We, at Paytm try our best to provide you with the most seamless recharge experience and we understand that you might want to cancel a specific recharge at times.

However, once a recharge has been processed successfully, operators do not allow Paytm to cancel that order. We suggest you to get in touch with your operator directly regarding cancelling your order with the below details:

• Operator Reference Number
• DTH/Mobile number
• Date & Time of Transaction

To find the above details, go to the 'Orders & Bookings' section on your Paytm App and select the order that you may want to cancel.