Selling your Vehicle? Here’s How You Can Cancel Your FASTag

To loosen up the long queues at toll plazas across the country, the government of India has made it necessary for all four-wheeled vehicles to have FASTag installed on their windshield. The FASTag is a digital toll payment system that works on the RFID (Radio Frequency) technology to make payments at toll booths with the use of prepaid wallets.

Since the FASTag is issued on the basis of vehicle registration number and the vehicle owner, one may need to cancel the linked FASTag only in case the owner decides to sell his/her vehicle. It is also important to cancel the FASTag in such a case because if you don’t do so, the new owner of your vehicle will continue to use your FASTag and the money will be deducted from your prepaid wallet. Additionally, the new vehicle owner will also not be able to get a new FASTag for himself because there would already be one FASTag account linked to your vehicle.

Explained below are the steps on how you cancel your FASTag.

How to Cancel FASTag?

Different FASTag issuers follow different procedures to close FASTag accounts of their users. However, the ways that you can opt to cancel your FASTag account remain the same for all FASTag issuers. You can opt for either of the following ways to deactivate/cancel/close your FASTag account-

  • Call customer care service- If you have the NHAI FASTag, you can call the NHAI Customer Service at 1033 and ask the concerned official to initiate your request for the cancellation of your FASTag
  • Use your FASTag-linked mobile payment application- You can log in to the mobile application of your FASTag issuer bank or your prepaid wallet and follow the steps to cancel your FASTag account
  • Log in to the online FASTag portal of your FASTag issuer bank- You can also log in to the online portal of your FASTag issuer’s bank and take the required steps to close/cancel your FASTag account

How to Close a FASTag Account on Paytm?

It is quite simple to close your FASTag account on Paytm. You simply need to follow these steps-

  • Open Paytm’s official website or mobile application
  • Make sure to log in to your Paytm account using the mobile number registered with your FASTag account
  • On the main screen, click on the ‘Passbook’ option
  • Here, you will find your Paytm wallet for your number, along with another section in the name of ‘other wallets’
  • Click on the section that suits your FASTag, and then select the ‘Manage FASTag’ option
  • Next, under the ‘Manage FASTag’ section, you will be able to find all your active FASTag accounts linked to your Paytm number
  • From here, you need to select the FASTag account that you want to close and then click on ‘Cancel FASTag’
  • Proceed with your confirmation and your FASTag account will be closed/canceled/deactivated

Alternatively, you can also follow these steps to raises a request to Paytm’s customer service staff and get your FASTag account closed-

  • Log in to your Paytm account
  • Look for the ‘Paytm Helpdesk’ tab
  • Select the issue type
  • Raise a complaint regarding the closure of your FASTag account


And that’s how simple it is to close your FASTag account on Paytm!

Alternatively, you can also contact the Paytm customer care service at the Toll-free number 1800-120-4210 and mention your mobile number against which the tag has been registered, along with the Vehicle Registration Number to close your FASTag account on Paytm.

FAQs
How can I cancel my FASTag?
You can cancel/close/deactivate your FASTag account either by connecting with the customer support staff of your FASTag issuer or by logging in to the mobile application of your FASTag issuer/prepaid wallet. Alternatively, you can also log in to the official website of your FASTag issuer bank.
In which situation should I close my FASTag account?
You should close your FASTag account if you are selling your vehicle.
What will happen if I don’t close my FASTag account and sell my four-wheeler?
If you sell your four-wheeler without removing or closing your FASTag, the new owner of your vehicle will continue to use your FASTag and the money will be deducted from your prepaid wallet. Additionally, the new vehicle owner will also not be able to get a new FASTag for himself because there would already be one FASTag account linked to your vehicle.
Is it mandatory to have the FASTag?
Yes. Since 16 February 2021, the Government of India has made it mandatory for users to have FASTag installed on their four-wheeler vehicles. Without having the FASTag, the user will have to pay double the toll amount.
What will happen if I don’t get the FASTag?
All those individuals who do not have the FASTag on their four-wheeled vehicles will have to pay twice the toll amount at every toll plaza that they cross.
Why should I get the FASTag?
FASTag allows the seamless automatic payment of tolls without any manual intervention. Using FASTag offers multiple benefits, such as it saves a lot of time and effort for the user by eliminating long queues at toll plazas. Additionally, travelers can use a single wallet for tolls, fuel expenses, vehicle parking expenses, or shopping, etc. while also making the benefit of various offers and discounts by recharging their FASTag on mobile applications like Paytm. On top of this, the use of FASTag is also beneficial for the environment as it reduces the use of paper and fuel.
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