The Retrieval Reference Number (RRN) is a unique 12-digit number generated for every UPI transaction. It works as a digital identifier for your payment and helps banks and payment systems track and verify transactions.

On the Paytm App, the RRN is shown as 'UPI Ref No' in transaction details.

Why is RRN Important?

RRN plays a key role in tracking and resolving UPI payment issues. It acts as a unique reference number that helps banks and payment systems quickly identify a specific transaction.

• Dispute resolution: Helps banks investigate failed or pending transactions.
• Refund tracking: Used to trace refunds if money is deducted but not received.
• Transaction proof: Acts as a unique reference for a specific payment.

How to Find RRN (UPI Ref No) on Paytm

1. Open Paytm app on your smartphone.
2. Tap on Balance & History from the home screen.
3. Select the transaction you want to check.
4. Open transaction details.
5. Look for UPI Ref No.

The 12-digit number shown there is your RRN. You can copy or note it for future use.

Common Issues While Finding or Using RRN

1. RRN not visible

• Make sure you are checking the correct transaction in Balance & History.
• Update your Paytm app to the latest version.

2. RRN not working for tracking

• Recheck all 12 digits carefully.
• If needed, use the Transaction ID for support instead.

3. Difference between UTR and RRN

RRN is used for UPI transactions, while UTR is used for NEFT, RTGS, and IMPS bank transfers. Both are reference numbers used for tracking payments.

Need Help?

If your issue is not resolved, open the Paytm app and go to Help & Support. Use your 12-digit UPI Ref No (RRN) to raise a request for faster resolution.