Yes, UPI is free of cost for all customers making personal transactions. According to NPCI and the Government of India, no charges are imposed on users for bank-to-bank transfers.
Key points regarding UPI charges:
- Peer-to-Peer (P2P) transfers between individuals are completely free.
- Peer-to-Merchant (P2M) payments made directly from a bank account carry no transaction fees for the customer.
- While merchants may incur interchange fees for specific prepaid wallet transactions above 2,000 Rupees, these costs are not passed on to the customer.