If you purchased a mobile or DTH recharge on Paytm and received benefits (like a different plan, incorrect validity, or wrong data pack) than what you selected:

• Verify Purchase Details: Immediately check your Paytm Passbook > Orders/History section. Confirm the details of the plan you paid for (plan name, price, number) match what you intended to buy.

• Check Operator/Number: Double-check that the mobile number or DTH ID you entered during the transaction was correct, as this is a common source of error.

• Contact Paytm Support (Crucial): Since the money was correctly debited for a service request, the issue needs immediate resolution via support.

  • Go to the profile section in your Paytm app.

  • Locate the 'My Orders' and tap on the specific recharge transaction in your history.

  • Tap on it and select 'Need Help?' to raise a ticket regarding the "Incorrect Recharge Benefit Received."

• Provide Details: In your complaint, clearly state:

  • The Plan You Paid For.

  • The Benefit You Actually Received.

  • Your Transaction ID.

Paytm support will then coordinate with the recharge provider to ensure the correct plan is activated or that a refund is processed.