Airtel, one of India’s leading telecommunications companies, ensures excellent customer support through its various platforms. Whether you need help with Airtel prepaid, postpaid, broadband, DTH services, or Airtel Payments Bank, you can reach customer care through phone numbers, apps, and email support. This guide provides detailed information to help you connect with Airtel customer care effortlessly.
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Airtel Customer Care Contact Numbers
1. Prepaid and Postpaid Services
- For Enquiries and Requests: Dial 121 (chargeable at 50p/3 mins for advisor access).
- For Complaints: Dial 198 (Toll-Free).
- In Case Calling from any Other Number
- For Postpaid: Dial 98 100 12 345
- For Prepaid: Dial 98 100 12 345
2. SMS (From Registered Mobile)
- For activating any Value Added Service, SMS START to 121
- for deactivating any Value Added Service, SMS STOP to 121
3. Broadband Services
- General Support: Dial 121 from your Airtel landline.
- 24*7 Customer Support: 9810012345 (For existing customers, please dial from your registered mobile number and keep your Landline number or Airtel Relationship number ready to help us serve you better.)
4. DTH Services
- Airtel Users: Dial 121
- 24×7 Toll free number: 9810012345 (For existing customers, please dial from your registered telephone number)
- Non-Airtel Users: Call 1800-103-6065
- Email your Queries: [email protected]
5. Airtel Payments Bank
- Airtel Subscribers: Dial 400.
- Other Subscribers: Call 8800688006.
Alternative Airtel Customer Support Options
Airtel Thanks App
The Airtel Thanks app allows users to manage accounts, report issues, and seek help conveniently:
- Download the app via the Google Play Store or Apple App Store.
- Use the Help and Support section for queries.
Email Support
For Airtel DTH-related queries, email [email protected].
Head Office Address
Bharti Airtel Limited
Plot No 16, Udyog Vihar, Phase IV
Airtel Center, Gurgaon, Haryana – 122015, India
Key Benefits of Airtel Customer Care
- 24/7 multilingual support.
- Assistance for prepaid, postpaid, broadband, and DTH services.
- Toll-free numbers for quick complaint resolutions.
Disclaimer: The information provided in this guide is for informational purposes only. While we strive to keep the details accurate and up-to-date, we cannot guarantee the complete accuracy of contact numbers, email addresses, or other support options listed here. We recommend verifying this information directly from Airtel’s official website or by contacting Airtel customer care.
Please be cautious while sharing sensitive information such as your Airtel account details, OTPs, or passwords. Airtel will never ask for your personal details through unsolicited calls, messages, or emails. Avoid engaging with unverified contact numbers or sources claiming to represent Airtel. If you suspect fraudulent activity, report it immediately to Airtel’s official customer care.
