Paytm app, QR, Soundbox, Card machines remain functional beyond March 15; here’s what users must know

byPreeti VermaLast Updated: March 15, 2024

We remain committed to providing our users and merchants with a seamless payment experience. In light of the recent development, our users may have questions regarding the functionality of the Paytm app. Users and merchants must note that their Paytm app is working and will continue to do so even after March 15, 2024. 

“We are expanding our financial services distribution platform in partnership with leading institutions. Paytm is committed to creating an inclusive next-generation financial ecosystem for our users across the country”

– said Paytm spokesperson

Let’s clear the air and get the facts right!

Will the Paytm app and its services continue to work beyond March 15?

Yes, users can continue using services on the Paytm app without any interruption. 

Will Paytm QR code, Soundbox, and Card machines continue to operate seamlessly?

    Yes, Paytm QR codes, Soundbox, and card machines also remain fully operational. This ensures continued convenience for millions of users and merchants who rely on these services for their daily transactions.

    Can I continue to avail all other services on the Paytm App such as movies, events, travel (metro, flight, train, bus) ticket bookings?

    All other services on the Paytm app, including movies, events, travel (metro, flight, train, bus) ticket bookings, and more, remain fully operational.

      Can I continue to make mobile/internet recharges, pay utility bills, and other services on the Paytm App?   

        Users can continue to recharge their mobile phone, DTH or OTT subscriptions, and pay all utility bills (electricity, water, gas, internet) with ease directly through the Paytm app.

        Can I continue to avail of restaurant offers on Paytm Deals?

          Yes, Paytm Deals will continue to work uninterrupted even after March 15, as before. Users can continue to enjoy all the offers and discounts without any disruption.    

          Can I book a cylinder on the Paytm app and pay my piped gas bill, also apartment electricity bill on the Paytm app?

            Yes, you can continue to use the same 

            Will I be able to buy insurance and also pay the premium for my insurance using the Paytm app? 

              Yes, users can continue to buy new insurance policies for bike, car, health, and more; or pay premiums using the Paytm app.

              Can I buy FASTag or recharge my other banks’ FASTag on Paytm app?

                Yes, we are already offering HDFC Bank FASTags and also offer the FASTag recharge of other partnered banks on the Paytm app. However, you can not purchase Paytm Payments Bank FASTags though you can recharge it before 15th March and use the balance until it’s exhausted. 

                Are my investments in Equity, Mutual Funds, or NPS safe?

                Yes, customers’ investments in Equity, Mutual Funds, or NPS with Paytm Money are working. Paytm Money Limited is SEBI-regulated and fully compliant.

                  Can I continue to buy or sell gold on the Paytm app?

                    Yes, you can continue to buy or sell digital gold on the app. Also, your Paytm Gold Investments are working and are protected with MMTC-PAMP. 

                    Can I pay my credit card bill on the Paytm app?

                      Yes, you can continue to pay the same.

                      Will UPI services on Paytm continue even after March 15?

                      Yes, UPI services on the Paytm app will continue to work, as the company on March 14, 2024, has received approval from the National Payment Corporation of India (NPCI) to participate in UPI, as a Third Party App Provider (TPAP) under Multi-Bank model. This ensures uninterrupted Unified Payments Interface (UPI) services to Paytm users. For the merchants using Paytm for payments, their customers will have a smooth and easy payment experience.

                      Can I use UPI Autopay on Paytm?

                      Yes, the UPI (Unified Payments Interface) Autopay feature on the Paytm app will continue working seamlessly for the users.

                        Will my money get settled without issues?

                          The settlement in your existing Paytm Payments Bank Ltd. account will proceed without any issue until March 15, 2024. The balance in the account can be withdrawn even beyond March 15, 2024. 

                          However, we recommend that you change your settlement account in the Paytm for Business app from Paytm Payments Bank Ltd. to any of your other savings or current accounts held with other banks to ensure seamless settlements.

                            How can merchants change their settlement bank account from PPB to another bank?

                            Merchants can change the settlement account by opening the ‘Change settlement account’ page through the business profile or settlement settings option on the left menu. Then click on the change button on the settlement account. In the last step, they can choose an existing account, click save and enter OTP, or select add a new bank account option and then enter the necessary details.

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