How to File a Complaint About Incorrect UPPCL Electricity Bills

byDilip PrasadJune 26, 2025
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Facing an unexpectedly high electricity bill or a billing error from UPPCL (Uttar Pradesh Power Corporation Limited)? You’re not alone. Thousands of consumers in Uttar Pradesh deal with incorrect billing every year—from inflated units to duplicate charges or faulty meter readings. The good news is that you can do something about it. UPPCL offers several easy ways to lodge a complaint and get your issue resolved.

This blog will guide you through how to raise an electricity bill complaint, including the right electricity complaint number in UP, online portals, and official channels you can trust.

Common Issues in Electricity Bills

Before filing a complaint, identify what’s wrong:

  • Sudden spike in your bill amount
  • Incorrect meter reading
  • Faulty or non-functional meter
  • Duplicate billing
  • Incorrect subsidy or tariff applied
  • Payment not updated

How to File a Complaint for UPPCL Electricity Bills

Step 1: Verify Your Bill Details

Before filing a complaint, check for common discrepancies:

Check Meter Reading

  • Compare the meter reading on your bill with your actual meter.
  • Overestimated readings can inflate your bill.

Compare Previous Bills

  • Look for unusual spikes in usage or charges.
  • Review your past bills to spot inconsistencies.

Verify Billing Period

  • Ensure the billing dates align with your actual usage cycle.
  • Extended billing periods may cause overcharging.

Tip: “Review your bill thoroughly. Check the meter reading, billing period, and compare it with past bills to spot errors early.”

Step 2: Capture Evidence

Take a Clear Photo of the Meter

  • Make sure the display is legible and includes your meter ID.

Include Date and Time

  • Use a timestamped device or add a visible date/clock in the frame.

Why it matters

  • Helps prove discrepancies.
  • Speeds up resolution.

Step 3: Contact UPPCL Customer Service

Call the Helpline

  • Dial the electricity complaint toll-free number: 1912
  • Have your account number, bill number, and meter reading ready.

Use Online Platforms

Search for:

  • UPPCL online complaint number
  • UPPCL bill complaint portal
  • UP electricity complaint online form

Step 4: Submit Complete Details

When raising your complaint:

  • Mention your account number
  • Attach photographs of current and previous readings
  • Share previous bills if available
  • Keep your complaint reference number safe

Step 5: Track and Follow Up

Track Your Complaint

  • Use the portal or app to check complaint status in real time.

Follow Up

  • If unresolved, call 1912 again or escalate online.

Pro Tip: Always note down your complaint reference number for future tracking.

Step 6: Request a Recheck or Investigation

If your issue persists:

Request a Technician Visit

  • Contact support and request a meter inspection.

Investigation Process

  • UPPCL may check billing history, test the meter, and review data logs.
  • If errors are confirmed, they will correct your bill or offer a refund.

Why this matters:

  • Ensures fair billing
  • Protects your consumer rights

Step 7: Understand Bill Adjustments and Refunds

Bill Adjustment

  • Corrected bill issued with revised charges
  • Wrong fees or taxes removed

Refund Process

  • Overpaid amount refunded via bank or adjusted in future bills
  • Usually processed within 7-14 business days

Tip: Always include all relevant documents to speed up resolution.

Stay Proactive: Monitor & Follow Up

  • Use UPPCL’s tracking tools regularly
  • Call or write follow-ups if delays occur
  • Escalate if needed to senior grievance officers

Conclusion: Incorrect electricity bills can be stressful, but with the right steps, you can resolve them efficiently. Start by verifying your bill, capturing evidence, and contacting UPPCL via phone or online. Track your complaint, request a technician inspection if needed, and follow up to ensure timely resolution. With proper documentation and persistence, you can ensure accurate billing and peace of mind.

FAQs

What is the electricity complaint number in UP for incorrect bills?

You can call the UPPCL electricity complaint toll-free number 1912, which is available 24/7. It's the official helpline for raising issues like incorrect billing, power outages, and service complaints in Uttar Pradesh.

How can I file a UP electricity complaint online?

To file a UPPCL online complaint, visit www.uppclonline.com and navigate to the ‘Consumer Grievance’ section. You can also use the UPPCL Urban Lite or Rural Lite mobile app to raise and track complaints conveniently.

What documents are required to file a UPPCL bill complaint?

You should keep the following ready:
  • Account number and bill details (bill number, billing period)
  • Photograph of the current meter reading with a date/timestamp
  • Any past bills showing discrepancies
  • Additional documents like correspondence with UPPCL, if available

What should I do if I receive a high electricity bill by mistake?

If you’ve received an unusually high bill, verify your meter reading, billing period, and compare it with past bills. Capture a photo of your current meter reading and submit a complaint for high electricity bill via phone or online. Request a meter inspection if needed.

How long does UPPCL take to resolve an electricity bill complaint?

Resolution time may vary depending on the complexity of the issue. However, once your complaint is submitted, you can track its status online or via the mobile app. In case of delays, follow up using your UPPCL complaint reference number or escalate through customer service.
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