A refund for a Gift Voucher purchase, when paid by Debit or Credit Card, will be credited back to that original card or bank account. If the refund is confirmed by the merchant but is not yet reflected, these are the likely reasons:

• Bank Processing Time: Refunds typically take 3-7 business days (excluding holidays) to fully process after initiation. The app may show 'Processed' before the amount reflects.
• Credit Card Cycle: Credit card refunds might take longer, sometimes appearing in the next billing statement, even if the money is returned earlier.
• Status Conflict: The original transaction may be stuck in a pending state, delaying the final credit confirmation by the bank.
• System Lag: A temporary technical delay between the payment system and your bank is slowing the account update.

What You Should Do

• Allow Time: Wait for the full 7 business days. Most refunds are credited within this period.
• Check Card/Bank Statement: Check the detailed statement of the Debit Card or Credit Card used for the purchase.
• Verify Status: Check your Paytm transaction history for the refund status and the correct credit destination (your card/bank).
• Contact Support: If 7 business days have passed, contact Paytm Help & Support with the specific transaction ID and UTR/Reference number.