Common Reasons for Purchase Failure

If your attempt to buy a Gift Voucher on Paytm failed, check these key areas:

• Payment Declined: The transaction was declined by your bank (Credit Card/UPI) due to:
  • Incorrect OTP/PIN.
  • Exceeding daily or per-transaction limits.
  • Card being blocked or expired.
• Insufficient Funds: Your linked bank account did not have enough balance for the purchase.
• System Error: Temporary server downtime on Paytm or the voucher brand's network, or a slow connection, causing the transaction to time out.
• Limits/Stock: You exceeded the purchase limit for that brand, or the specific voucher denomination is out of stock.
• Wallet Restriction: Using the Paytm Wallet balance as a source of funds for some Gift Voucher purchases may be blocked due to regulatory restrictions.

Also read: Protect Yourself From Gift Voucher Fraud

Quick Solution

• Check and Retry: Verify your payment details, ensure sufficient funds, and wait a few minutes before attempting the purchase with a different payment method.
• Escalate: If the problem continues, contact Paytm Help & Support with the failed Transaction ID.