Welcome to Paytm 24x7 HelpPlease download the Paytm App and follow the simple steps given below to get your issue resolved. To download Paytm App, select App Store.

    Open the Paytm App & tap on Profile Icon on the top left


    Scroll Down to 24X7 Help & Support section


    Choose a service you need help with or tap View All Services


    Tap on Chat with us & type your query in the chat box

Not able to solve your issue using the app's 24x7 help section Click Here
Frequently Asked Questions
How can you keep your account safe?
Beware of fraudulent SMS & calls about KYC suspension or expiration, account block and fake rewards. Paytm will never ask you to download any app to complete your KYC Read more
Money sent using Paytm UPI but the receiver did not receive it?
Majority of UPI payments get successful instantly and money is added to the receiver’s bank account at the moment itself. However, in rare circumstances which are beyond our control, like not receiving a success message from NPCI or receiver bank within a stipulated time, transactions go into pending state Read more
What to do if UPI transactions are getting failed?
Most of the time, the UPI payments are successful instantly and the money is added immediately to the receiver’s bank account. However, in some cases, the users face failed UPI transactions while sending money from one bank account to another Read more
How to check FASTag balance?
There are various online and offline ways using which you can check your FASTag balance. You can Log in to your FASTag account, Download the Mobile app, find your SMS or Email notification, or call Call Customer Care Read more
Related Blogs
  • How to Check UPI Transaction Status?
    When you make financial transactions, it becomes important to track their status to be sure. Let’s find out how you can do so on the most widely used UPI payment application – Paytm!
  • How to Use Paytm Cashback Points?
    Paytm Cashback Points is a reward-based gratification program exclusively for Paytm users. Here, you earn points on transactions done through the Paytm App.
  • How to Add a Credit/Debit Card to Paytm?
    Paytm accepts a wide range of cards (both credit and debit) to make the payment process easy and convenient for its users.