Paytm Payment Gateway Integrates With OpenAI’s ChatGPT Through Plugin to Help Businesses Track Payments, Refunds and Sales Insights

Businesses need payment information across several everyday workflows. Founders need visibility into payment activity, finance teams need to check collections and settlements, while business operations teams may need to track refunds or subscriptions. Accessing this information can often mean moving between multiple dashboards or reports.

To make everyday payment information easier to access and interpret, we have launched the Paytm Payment Gateway Plugin with OpenAI’s ChatGPT, enabling businesses to access and understand their payment information using natural-language prompts. Merchants can query payment activity and business trends directly inside ChatGPT, without moving between multiple dashboards or reports.

Access Payment Information and Sales Trends Through ChatGPT

With the Paytm Payment Gateway Plugin, businesses can access transactions, refunds, settlements, payment links and sales trends directly through ChatGPT.

For founders, finance teams and business operations teams, this brings everyday payment information closer to where questions are being asked. A founder can ask how many payment links issued during the week have been paid. A finance team can check collections or settlement status for a specified period, while an operations team can track the status of a refund or subscription.

Responses are generated from the merchant’s authorised Paytm Payment Gateway information based on AI prompts entered in ChatGPT.

Built on the MCP Standard for AI-First Commerce Workflows

The integration is built on the Model Context Protocol (MCP) standard and securely connects authorised merchant payment information with ChatGPT.

Developers can use this Plugin to build AI-first business and payment workflows within ChatGPT, reducing the need to create and maintain separate integrations. This allows developers to integrate Paytm payment information into AI-first business workflows while helping businesses automate analysis and reduce dependence on dashboards and direct API integrations.

Secure, Merchant-Controlled Access

Access is protected through secure authentication and remains controlled by the merchant. Information available through the integration is limited to information authorised for the integration.

The current integration is read-only. This means it can retrieve permitted payment information, but it cannot initiate a payment, issue a refund or move funds.

All payment execution continues within Paytm Payment Gateway and remains under the merchant’s control. This creates a clear separation between accessing payment information through ChatGPT and executing payment-related actions through Paytm Payment Gateway.

“Businesses need answers on their payments as quickly as they ask for them. This integration allows a founder, a CEO or a developer to check transactions, refunds and settlements directly inside ChatGPT, with the same security their business already trusts,” said Paytm Payment Gateway spokesperson.

From Dashboards and APIs to Conversational AI

With this integration, we are expanding how businesses can work with Paytm Payment Gateway, from dashboards and APIs to conversational AI.

It builds on our existing payment infrastructure across payment links, subscriptions, refunds, settlements and business reporting, while creating a standardised foundation for businesses building AI-first payment and finance workflows.