.

#How it works?

Whenever you login, Paytm will send you a code [OTP] on your registered mobile number to verify it. With this 2-step-verification, only you will be able to provide login details which are a combination of your password and the code [OTP]. You only can access your Paytm account on our website if you complete this verification process.

Your security is our priority. Happy Shopping !

At Paytm, we care 24 x 7 x 365

For us at Paytm, customer service means action and people. For us, our customers trust matters most. We know providing great service is never-ending and, at times, frustrating. We simply try to be better than we were the day before, service excellence is a dynamic, challenging, and rewarding journey for us. Paytm is a customer service company that provides a mCommerce platform. Customers are our priority!

Watch our video to get to know what team Paytm has to share with you about customer service:


How Paytm Fights Fraud

Online shopping continues to gain momentum, but one thing remains constant: wherever money flows, fraud is likely to follow. Most of our customers come to us in good faith to make genuine purchases of our products and services, but unfortunately there are fraudsters who attempt to harm and misuse our service. Ultimately we’re responsible for making sure this does not happen and such malpractice won’t leave us liable for any fraudulent business dealings. We think you should have an understanding on how we do that.

# The problem

Some fraudsters – be it customers or merchants – are misusing system by creating multiple wallets through which they transfer higher amounts of money, show irregular purchase patterns including larger than usual orders or earn multiple cash backs that are transferred to bank accounts.

# What is Paytm doing?

Paytm takes the protection of the financial information of its users and their transactions very seriously. Through our security system we developed trust in the growing number of purchases and transactions on Paytm. All wallet information is safely stored and all transactions are monitored 24/7 for fraudulent or unauthorized activities.

We’re monitoring all activities on different levels and have preventive measures in place to detect fraudulent or unauthorized activities. Several automatic features have been incorporated to block out immediately users with suspiciously marked transactions/activities. Hence, any high irregular practice leads to an automatically account blocking by our system.

As India’s leading mCommerce platform we’re committed to protect the integrity of the e-commerce and mobile payment industry and help our customers to have the safest experience possible.

We take fraud very seriously. It’s a crime to perform any fraudulent or unauthorized activities. As a perpetrator of fraud, be assured that we’ll pursue offenders to the fullest extent of the law. Further we’ll work together with official authorities to pursue offenders and submit all fraudulent orders and other data in case required.

E-Commerce: A seller’s paradise? Think again

Ever so often one hears the passionate refrain ‘I’ve been cheated on an E-Commerce site & will complain everywhere about this bad buying experience.”

No one likes to get shortchanged. Period.

And we know that customers express themselves widely on social platforms. And in doing so, may end up painting the company, the seller, the experience, the logistics arm, the local courier guy – all of it with the same “I got a terrible deal” paintbrush.

But, What about the seller, we ask?

Have we ever spared a moment for him/her?

Let’s do exactly that right now.

Because without them, there would really be no online marketplace, no endless variety of products, no good deals.

We must remember that sellers are human, too. They are just like you & me. They try very hard to ensure our exacting demands are met with a timely, high-on-quality delivery 24x7x365 days (weekends, included). They have to be, if they have to succeed in the sea of millions of other sellers amidst such fierce competition.

They do their job with dignity.

And inspite of this, they get shortchanged too.

There are numerous instances across e-commerce companies where the seller has to bear the brunt of a customer’s ire, where a seller dutifully couriers the right ‘brand new product’ to the customer & gets an ‘old used’ one back under the pretext of a return.  Or sometimes, even empty boxes!  In cases where there is a dispute, the benefit of doubt almost always goes to the customer, where the seller gets penalized financially as well as on social media.

And yet, he brushes this aside & gets back to doing what he/she knows best – to serve with quality & deliver on time.

Paytm would like to raise a toast this very vital cog in the wheel: Cheers to the seller!

And we would hope that we give them the respect that they deserve, for the integrity & professionalism that they show all year round, round the clock, for you & for me.