Here’s How You Can Register for an EPFiGMS Grievance

Members contributing to the Employees’ Provident Fund Organisation (EPFO) can now get their queries addressed and can register their EPFiGMS grievances online. The Employees’ Management Fund i-Grievance Management System (EPFiGMS) makes it easy for its subscribers to avail of these services online and receive redressal quickly. Read on to learn the process of registering a grievance on the EPFiGMS portal.

What is EPFiGMS?

EPFiGMS or Employees’ Management Fund i-Grievance Management System is the official EPF grievance management system concerning all EPF queries and complaints. Any person registered as an Employees’ Provident Fund (EPF) member, including PF members, PF employers and EPD pensioners can access this portal to get their queries addressed and register their complaints. The status of their requests and complaints can also be tracked on the grievance portal EPFO.

What are the Issues that can be Addressed Through the EPFiGMS Portal?

There are a variety of issues that an Employees’ Provident Fund Organisation (EPFO) subscriber faces. The EPFiGMS portal accepts and addresses grievances regarding the following matters-

PF withdrawal complaint
Employees’ Pension Scheme (EPS) or Form 10C
Queries regarding PF balance
Queries relating to misplacement or return of cheque
Transfer of PF or Form 11
Settlement of pension
Insurance payment of Form 5(IF)

Subscribers can register a grievance, check its status and also send reminders on the EPFiGMS portal if they do not receive a reply within 30 days of registering the complaint.

The Process of Registering an EPFiGMS Grievance

If you wish to register a PF grievance with the official grievance management system then you need to follow the below-mentioned steps:

Visit the official website of the Employees’ Provident Fund i-Grievance Management System (EPFiGMS).
On the homepage, click on the tab ‘Register Grievance’.
Select the applicable option in the ‘Status’ section from – PF Member/EPS Pensioner/Employer/Others.
If you do not have the Universal Account Number (UAN), then select the ‘others’ option.
If you have the Universal Account Number (UAN), enter it followed by the security code you receive.
Click on ‘Get Details’.
Next, your name, Universal Account Number (UAN), registered email ID and mobile number will be displayed on the screen.
Next, click on ‘Get OTP’ and then enter the One-time Password (OTP) sent to your mobile number.
Next, under the ‘Personal Details’ section, select the relevant PF account number.
Then, under the ‘Grievance Details’ section, select what your grievance is related to, the category of your grievance and enter the description in the description box.
If available, upload relevant documents that support your grievance. Select ‘Choose Files’ and then ‘Attach’ to do this.
Once this is done, you will receive a registration number denoting that your complaint has been registered. You will also receive an email regarding the same.

Once you complete this process, the EPFO will verify your PF complaint before forwarding it to the relevant department. You can then expect a resolution within 15-30 days of registering the grievance. You can also log in to the EPFiGMS login to check your PF grievance status

How to Check the Status of Your Complaint on the PF Grievance Portal?

To check the status of your complaint with the EPFO grievance cell online, follow the below-mentioned steps:

Visit the official website of the Employees’ Provident Fund i-Grievance Management System (EPFiGMS).
On the homepage, select the option ‘View Status’.
Next, enter the registration number received when you registered your EPFiGMS grievance.
Next, enter your grievance password or your email ID/mobile number.
Type in the security code that is displayed on the screen.
Select the ‘Submit’ option.
Your PF grievance status will be displayed on the screen.

How to Send a Reminder About your EPFiGMS complaint to the EPFiGMS Portal?

If you do not receive redressal about your EPFiGMS grievance within the stipulated period of time, you can send a reminder on the EPFiGMS portal. Here’s a step-by-step guide on how to do the same:

Visit the official website of the Employees’ Provident Fund i-Grievance Management System (EPFiGMS).
On the homepage, select the option ‘Send Reminder’.
Next, enter the registration number received when you registered your EPFiGMS grievance.
Next, enter your grievance password or your email ID/mobile number.
Write the reminder description and enter the security code that is displayed on the screen.
Select the ‘Submit’ option.
Once this is done, a reminder will be sent to the concerned department about your PF withdrawal complaint.

Conclusion:

Providing solutions to the grievances received on the EPFiGMS is an important part of the EPFO’s operations. The EPFiGMS lays great impetus on the timely resolution of subscribers’ grievances. All departments are given strict timelines within which the grievances need to be resolved. Monitoring of the grievances is also done on an overall level on a regular basis. If you have any queries or are seeking a resolution to your PF grievance, you can easily do so online from the comfort of your home.

FAQs

A Yes, you can upload relevant documents of your grievance on the EPFiGMS portal.

Will I need to enter my registration number while sending a reminder on the EPFiGMS portal?

A Yes, you will need to enter the registration number while sending a reminder on the EPFiGMS portal.

Can I trace my inoperative account on the EPFiGMS portal?

A Yes, the EPFO grievance cell online helps trace inoperative accounts on the EPFiGMS portal. A user needs to complete the registration process and provide all available details to help trace the account.