A continuously blinking green light on your Paytm Soundbox indicates that the device is trying to establish a network connection but hasn't been successful yet. Here's how to resolve this issue.

What Does Blinking Green Light Mean?

• Normal During Startup: The green light blinks for 1-2 minutes when you first power on the device. This is normal.
• Problem Indicator: If it keeps blinking for more than 5 minutes, there's a connectivity issue.

Step-by-Step Solutions

Step 1: Wait and Observe

• After powering on, wait for at least 3-5 minutes.
• The device needs time to search and connect to available networks.
• If it turns solid green, the issue is resolved.

Step 2: Check Location

• Move the Soundbox to a location with better network signal.
• Avoid basements, closed rooms, or areas with thick walls.
• Place it near a window or open area if possible.

Step 3: Restart the Device

1. Press and hold the power button until the device turns off.
2. Wait for 30 seconds.
3. Press the power button to turn it back on.
4. Wait for 3-5 minutes for it to connect.

Step 4: Check SIM Card (For SIM-based Models)

1. Power off the Soundbox.
2. Remove the SIM card carefully.
3. Check if the SIM is damaged or dirty.
4. Re-insert the SIM properly.
5. Power on and wait for connection.

Step 5: Check Wi-Fi (For Wi-Fi Models)

1. Ensure your Wi-Fi router is working properly.
2. Check if other devices can connect to the same Wi-Fi.
3. Try reconnecting the Soundbox to Wi-Fi through the Paytm for Business App.

Step 6: Check for Service Outage

• Sometimes, network providers have temporary outages.
• Check if other mobile/internet services are working in your area.
• Wait for an hour and try again.

If the Issue Persists

If the green light continues to blink after trying all the above steps:

1. Note down your Soundbox device ID.
2. Contact Paytm Business Support through the app.
3. They may need to remotely reset or replace the device.

For immediate support, visit: Paytm Business Help