ONDC Explained: What Is ONDC and How to Place an Order?

byjitendra7.singhLast Updated: October 19, 2023
ONDC Plans to Venture Into Financial Services With Credit & Insurance Offerings

The Open Network for Digital Commerce (ONDC) is a groundbreaking technological initiative that seeks to revolutionize India’s digital commerce ecosystem. With a primary objective of addressing the numerous challenges faced by consumers and businesses in the online marketplace, including monopolistic practices, multiple delivery applications, and user convenience issues, ONDC aims to leverage advanced technology to establish a fair and open digital commerce network. Through this transformative approach, ONDC aims to enhance competition, empower consumers, and promote ease of use.

This is a comprehensive guide to understanding of ONDC, its advantages, and the transformative impact it will have on the marketplace. Additionally, we will delve into the process of ordering food and groceries from ONDC and Paytm platforms.

ONDC: Revolutionizing Digital Commerce in India

The Open Network for Digital Commerce (ONDC) is an innovative initiative introduced by the Government of India to revolutionize the digital commerce ecosystem in the country. It aims to promote fair competition, enhance user convenience, and foster innovation.

This not only fuels innovation but also expands the range of choices available to Indian consumers, resulting in a diverse and dynamic digital commerce landscape.

Additionally, ONDC envisions developing a seamless and user-friendly platform that eliminates the necessity of using multiple delivery apps, thereby making online shopping more convenient and hassle-free.

How Does ONDC Work?

The Open Network for Digital Commerce (ONDC) acts as a middleman in the world of online shopping, connecting buyers and sellers. It functions similarly to the Unified Payment Interface (UPI), a popular mobile payment system that allows people to make mobile payments regardless of the specific payment app they use.  

Let’s consider an example using the Paytm app and ONDC. By accessing ONDC through either the Paytm app or the official ONDC website, you can explore a wide range of options. For instance, within the food section, you have the opportunity to order food from both small local businesses and well-known food chains. ONDC brings together these different providers, giving you more choices, and competitive prices while fostering healthy competition.

The same principle applies to groceries, home decor, electronics etc and other services available under ONDC. ONDC empowers you to select items from a wide spectrum of vendors, ranging from small neighbourhood stores to large supermarket chains. This means you have the freedom to explore a variety of products and find the best deals.

Features of Open Network for Digital Commerce (ONDC)

ONDC brings a multitude of potential advantages for both users and sellers, encompassing:

  • Increased choice and competition: ONDC brings together multiple e-commerce sellers, offering consumers a broader range of choices at competitive prices. 
  • Lower prices: One of the main benefits of ONDC is that its prices are relatively lower compared to other food delivery applications. This affordability can help users save money on their orders, making it an attractive option for cost-conscious individuals and families.
  • Discounts and promotions: ONDC on Paytm offers promotional deals & discounts, to its users. These can include discounts on certain restaurants or specific menu items, free delivery, or special seasonal offers. 
  • Support for small businesses: ONDC offers small businesses and local vendors the opportunity to reach a larger customer base by integrating them into a common platform. Customers can also find a wide range of products that may not be available on traditional eCommerce sites but are easily found locally. 
  • Government-backed initiative: Supported by the Department for Promotion of Industry and Internal Trade (DPIIT) of the Government of India, ONDC is a project that enjoys government backing, providing users with credibility and assurance.
  • Customer support: Integrated within the app, ONDC provides dedicated customer support to promptly address any concerns or queries users may have.  Users can reach out to the support team for assistance with order tracking, payment issues, or general inquiries.

How to Use ONDC to Order Food & Groceries on Paytm?

You can order food and groceries through ONDC via Paytm

  • Start by logging into the Paytm app using your credentials
  • Enter ‘ONDC’ in the search bar for quick access. Food, Grocery, Home Decor, and Electronics options will appear on the screen. The other way to find it is to scroll down till you find ‘Paytm se ONDC’.
  • Choose a specific restaurant or menu
  • Select the desired food items and add them to your cart
  • Now, click on ‘Go to Cart’ and select your “Delivery Address”
  • Use the map to select your preferred location and confirm it
  • Apply any applicable coupon code and proceed to the payment stage
  • Choose your preferred payment method from the available options
  • Enter the PIN associated with your payment method to complete the food order
  • After a successful transaction, you will receive a notification on your registered mobile number

Is ONDC Available in Your City?

Presently, the ONDC service can be accessed in multiple locations across India. It’s available in Delhi NCR, including Gurgaon, Noida, Ghaziabad, Meerut, and Faridabad. In Maharashtra, you can find it in Pune, Mumbai, Thane, Navi Mumbai, and Nashik.  Additionally, it is also available in Kolkata, Bangalore, Chennai, Kanchipuram, Hyderabad, and Bagalkot.

Difference Between ONDC and Other Food & Grocery Delivery Apps

Here is a comparison between ONDC (Open Network for Digital Commerce) and other food and grocery delivery platforms:

AspectONDC (Open Network for Digital Commerce)Other Food & Grocery Delivery Platforms
Business ModelAims to create a fair and open digital commerce network, promoting competition and user convenience.Typically operate as centralized marketplaces connecting consumers with restaurants or grocery stores, charging a commission or fee.
Government BackingSupported by the Government of India, specifically the Department for Promotion of Industry and Internal Trade (DPIIT).No explicit government backing (may vary depending on the platform and country).
Promotion of Small BusinessesAims to empower small and medium-sized enterprises (SMEs) by integrating them into the platform and providing them with a larger customer base.May or may not specifically focus on supporting small businesses.
User ConvenienceAims to provide a seamless and user-friendly platform, eliminating the need for multiple delivery apps.Users may need to install and use separate apps for different platforms.
Pricing and AffordabilityPrices for food delivery on ONDC are relatively lower compared to other food delivery applications, potentially offering cost savings for users.Pricing may vary among different platforms and is subject to their specific pricing strategies.
Range of ChoicesOffers access to a wide range of products from local businesses as well as established players, promoting a diverse digital commerce landscape.Provides access to products and services available within their specific network of restaurants or grocery stores.
Customer SupportProvides dedicated customer support integrated within the app to address any concerns or queries users may have.Availability and quality of customer support may vary among different platforms.
Geographic AvailabilityAvailable in multiple locations across India, including Delhi NCR, Maharashtra, Kolkata, Bangalore, Chennai, Hyderabad, and others.Availability may vary among different platforms and can be limited to specific cities or regions.


ONDC presents a transformative opportunity for the digital commerce ecosystem in India. With its focus on fair competition, user convenience, and support for local businesses, it has the potential to revolutionize the market. Embrace the convenience and explore the possibilities of Paytm ONDC for your food and grocery delivery needs.


What is ONDC?

ONDC stands for the Open Network for Digital Commerce, which is a technology-driven initiative aimed at transforming the digital commerce ecosystem in India. It promotes fair competition, user convenience, and innovation.

How does ONDC work?

ONDC acts as a middleman between various apps, bringing together buyers and sellers in the online shopping world. It provides a centralized platform where users can compare prices, explore options, and place orders from different small and large scale vendors.

What are the benefits of ONDC?

ONDC offers increased choice and competition, improved efficiency, support for small businesses, lower prices, discounts and promotions, access to local products, and a wide range of features like government backing, customer support, and a wide network of partners.

How can I order food and groceries through ONDC?

You can order food and groceries through ONDC by visiting the ONDC website or using Paytm app. Both platforms offer a seamless ordering process with a wide selection of options.

Where is ONDC available?

ONDC is currently available in various locations across India, including Delhi NCR, Maharashtra, Kolkata, Bangalore, Chennai, Hyderabad, and others.

What is the difference between ONDC and other food & grocery delivery apps?

ONDC aims to create a fair and open digital commerce network, empower small businesses, provide user convenience, offer competitive pricing, and promote a diverse range of choices. Other platforms may have different business models, varying government backing, and may not focus on supporting small businesses.

Does Paytm handle the delivery of products?

Paytm ONDC is not responsible for logistics or delivery. Merchants, either independently or through partners in the ONDC network, handle the delivery process.

Who handles customer service for Paytm ONDC purchases?

Paytm ONDC provides customer service and support. Users can seek assistance through the Help and Support section of the Paytm app.

How long does it take for Paytm to deliver products to customers?

Paytm ONDC does not directly control delivery timelines but aims to provide the best service possible.

What is the return policy for Paytm ONDC?

Return policies within the ONDC system are primarily managed by the sellers. As most vendors on ONDC are small-scale businesses, they handle the majority of delivery and return processes.

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