UPI, which stands for Unified Payments Interface, is used by 52% of users in the country as a primary online payment method. As the number of users increases, incidents of phishing, transactional errors, and login errors are also likely to go up. This means that users will have to be careful while making a payment. If you have ever encountered any of these situations while using UPI, it is always advisable to file a UPI complaint.
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You can raise a UPI complaint through various payment platforms like Paytm, NPCI, and BHIM. By filing a complaint, you ensure that your issue will be addressed and a suitable solution will be provided.
Why Should You Raise a UPI Complaint?
Raising a complaint is important for fixing any problems or mistakes that occur during UPI transactions. It helps to get your concerns addressed and the issue resolved properly.
There may be instances when people choose not to raise a UPI complaint, especially for transactions involving small amounts. However, it is essential to understand that the value of the transaction should not dictate whether or not a complaint is raised. Regardless of the transaction amount, filing a complaint helps maintain the integrity and trustworthiness of the UPI system.
Types of UPI Issues You May Encounter
- Transactional errors: These can include failed or incomplete transactions, incorrect debits or credits, or delays in processing transactions.
- Login errors: Users may face difficulties in logging into their UPI accounts, such as incorrect credentials or authentication failures.
- Phishing and fraudulent activities: UPI users may become victims of phishing attacks, where fraudsters attempt to obtain sensitive information like UPI PIN or personal details to carry out unauthorized transactions.
- Refunds and disputes: Users may need assistance with getting refunds for failed or cancelled transactions or resolving disputes related to incorrect charges or unauthorized transactions.
- Technical glitches: UPI platforms may experience technical issues such as app crashes, server errors, or unavailability of services.
- UPI PIN issues: Users may forget their UPI PIN or encounter difficulties in setting or changing their UPI PIN.
“Check out if you want to know what to do if your UPI transactions are getting failed!”
How to Register UPI Complaint on Paytm?
Step 1: Open Paytm app, a trustworthy UPI payment app
Step 2: Click on the ‘Profile’ icon located in the top left corner of the home screen.
Step 3: In the left sidebar that appears, select the ‘Help & Support’ option.
Step 4: On the next screen, tap on ‘UPI’.
Step 5: From the transaction list, tap the transaction for which you require help. Tap on ‘view more’ to see older transactions.
Step 6: Select one of the available reasons to address. Paytm will provide you with all the solutions to resolve your query.
How to Register UPI Complaint with NPCI?
Step 1: Visit the official NPCI redressal mechanism page.
Step 2: On the webpage, select the type of issue you are facing from the provided options such as transaction, pin, account, registration, etc.
Step 3: Enter the required information such as the nature of the transaction, issue type, transaction ID, bank name, etc.
Step 4: After entering all the necessary details, click on the ‘Submit’ button.
Step 5: Your complaint will be submitted to the NPCI, and a solution will be shared with you within a few days.
How to Register UPI Complaint on BHIM UPI?
Step 1: Open the official BHIM get in touch page.
Step 2: Choose the type of issue you are facing from the available options such as transaction, pin, cashback, etc.
Step 3: Follow the on-screen instructions provided.
Step 4: If necessary, attach any required files to support your complaint.
Step 5: Additionally, you can share feedback to express your experience or complaint.
What Information Should Be Provided When Filing UPI Complaint?
| Information to be Shared | Description |
|---|---|
| Transaction Details | Transaction ID, Date, Time, and Amount |
| UPI ID or VPA | Unique identifier for the transaction |
| Bank Name and Account Details | Name of the Bank, Account Number, and Account Holder’s Name |
| Error Messages or Screenshots | Screenshots of error messages or unusual screens |
| Description of the Issue | Detailed explanation of the problem encountered |
| Contact Information | Name, Phone Number, and Email Address |
What Is UPI Customer Care Number?
You can call the BHIM toll-free number 1800 120 1740 for any questions or issues.
In conclusion, registering a UPI complaint is a vital step towards resolving any issues or errors that may arise during UPI transactions. It ensures that your concerns are heard and appropriate actions are taken to rectify the problem. Regardless of the transaction amount, it is important to understand that raising a complaint helps to maintain the reliability and trustworthiness of the UPI system. By following the necessary steps and being persistent, you can ensure that your complaint is addressed and resolved effectively.
Disclaimer: The purpose of this blog is to simplify complex processes for readers’ understanding. Please note that some information and screenshots provided may become outdated or change over time. However, we strive to keep our blogs updated and relevant to provide accurate and helpful information.
