Bank Ombudsman

byPaytm Editorial TeamLast Updated: August 19, 2025

Definition

The Bank Ombudsman is an official appointed by the Reserve Bank of India (RBI) to resolve complaints from customers against banks.

Role

Customers can approach the Ombudsman if they face issues like delays in services, unauthorized charges, failed transactions, or unfair practices.

Benefits

  • Free and simple complaint resolution
  • Independent authority
  • Protects customer rights

Author

Paytm Editorial Team

The Paytm Editorial Team is a collaborative group of writers, editors, and industry experts. We're dedicated to bringing you the latest insights, news, and guides on digital payments, financial services, and the technology that's shaping India's economy. We offer easy-to-follow guides and insights to help you explore Paytm’s products, features, and services. Our goal is to provide clear, reliable, and helpful information to empower you on your financial journey.

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