If a UPI payment fails or money is deducted without a successful transaction, it’s important to raise a complaint. But once the complaint is submitted, many users wonder how to track its progress. This blog explains how to check your UPI complaint status, including step-by-step instructions and official sources to track or raise disputes online.
How to Track UPI Complaint?
Tracking your UPI complaint is simple and available through the NPCI website. Whether it was registered through your bank or a payment platform, the NPCI complaint status can be checked using your complaint or ticket ID.
- Visit the NPCI Complaint Status Page
Go to the official NPCI website and access the “User Complaint Status” page. - Select Product Type & Bank
From the dropdown menus, choose the relevant product (e.g., UPI) and your bank. - Enter CRN (Complaint Reference Number)
Input the CRN you received when you registered the complaint. - Enter Captcha Code
Enter the captcha as shown on the screen for verification. - Click “Get Status”
Click the “Get Status” button to view your current complaint status.
NPCI will then display the real-time status of your UPI complaint. For complaints linked to specific transactions, you can also track progress through your bank using the CRN or transaction reference number.
Why UPI Complaints Are Raised
There are several reasons why users may need to raise a UPI complaint. Based on the official NPCI complaint categories, here are the most common issues:
Transaction Issues
- Amount debited but not credited to beneficiary’s account
- Transaction failed but amount was debited
- Funds incorrectly transferred to another account
- Transaction timed out but amount debited
- Fraudulent transaction
- Transaction pending for too long
- Transaction not permitted due to restrictions
- Transaction declined without clear reason
- Threshold exceeded (i.e., transaction limit crossed)
Non Transaction Issues
- PIN: Blocked PIN, Unable to set PIN, Exceeded PIN error
- Account: Unable to deregister, Unable to link account, Unable to change or remove account
- Registration: Device Binding, Mobile Registration Failed, OTP not received, Unable to log in
If any of these situations occur, users can raise a dispute and later track UPI complaint status online through NPCI’s dispute redressal mechanism.
Once a complaint is registered, users can track UPI complaints online using official portals.
How to Register a UPI Complaint on NPCI Portal?
Visit the UPI Dispute Redressal Mechanism page, fill in details such as nature of transaction, issue type, comments, transaction ID, bank name, and amount. Click “Submit” to raise your complaint and receive a Complaint Reference Number (CRN) for tracking.
Conclusion: Raising a UPI complaint is the first step toward resolving failed transactions, unauthorized debits, or registration issues. However, tracking its status is equally important to ensure timely resolution.
Thanks to NPCI’s user-friendly online complaint status tool, you can now check UPI complaint status online using your CRN in just a few clicks. Whether the issue is with your UPI transaction with Paytm, another payment app, or your bank, staying informed about the complaint status helps avoid delays and gives you peace of mind.
So the next time you’re left wondering, “What happened to my UPI dispute?”—you now know exactly where to look.
What is a CRN number in UPI complaints?
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