Bank Ombudsman

byPaytm Editorial TeamLast Updated: August 19, 2025

Definition

The Bank Ombudsman is an official appointed by the Reserve Bank of India (RBI) to resolve complaints from customers against banks.

Role

Customers can approach the Ombudsman if they face issues like delays in services, unauthorized charges, failed transactions, or unfair practices.

Benefits

  • Free and simple complaint resolution
  • Independent authority
  • Protects customer rights

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