How to Port Mobile Number- An In-Depth Guide

Is your mobile phone number troubling you? Is it not reachable most of the time? Do you believe the tariff package cost is high? Are you shifting from your current location and want another telecom operator?

If the answer is yes to any of these questions, you should certainly try switching your telecom operator. Now, if you think that to change your operator, you will also have to change your number, then you are wrong! You can now retain your current mobile number and switch to the operator of your choice.

The process to port a mobile number includes various steps as explained below!

Step by Step Process on How to Port Mobile Number Operator

First, you need to choose the telecom operator to which you want to port your mobile number. Once you have made this decision, follow these steps- 

Step 1– Send an SMS in the following format- PORT followed by space <Mobile number you wish to port> to 1900. 

For example, the message would look something like this- PORT <9811198111> to 1900. (Remember to send SMS from the same mobile number you wish to port from. Do not use a different mobile number to port another mobile number)

Step 2– You will receive an 8-digit UPC (Unique Porting Code) as a reply from the existing mobile number operator on your registered mobile number. UPC remains valid for 4 days except for the locations like Jammu & Kashmir, Assam, North East where the UPC is valid for 30 days. Hence, it is good to submit the UPC as early as possible to the new operator. 

Step 3– Now, connect with your nearest service operator or visit the office/store. Submit the 8-digit UPC number and the documents required for the mobile number portability. The subscriber will be charged Rs. 5.74 by the new operator.

Step 4– At this stage, the new operator will send a request to the old operator for the background verification of your mobile bill payments. Note that your previous operation decides whether or not to reject/approve your request for porting the mobile number. You will be notified with the status of your request within a week

Step 5– After the approval of your request, the new operator will notify you with the time and date for the mobile SIM port process via SMS. During the process of porting mobile number, your mobile phone services will remain unavailable for around 2 hours (As per TRAI rules, the mobile number porting process should be completed within 4 days from the submission of the porting application)

Step 6– Insert the new SIM card, your mobile number will get activated with the new network service

Also read- How to transfer your KYC from an old phone number to a new phone number?

Who can opt to port the mobile number?

Prepaid or postpaid telecom users are eligible to port their mobile number. However, this is possible only after the user has used the service of the old operator for at least 90 days. 

Apart from this, there are a few conditions that need to be met before applying for MNP- 

  • There should be no outstanding amount left in case of a postpaid connection
  • The number should not be prohibited by the Court of Law
  • The mobile number should not be ruled by any court actions
Can I switch to a new telecom operator without changing my mobile number?
Yes, you can switch to the new operator without changing your mobile number through the MNP process.
What are the documents required to port a mobile number?

To port your mobile number Portability, you need the following documents- 

  • ID proof copy
  • Address proof copy
  • CAF (Customer Agreement Form) with UPC details
  • Last bill payment copy of the postpaid number
How to cancel a Mobile Number Portability request?

In case you want to cancel your Mobile Number Portability request, send an SMS to 1900 by writing “CANCEL” <your 10 digit mobile number> to 1900. 

Remember, you need to send the cancellation message within 24 hours of sending the number porting request from the same number. In case you miss the deadline, then you will have to use at least 90 days of the new operator’s services. 

Can I port back to my older operator network?
Yes, you can port back to the older operator’s network by using at least 3 months of services from the new operator.
How long does it take to port the number?
It takes around 7 days to port the number. However, there are operators who promise to port the number within 24 hours.
Can I use my existing prepaid amount after porting my mobile number?
You will lose all your unused prepaid balance after porting your mobile number. Hence, it is good to use all the account credit before getting started with the MNP process.
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