Scratch cards are exciting rewards offered by Paytm for eligible transactions. If you didn't receive a scratch card after completing a transaction, here's what you need to know.

Why You Might Not Have Received a Scratch Card

1. Offer Not Applicable

• Not all transactions are eligible for scratch cards.
• Scratch cards are typically offered during specific promotional campaigns with defined terms and conditions.
• Check if your transaction type, amount, or payment method was eligible for the offer.

2. Offer Limit Reached

• Many scratch card offers have limits like 'once per user' or 'first 10,000 users'.
• If the offer limit was reached before your transaction, you won't receive a scratch card.

3. Transaction Still Processing

• Sometimes there's a delay between the transaction completion and scratch card credit.
• Wait for 24-48 hours before concluding that the scratch card wasn't credited.

Where to Find Your Scratch Cards

1. Open the Paytm App.
2. Go to 'Cashback & Offers' section on the home screen.
3. Look for 'Scratch Cards' or 'My Rewards'.
4. All your earned scratch cards (scratched and unscratched) will be listed here.

What to Do If Scratch Card Is Missing

If you believe your transaction was eligible but the scratch card is missing after 48 hours:

1. Go to '24x7 Help' in the Paytm App.
2. Select 'Cashback & Rewards' or the specific transaction.
3. Raise a complaint with transaction details.
4. Paytm support will verify eligibility and credit the scratch card if applicable.

Pro Tip

Always read the offer terms before making a transaction to ensure you meet all eligibility criteria for scratch cards.

For more on rewards, visit: Paytm Cashback Guide