If you suspect that your Paytm account has been hacked or compromised, it is crucial to act immediately to secure your account and prevent any unauthorized transactions.

Immediate Steps to Recover Your Account

Step 1: Change Your Password Immediately

• If you can still access your account, go to Profile > 'Security & Privacy' > 'Change Password'.
• Create a strong, unique password that you haven't used before.

Step 2: Log Out of All Devices

• Navigate to Profile > 'Security & Privacy' > 'Manage Accounts on All Devices'.
• Tap 'Logout' on all unfamiliar or suspicious sessions.

Step 3: Check Recent Transactions

• Go to 'Balance & History' or 'Passbook' and review all recent transactions.
• Note down any unauthorized transactions for reporting.

Step 4: Contact Paytm Support

• Open the Paytm App and go to '24x7 Help' section.
• Report the unauthorized access by selecting 'Account Security' or 'Fraud/Scam'.
• Provide all necessary details including unauthorized transaction IDs.
• You can also call Paytm's helpline: 0120-4456-456.

Step 5: Block Your Linked Cards/Accounts (If Necessary)

• If you notice unauthorized bank transactions, contact your bank immediately to block your debit/credit card or freeze your account temporarily.

Preventive Measures

• Enable App Lock: Set up a PIN or biometric lock for the Paytm App.
• Never Share OTP: Paytm will never ask for your OTP or password.
• Use Strong Passwords: Avoid using common or easily guessable passwords.

For more security tips, visit: Paytm Security Guide