Upskilling at Paytm: Where Learning Never Stops

byDilip PrasadLast Updated: August 17, 2022
Upskilling at Paytm: Where Learning Never Stops
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At Paytm, we understand that the future of work means making work meaningful for every Paytmer. This also means encouraging them on the path to their growth, career and self development. And one of the ways of doing that is by upskilling them helping Paytmers achieve on-demand skills that will facilitate a steady career growth.

The Learning & Development team at Paytm focuses on building and maintaining competitive talent advantage. Whether they want to focus on their individual need-based learning or career enhancing upskilling, we also offer an Employee Learning Reimbursement Policy that compensates for any skill certification of choice. We have introduced several upskilling online programmes that have been conducted for employees covering both functional and behavioural aspects.

What makes upskilling at Paytm unique? Let’s find out.

Tech Upskilling

Paytm’s engineering teams need constant skills that keep pace with automation. To facilitate this, we have several learning partnerships with platforms such as Amazon Web Services (AWS), Pluralsight and Udemy where we have helped over 2,000 Paytm engineers (every year) upskill themselves on architecturing and advance architecturing, running container-enabled service, machine learning, SQL, SQL, Advance R and Python among others.

Business Upskilling

Field Service Employees (FSEs) in ECs and QRCs are trained through a customized, virtual training programme. The programme includes understanding time management, customer service, sales, engaging in a conversation, relationship building behaviour, and more.

Building Inter Team Collaborations

We facilitate cross functional learning sessions with internal experts on technologies. Our format Tech Talks is where engineers share their experiences of building scalable technology to the success stories around challenging engineering problems.

Our Product and Growth teams are constantly learning from each other, through monthly sessions from internal experts under Paytm Riseup sessions. We are constantly innovating to create better products and experiences for our users and these sessions are particularly useful for brainstorming to road mapping and towards creating the next generation of fintech products.

Programmes for Senior Leaders

Learning programmes have been specially designed for the development of our future leaders. It includes the Senior Leadership Programme (AVP and above), Advanced Leadership Development Programme (GM level) and Young Leadership Development Programme for junior leaders.

Effective People Manager Programmes

With a focus on developing every employee’s growth, we understand that leaders need to build high performing teams. Our Human Resource Information System training includes round-the-year manager assimilation programmes along with workshops on Effective People Manager and the Art of Giving Feedback to support Performance Management Systems during appraisal cycles.

Paytm’s extensive onboarding training modules also ensures that every new employee is trained comprehensively and is armed with necessary information required for success in their roles.

The Learning Hour

Short, express learning sessions are also delivered as part of the Learning Hour programme for self development skills such as time management, presentation skills, emotional intelligence and conflict management among others.

Paytm is working on several new upskilling programmes which will be introduced in the coming months. Did you know we have just launched a Product Manager Programme to train the next generation of product managers and leaders in Paytm? Stay tuned for details.

Want to join us? Apply here.

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