Jio offers multiple ways for its customers to resolve queries or report issues with services like Jio SIMs, JioFiber, or postpaid accounts. This blog provides all the contact details to reach Jio Customer Care, including toll-free numbers, email IDs, and live chat options.
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Jio Customer Care Contact Numbers
- Jio Mobile General Helpline:
- Call from Jio SIM: Dial 199 or 198
- Toll-Free Number (Other Numbers): Dial 1800 88 99999
- International Roaming Helpline Number (Toll Free): +91 701 88 99999
- For information on mobile recharges, data balance, validity, and offers, dial from your Jio number: Dail 1991
- To activate HD calls and data services on your mobile, complete tele-verification by dialing from your Jio number: Dial 1977
- For assistance with porting your mobile number to Jio or obtaining a new Jio number, contact the helpline: 1860-893-3333
- JioFiber Support (24/7 JioFiber assistance):
- Customer Care Number: Dial 1800 896 9999
- Note: Existing JioFiber customers should call using their Registered Mobile Number or JioFiber Fixed Line Number.
- Customer Care Number: Dial 1800 896 9999
- JioAirFiber Support (24/7 JioAirFiber assistance):
- Customer Care Number: Dial 1800 896 9999
- Note: If you are a JioAirFiber customer, please use your Registered Mobile Number to make the call.
- Customer Care Number: Dial 1800 896 9999
- Postpaid and Prepaid Customer Helpline:
- For queries related to postpaid or prepaid services, use the same helpline, 199 or 198
- Jio WhatsApp Support for Prepaid/Postpaid (General inquiry):
- Message 70 0077 0007 for assistance
- WhatsApp Support for JioFiber and JioAirFiber:
- Message 70 0057 0005 for assistance
Email Support
- Customer Complaint Email: While Jio primarily focuses on phone and app-based support, you can submit feedback and issues using their Feedback Form available on Jio’s official site.
How to Chat with JioCare
- Through MyJio App:
- Open the app and select JioCare from the menu.
- Use the Live Chat feature or talk to their AI assistant, “Hello Jio.”
- Via Website:
- Visit the Jio Support Page and access FAQs or live chat support.
Address for Head Office
Reliance Jio Infocomm Limited,
Maker Chambers IV,
Nariman Point, Mumbai – 400021.
Tips for Contacting Jio Customer Care
- Keep your Jio number and account details handy for quicker assistance.
- Use the MyJio app for self-service before calling, as it may resolve your issue faster.
- For serious complaints, follow up with an email for better documentation.
Why Contact Jio Customer Care?
Jio offers customer care support to help users with:
- Network issues
- Billing and recharge inquiries
- SIM activation or deactivation
- JioFiber or broadband issues
- Plan upgrades or downgrades
Disclaimer: The information provided in this guide is for informational purposes only. While we strive to keep the details accurate and up-to-date, we cannot guarantee the complete accuracy of contact numbers, email addresses, or other support options listed here. We recommend verifying this information directly from Jio’s official website or by contacting Jio customer care.
Please be cautious while sharing sensitive information such as your Jio account details, OTPs, or passwords. Jio will never ask for your personal details through unsolicited calls, messages, or emails. Avoid engaging with unverified contact numbers or sources claiming to represent Jio. If you suspect fraudulent activity, report it immediately to Jio’s official customer care.
