How to Change/Update Mobile Number Linked to Your FASTag?

byDilip PrasadApril 15, 2024
Change/Update Mobile Number Linked to Your FASTag

FASTag, an electronic toll collection system introduced by the National Highway Authority of India (NHAI), has revolutionized the way toll payments are made on national highways. With its convenient and efficient features, FASTag eliminates the need for cash transactions at toll plazas, making travel faster and more convenient for commuters.

However, it is essential to keep your FASTag account information updated, including your mobile number. If you have recently changed your mobile number and need to update it in your FASTag account, this guide will provide you with step-by-step instructions to ensure a seamless and hassle-free experience on the roads.

How to Change Mobile Number Linked to FASTag Online?

Step 1: Visit your FASTag issuer bank’s customer portal and log in with your credentials.

Step 2: Go to your ‘Profile’ or ‘My Account’ section and select the option to edit/update your mobile number. 

Step 3: Enter the new mobile number you want to update, upload the documents and submit. 

How to Change Mobile Number Linked to FASTag Offline?

Step 1: Visit the branch of the FASTag issuing bank that is near you.

Step 2: Approach a bank executive and request a form to update your KYC (Know Your Customer) details.

Step 3: Fill out the form provided and make sure to provide your new mobile number in the appropriate field.

Step 4: Submit the completed form to the bank executive.

Step 5: The bank will process your request and update the mobile number linked to your FASTag account.

Step 6: You will receive a confirmation from the bank regarding the successful update of your mobile number.

Note: KYC documents: You can submit any one of the following documents for identity verification – PAN Card, Driving License, Passport, Voter ID, or Aadhaar Card. You will be required to upload a KYC document to change your mobile number.

Also Read: How to Link FASTag with Bank Account?

5 Points to Keep in Mind When Updating FASTag Mobile Number

  • Active and in your name: Make sure the new mobile number you want to use for FASTag is active and registered under your name. This ensures you receive important notifications and updates.
  • Update all relevant documents: Update your new mobile number across all necessary documents, such as ID proofs and bank accounts. This helps to avoid any confusion or communication issues.
  • Follow the correct procedure: Use the method provided by your FASTag issuer bank, like their website or customer care, to update your mobile number. Follow the instructions carefully to complete the process correctly.
  • Confirm the linkage: After updating your mobile number, double-check that it is successfully linked to your FASTag account. This ensures that your tag works smoothly for toll transactions.
  • Keep a record: Keep a record of your new mobile number and any other updated details for future reference or in case you need to make further changes or inquiries.

Updating the mobile number linked to your FASTag account is an easy process. It is important to ensure that the new mobile number is active and in your name. Updating your mobile number across all relevant documents and following the correct procedure will help avoid any issues or communication gaps.

This blog aims to simplify processes for readers. However, it is important to note that some information may change for improved usability. Readers are advised to cross-check the latest information for the most accurate and up-to-date instructions.


How can I change the mobile number linked to my FASTag?

To update your FASTag mobile number, contact the customer service of your FASTag issuer. For NHAI-issued FASTags, call NHAI Customer Service at 1033 and request the cancellation of your FASTag.

Can I have multiple FASTag accounts?

No, only one FASTag can be issued for a specific vehicle at a time. It's not allowed to use the same FASTag for multiple vehicles. If you own more than one car, you need to purchase a separate FASTag for each vehicle.

Is it possible to have two FASTags for one car?

No, you cannot use two FASTags for one car. Each vehicle must have a unique FASTag.

Why my FASTag is blacklisted?

The most common reason for FASTag blacklisting is insufficient balance. Other reasons include traffic rule violations or complaints against the vehicle. To find out the specific reason, contact your FASTag issuer or visit the official FASTag portal.

Can I get a new FASTag if I already have one?

Usually, one car gets one FASTag from a bank. But if you're not happy with the service, you can get a new one unless your current tag is blacklisted due to issues like unpaid tolls.

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