NPCI e-KYC Services – Secure, Paperless Aadhaar-Based Verification

byPaytm Editorial TeamLast Updated: August 20, 2025
NPCI’s e-KYC services make identity verification fast, secure, and paperless using Aadhaar. With multiple authentication methods, real-time tracking, and 99.99% uptime, NPCI ensures smooth operations that fully comply with UIDAI norms.
How to do KYC Verification on Paytm

For Banks, Fintechs, NBFCs, and Regulated Entities seeking a fast, compliant, and secure way to verify customer identities, the National Payments Corporation of India (NPCI) offers Aadhaar-enabled e-KYC services as an authorized Authentication Service Agency (ASA).

NPCI’s ASA framework connects Authentication User Agencies (AUA) and e-KYC User Agencies (KUA) to UIDAI’s Central Identities Data Repository (CIDR) for real-time, paperless verification—eliminating manual KYC delays, reducing fraud risks, and meeting RBI and UIDAI compliance norms.

What is e-KYC?

e-KYC (electronic Know Your Customer) lets businesses verify identities online using Aadhaar. It uses secure methods like biometric checks (fingerprint, iris, face) or an OTP (One-Time Password) sent to the Aadhaar-linked phone 

Why Choose NPCI’s e-KYC Services?

  • Regulatory Compliance: Fully aligned with UIDAI guidelines and data privacy norms.
  • High Reliability: 99.99% service uptime for uninterrupted identity verification.
  • Speed to Market: API-based onboarding reduces go-live timelines.
  • Multi-Modal Authentication: Supports Biometric (Fingerprint, Iris, Face) and OTP methods.
  • End-to-End Support: Dedicated product managers, 24/7 production assistance, and secure network options.

How NPCI e-KYC Works – Process Flow

  1. Verification Request: An AUA/KUA initiates an e-KYC request for a customer.
  2. Secure Routing via NPCI (ASA): NPCI securely transmits the request to UIDAI’s CIDR.
  3. UIDAI Authentication: Customer identity is verified using biometric or OTP authentication.
  4. Masked Data Response: UIDAI returns essential demographic data (with Aadhaar number masked) to the requesting entity.
  5. Customer Onboarding: Entity can instantly complete KYC without physical documentation.

NPCI ASA Services – Core Capabilities

  • Authentication & e-KYC: Aadhaar-based biometric and OTP verification.
  • 24/7/365 Support: Continuous production assistance to ensure smooth operations.
  • Secure Connectivity: VPN and leased line options for safe, reliable data exchange.
  • Onboarding Tool: Real-time tracking and management of entity onboarding.
  • MIS & Data Handling: Comprehensive reporting, raw data file management, and reconciliation support.
  • Dedicated Relationship Management: Product partner support for onboarding and post-go-live phases.

Key Terms (UIDAI-Aligned)

  • AUA – Authentication User Agency: An entity using Aadhaar authentication services.
  • KUA – e-KYC User Agency: An AUA approved for e-KYC data access.
  • ASA – Authentication Service Agency: Entity providing secure connectivity to UIDAI’s CIDR.
  • CIDR – Central Identities Data Repository: UIDAI’s Aadhaar data storage and authentication system.

For more details or to get started with NPCI’s e-KYC Services, contact: [email protected]

Source: NPCI e-KYC Overview | UIDAI Aadhaar Authentication

FAQs

What is e-KYC in NPCI?

e-KYC is an Aadhaar-based identity verification process via biometric or OTP, made secure by NPCI as ASA and UIDAI authentication.

Who can use NPCI’s e-KYC services?

Only authorized AUA/KUA entities can access NPCI’s e-KYC services after completing onboarding.

How secure is NPCI’s e-KYC process?

It ensures data security via VPN/leased lines, adheres to UIDAI standards, and provides high availability at 99.99% uptime.

What authentication methods does NPCI support?

NPCI supports biometric (fingerprint, iris, face) and OTP-based Aadhaar authentication.

How can I contact NPCI for e-KYC services?

Email [email protected] for onboarding and support
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