Our 24th Annual General Meeting kicked off with the management sharing exciting insights into our growth journey and future aspirations, followed by an overwhelmingly positive response from shareholders. The virtual session began with our Founder & CEO, Vijay Shekhar Sharma, discussing Paytm’s significant achievements in India, particularly in mobile payments, which have become a global benchmark.
Watch our Founder & CEO’s message to shareholders here
He emphasized that even the Honourable Prime Minister acknowledged the key role of our QR Code and Soundbox innovations in driving the country’s financial revolution. “As I speak to you today, I am proud of my team, who over the past six months have learnt many valuable lessons and, through their resilience, have continued to move the business forward, making it stronger,” Vijay said during the AGM, held on Thursday morning.
He further highlighted our core payments business and reiterated our commitment to delivering Profit After Tax (PAT) profitability, emphasizing the creation of a robust and scalable business. Vijay also assured shareholders that Paytm has adopted a compliance-first approach, rigorously adhering to all regulatory requirements.
“The past six months have taught us many lessons, giving us the opportunity to thoroughly examine our business processes, compliance and the way we operate from the inside out. I can now confidently assure that we have adopted a compliance-first approach, ensuring our business adheres to every regulation fully, both in letter and spirit,” he said.
Vijay also reaffirmed our dedication to developing world-class products for Indian businesses and small merchants, setting a global standard. “I’m proud to share that during my travels abroad, I’ve encountered widespread appreciation for what we’ve achieved. In many ways, Paytm has become a model that can be replicated globally,” he added.
Looking to the future, Vijay expressed confidence in the company’s readiness to embrace success with Artificial Intelligence. “I believe we are at the dawn of a new era with AI. Just as computers, the internet, and smartphones transformed industries, AI represents a similarly revolutionary technology. The companies that adopt and integrate AI today will be the ones to lead tomorrow, much like those that embraced smartphones a decade ago or computers before that.”
He continued, “Our opportunity lies in making AI a core part of our business. Our team is already leveraging AI across all functions — technology, product, business, and operations. Some of these innovations are so advanced that they could potentially become standalone businesses.” However, he reiterated that we remain focused on our core payments business while cross-selling financial services, aiming to build a company that is profitable, sustainable, generates free cash flow, and scalable for the long term.
Madhur Deora, Executive Director, President, and Group Chief Financial Officer of Paytm, assured shareholders that we remain committed to bringing half a billion Indians into the mainstream economy through technology-driven services. He also underscored Paytm’s strong financial position, highlighting a healthy balance sheet with a cash reserve of ₹8,500 crore.
On our CSR initiatives, Madhur added, “We are passionate about sustainability. Alongside our core mission of fostering financial inclusion, we are driving sustainability efforts. In particular, we are dedicated to combating air pollution and supporting education in the country through our Shikshit Bharat initiative.”
The AGM concluded with our Founder expressing gratitude to shareholders for their continued support and optimism for the company’s bright future.
