What is a Personalized UPI ID and How Does it Work?

byPaytm Editorial TeamNovember 26, 2025

A personalized UPI ID is a custom Virtual Payment Address (VPA) that you create to make receiving and sending money easier and more memorable. Unlike auto-generated UPI IDs that typically use your mobile number, a personalized UPI ID allows you to choose a unique username that represents you or your business.

Understanding the UPI ID Format

A UPI ID (or VPA) always follows a simple and consistent format:

[unique-username]@[UPI-handle]

Let’s break this down:

  • Unique Username: This part is generated based on the name you provide during UPI account setup. It can include your business name, professional name, or the account holder name you register with
  • UPI Handle: This is the suffix after “@” that shows which bank or payment service provider (PSP) is managing your UPI account. Each PSP has a unique handle such as @okaxis, @oksbi, @ybl, or @paytm

So, a complete UPI ID looks like this: username@bankhandle

Example: johndoe.business@paytm or 987xxxx210@paytm

Can I Customize My UPI ID for Easy Payments?

You cannot manually create a personalized UPI ID through the app. Instead, here’s how it works:

How Personalized UPI IDs Are Actually Created

  1. When opening a UPI account, especially as a business, freelancer, or merchant, you must set up the UPI ID using your registered name from the very beginning.
  2. Once your UPI account is created, the app automatically generates your personalized UPI ID along with several other UPI ID options.
  3. You then choose the most suitable ID based on what’s easy to remember, relatable, and convenient for sharing.

All generated UPI IDs are active and can be used for sending or receiving money, but you must set one ID as Primary to receive payments reliably.

Why This Process Matters

If you’re a business owner, freelancer, merchant, or professional, it’s crucial to set up your UPI account with your business or professional name from the beginning. This ensures that the automatically generated UPI IDs will be relevant and professional-looking.

Why Do You Need Multiple UPI IDs?

Having multiple UPI IDs under the same account offers several advantages:

  • Uninterrupted services – If one UPI ID experiences downtime, you can use another for transactions without delay.
  • Flexibility – Different IDs can be shared with different clients, friends, or platforms.
  • Redundancy – Ensures your digital payments never stop, even if the server for a particular handle goes down.

Think of it as having multiple backup addresses for your payments—always ensuring smooth transactions.

Benefits of Personalized UPI IDs

  1. Easy to Remember: Instead of sharing a long mobile number, you can use simple words like “john.shop@paytm” or “priya.cafe@ybl”
  2. Professional Appeal: Perfect for businesses and freelancers who want a branded payment address
  3. Privacy Protection: You don’t need to share your mobile number with everyone
  4. Brand Identity: Helps establish your digital payment identity

For example, if you use Paytm, you can pick from multiple bank handles like:

  • SBI → mobilenumber@ptsbi, name@ptsbi, customword@ptsbi
  • HDFC → mobilenumber@pthdfc, name@pthdfc, customword@pthdfc
  • Axis → mobilenumber@ptaxis, name@ptaxis, customword@ptaxis
  • Yes → mobilenumber@ptyes, name@ptyes, customword@ptyes

All these options still link to the same bank account, giving you flexibility and reliability.

UPI ID on Paytm: A Detailed Example

Paytm supports four partner bank handles: @ptsbi, @pthdfc, @ptaxis, @ptyes. When you set up your UPI account on Paytm, the system automatically generates multiple UPI ID options across these handles based on your registered name.

UPI ID on Paytm Examples:

If you register as “Amit Retail Shop”:

SBI Handle (@ptsbi):

  • amit.retail@ptsbi
  • amitshop@ptsbi
  • retail.amit@ptsbi

HDFC Handle (@pthdfc):

  • amit.shop@pthdfc
  • retailamit@pthdfc
  • amit123@pthdfc

Axis Handle (@ptaxis):

  • amitretail@ptaxis
  • shop.amit@ptaxis
  • amit.business@ptaxis

Yes Bank Handle (@ptyes):

  • amit.store@ptyes
  • retailshop.amit@ptyes
  • amitstore@ptyes

What This Means for Paytm Users

  • All these UPI IDs are automatically generated based on your registered business/professional name
  • You can choose the most suitable and memorable UPI ID from the available options
  • All UPI IDs map to the same linked bank account and remain active
  • You must set one UPI ID as ‘Primary’—this becomes your default address for receiving payments
  • All other UPI IDs remain active and can be shared for transactions

How to Choose a Personalized UPI ID: Tips for Selecting the Best Options

When reviewing the automatically generated options, consider these tips for creating unique personalized UPI ID selections:

Selection Criteria:

  • Professional Relevance: Choose IDs that clearly represent your business or profession
  • Easy to Remember: Select options that are simple for customers to recall
  • Easy to Spell: Avoid complex combinations that might lead to errors
  • Brand Consistency: Pick IDs that align with your business branding
  • Length Consideration: Shorter IDs are generally easier to share verbally

Strategic Selection:

  • Primary ID: Choose the most professional and memorable option
  • Secondary IDs: Keep alternatives that serve as backups
  • Industry-Specific: Select IDs that reflect your business sector

How Do Personalized UPI IDs Improve Digital Payments?

Personalized UPI IDs improve digital payments in several crucial ways:

Service Reliability

The most important benefit is uninterrupted service. When you have multiple active UPI IDs:

  • If one UPI ID faces server issues, you can immediately switch to another
  • Different handles (@paytm, @ybl, @okaxis) may have different server statuses
  • You maintain payment capabilities even during technical difficulties with specific payment processors

Enhanced User Experience

  • Professional Image: Business-relevant IDs create trust and credibility
  • Easy Recognition: Customers can easily identify and remember your payment details
  • Reduced Errors: Meaningful names reduce transaction mistakes

Business Continuity

  • Backup Options: Multiple active IDs ensure payment acceptance continuity
  • Flexibility: Can share different IDs for different customer segments
  • Reliability: Never lose business due to single UPI ID technical issues

What This Means for Paytm Users

  • You can choose the most suitable UPI ID format under any of the four handles
  • All these UPI IDs map to the same linked bank account
  • You can set one UPI ID as ‘Primary’—that becomes your default address for receiving money
  • All UPI IDs under the same account remain active for various transactions

While a single personalized UPI ID generally maps to one bank account, many apps like Paytm allow you to link multiple UPI IDs to different accounts. You can also create multiple IDs under the same bank account and set one as your Primary ID for receiving money.

This ensures a consistent address for incoming transactions while keeping other IDs active for sending money or merchant payments.

Is It Safe to Share My Personalized UPI ID with Others?

Yes, but with proper understanding of security practices:

Safety Framework:

  • UPI IDs are designed for sharing: They’re specifically meant for receiving payments
  • No sensitive data exposure: Bank account details remain completely hidden
  • Transaction security: All payments require PIN, biometric, or additional authentication
  • Multiple ID advantage: If one ID is compromised, others remain functional

Security Best Practices:

  • Strategic Sharing: Use different UPI IDs for different customer types or business segments
  • Monitor All IDs: Keep track of transactions across all your active UPI IDs
  • Regular Reviews: Periodically review which IDs are being used and by whom
  • Primary ID Protection: Be more selective about sharing your primary UPI ID
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