If you've raised a complaint for a UPI payment issue, you can track its status directly in the Paytm app. This helps you stay updated on the progress of your request and any actions taken to resolve it.

How to Check UPI Complaint Status on Paytm?

1. Open the Paytm app.
2. Tap your Profile icon.
3. Select Help & Support.
4. Open your existing support ticket or complaint.
5. View the latest updates, current status, and any responses related to your complaint.

If your issue was raised through the chat assistant, you can also view the conversation and track the progress from the same chat.

What Details Are Needed to Track UPI Complaint Status?

• UPI transaction ID / UPI reference number
• UTR number (Unique Transaction Reference)
• RRN number (Retrieval Reference Number)
• Transaction date and amount
• Details related to your complaint or support request

Why Is My UPI Complaint Still Pending?

Your complaint may remain pending if additional verification is required from your bank, the beneficiary bank, or the UPI payment system. Some issues, such as failed transactions, wrong transfers, or unauthorized payments, may take longer to investigate.

You can continue tracking your complaint through the Paytm app. If the issue remains unresolved, you may escalate it to your bank and, if required, follow the NPCI or RBI grievance redressal process.