These Terms and Conditions forms an agreement between One97 Communications Limited ("One97" or "Paytm") and You for usage of certain services as mentioned hereunder by You and are in addition to and read with the General Terms and Conditions given on https://paytm.com/company/terms-and-conditions.

The Unified Payments Interface (UPI) is a payment platform developed by the National Payments Corporation of India (NPCI) that enables instant online payments between the bank accounts of any two parties. UPI provides a unified architecture and a standard set of API specifications to facilitate these payments. It aims to simplify and offer a single interface for all NPCI systems, creating interoperability and an enhanced customer experience.

These terms and conditions govern the use of the Unified Payment Interface ("UPI"), a payment service platform ("Platform") developed by the National Payments Corporation of India ("NPCI"), an umbrella organization established in 2008, acting as the settlement/clearing house/regulatory agency for UPI services. The application software ("Paytm App"), which connects to the Platform, is offered by Paytm. The UPI services ("Services") are provided under the brand "Paytm" through designated Payment Service Provider Banks ("PSP"). Paytm is authorized by NPCI as a TPAP (Third Party Application Provider) to facilitate Unified Payments Interface ("UPI") services through partner Payment Service Provider ("PSP") Banks namely Yes Bank Limited, Axis Bank Limited, HDFC Bank and State Bank of India. UPI services are provided by such PSP Banks in accordance with applicable laws and guidelines issued by the National Payments Corporation of India ("NPCI") and the Reserve Bank of India ("RBI"). Paytm's role is limited to providing the technology platform and facilitating access to UPI services, and Paytm shall not be responsible for settlement, processing, or banking services provided by PSP Banks or other participants in the UPI ecosystem.

“Customer”: Refers to individuals or corporate entities utilizing the UPI Facility through their accounts.
“Customer’s Bank”: The bank where the customer maintains an account linked for debiting/crediting transactions made through UPI.
“NPCI”: The National Payments Corporation of India, an authorized payment system operator by the RBI that owns and operates the UPI payment system.
“Paytm App”: The mobile application provided by One97 Communications Limited, offering services to users, including merchants and service providers.
“PSP Bank”: A banking company authorized as a Payment Service Provider under the UPI framework, engaging TPAPs to offer UPI services to end-user customers.
"Recipient" refers to any user, merchant, biller, or third party that receives a payment from a Customer.
“TPAP”: Third Party Application Provider, an entity providing UPI-compliant applications to end-users for facilitating UPI-based payment transactions.
“UPI”: Unified Payment Interface, the service offered by NPCI in collaboration with its member banks.
“We/Our/Ourselves/Paytm”: Refers to One 97 Communications Limited.
“You/Yours/Yourself/User”: Individuals who use the UPI payment facility to send and receive payments by linking their bank accounts.

The "Paytm Platform" encompasses the Paytm website located at paytm.com, including all sites linked to paytm.com, the Paytm mobile application, and any similar platforms operated by One97 Communications Limited. It extends to various channels utilized by Paytm to offer its services to users, encompassing but not limited to websites, mobile applications, devices, URLs/links, notifications, chatbots, or any other communication mediums.

Paytm Services comprise a broad range of offerings accessible through the Paytm Platform, such as recharge or bill payment services, digital products, and marketplace services, among others. These services are designed to cater to the diverse needs of our users, providing convenience and efficiency in transactions.

This term refers to any bank account or payment account provided by a regulated entity, designed to hold funds, facilitate debits, and credit transactions. These accounts are fundamental to executing transactions on the Paytm Platform.

Paytm may facilitate creation of one or more UPI IDs (Virtual Payment Addresses or "VPAs") linked to your bank account(s), in accordance with applicable NPCI guidelines and PSP Bank capabilities. A VPA is a unique identifier registered with the National Payments Corporation of India (NPCI) and linked to a user's bank account/s. It serves as a pivotal element in UPI transactions, enabling seamless payments and transfers. You hereby confirm that by using Paytm application, you are providing consent to Paytm to create new UPI ID/s with UPI handles such as @ptaxis, @ptyes, @ptsbi, @pthdfc to continue making UPI payments on Paytm application for the purpose of allowing migration of Your UPI handle to a bank or otherwise.

Additional UPI IDs or VPAs for Feature Access:

To help you access certain UPI features, Paytm may, upon your consent and request to use such features, facilitate the creation of an additional UPI ID (Virtual Payment Address or VPA) with a partner Payment Service Provider (PSP) Bank, where your existing UPI ID or linked bank does not support the feature due to technical, operational, regulatory, or product-related constraints.

You will be informed of such creation through the Paytm App or other appropriate communication. This additional UPI ID will be created solely for enabling the relevant feature and in accordance with applicable NPCI guidelines, and regulatory requirements.

You may view, manage, or disable such additional UPI ID at any time through the ‘Payments & Settings’ section of the Paytm App, subject to completion of any pending transactions.

The creation of an additional UPI ID will not change your existing UPI ID, linked bank account, or default payment preferences unless you expressly choose to modify them. Paytm acts as a facilitator for UPI services, which are provided by the respective PSP Bank. Availability of features may vary based on the partner bank’s readiness, policies, and applicable regulations, and Paytm shall not be responsible for any limitation or unavailability of such features arising therefrom.

The UPI PIN is a 4-6 digit Personal Identification Number used as an authorization tool by the issuing bank for debiting a customer's account. It is essential for validating and securing transactions made through UPI.

Paytm UPI services are available to registered Paytm users with an active Paytm account. Utilizing UPI requires linking a bank account to the user's mobile number. Registration for UPI is a one-time process, initiated by downloading the Paytm application and following the steps to link bank accounts and set up a VPA for transactions. This process adheres to the standard protocol established by NPCI and is subject to change as per their guidelines. Paytm, acting as a TPAP, ensures the implementation of these processes as per NPCI's directives. Registration includes verifying and linking the user's bank account through mobile network access and SMS verification, culminating in the creation of a unique VPA.

By utilizing Paytm Services, you grant explicit consent for One97 Communications Ltd. to gather, process, store, and use your data. This includes, but is not limited to, personal identification, financial information, and Know Your Customer (KYC) details, aiming to deliver, manage, and enhance the services specified in the Terms and Conditions, along with related services. This agreement authorizes Paytm to employ automated tools for accessing messages on your mobile device or number, extracting information to improve service quality. It's important to note that Paytm retains the right to hold, utilize, and disclose certain information for legal purposes, even if you choose to remove data or discontinue Paytm Services. Additionally, you consent to Paytm analysing your navigational, log, and communication data to study merchant behaviour, market trends, technology usage, operating systems, browsers, devices, and user locations, all in the effort to refine Paytm Services. Your data will be used in strict adherence to the Digital Personal Data Protection Act 2023 and other relevant legislation, ensuring transaction facilitation, legal compliance, and service enhancement. The following terms also govern and apply to Your use of the Paytm services, and they are incorporated herein by this reference: https://paytm.com/company/terms-and-conditions. Our Privacy Policy explains how Paytm treat your personal data and protect your privacy when using Paytm. The use and safeguarding of your data, particularly by PSP Banks during or following UPI Transactions, are guided by their privacy policies, as detailed on their websites. As Paytm functions as a Third Party Application Provider (TPAP) sanctioned by the NPCI to facilitate UPI Payment Transactions through partnerships with various Banks, it abides by the tripartite agreements with NPCI and each sponsor PSP bank. It's crucial to understand that your engagement in UPI Transactions aligns you with the terms and conditions of the respective PSP bank and in relation to UPI Transactions, you are subject to that PSP bank's terms and conditions. For Yes Bank's terms and conditions, click here.

By registering for UPI services, you expressly consent to the secure sharing and storage of your personal and banking information with the PSP Bank and NPCI, ensuring compliance with rigorous data protection standards to facilitate a secure transaction environment. The User acknowledges and agrees that, in connection with the provision of UPI services and the processing of UPI transactions or service requests, the User may receive messages, alerts, notifications, warnings, or other communications from One97, payment system operators, banking partners, regulatory authorities, government authorities, or other authorized entities within the UPI ecosystem, as applicable and as required or permitted under applicable laws, regulations, NPCI guidelines, UPI Procedural Guidelines, and other applicable rules governing the UPI payment system. Such communications may be initiated or issued by the relevant authorized entity and delivered directly or through One97, the applicable UPI service provider, technology service provider, or other authorized channel, as applicable, for purposes including transaction processing, authentication, fraud prevention, security, dispute resolution, regulatory or legal compliance, and other purposes relating to the UPI services availed by the User. Further, if you are a recipient, you agree and specifically consent to Paytm storing your information on Paytm Platform for the purpose of sending payments.

Paytm UPI enables users to conduct person-to-person money transfers or purchase goods and services from merchants, both online and offline. Transactions require the entry of the UPI PIN for authorization and necessitate an internet connection. The availability of Paytm UPI for transactions across all platforms is contingent on Paytm's discretion and regulatory guidelines. Paytm UPI serves as a payment option on various merchant platforms, with Paytm assuming no responsibility and liability for the products or services procured using this method.

All UPI transactions are subject to limits and controls prescribed by NPCI, RBI, PSP Banks, and Paytm, including transaction limits, velocity checks, and risk-based controls. Transactions may be declined, delayed, or blocked in case of insufficient balance, limit breaches, regulatory restrictions, or suspected fraud.

Users can review their transaction history within the Paytm App and are encouraged to report any discrepancies or unauthorized transactions through the designated dispute resolution mechanism provided by Paytm here.

Paytm does not charge its users any fees for creating an account. However, we reserve the right to modify our fee policy from time to time, in accordance with applicable laws. We may introduce fees for new services or amend/introduce fees for existing services. Any changes to the fees will be clearly communicated to you through our website or app, and these changes will take effect immediately upon posting. Unless specified otherwise, for UPI International transactions, all fees will be quoted in Indian Rupees. Your bank may impose a nominal transaction fee for UPI transfers. Please consult your bank for any such charges.

Paytm monitors your activities and transactions to identify high-risk transactions. We may engage third-party providers to assist in these efforts. If transactions processed by you or any other activities are deemed suspicious or unusual, we may temporarily or permanently suspend your access to Paytm UPI services. Transactions may be rejected for reasons including, but not limited to, risk management concerns, suspicion of fraudulent or illegal transactions, dealings in prohibited items, use of compromised or blacklisted cards or UPI accounts, chargebacks/complaints, or other criteria as defined in the Payment Participant Rules. We may further investigate and possibly suspend or terminate your Paytm account, reporting the transaction and your account details to legal enforcement agencies or other regulatory authorities as deemed necessary or as required by law.

As a registered user of Paytm UPI, you have the option to link multiple bank accounts to the Paytm App by enabling i.) a single UPI handle for all the such bank accounts or ii.) single bank account with multiple UPI handles for e.g. @ptaxis, @pthdffc, @ptsbi, @ptyes. You have the option to select a primary VPA to process the transactions, however secondary VPAs, as provided by Paytm, could be used for seamless experience whenever primary VPA servers are facing issue. You shall also have the option to change your default bank account in which inward funds can be received. By using Paytm UPI, you hereby give consent to fetch the list of your bank names through SMS parsing and link them on UPI for a better and seamless experience.

When registering and transacting using Paytm UPI, you must:

• Ensure your bank account is correctly linked.
• Update your mobile number with the bank linked to the Paytm App if there are any changes, as your mobile number is the primary identifier.
• Re-register your new mobile number with Paytm and your bank if you change the number registered with your Paytm Account.
• Take full responsibility for maintaining the confidentiality of your UPI PIN, OTPs, and other authentication credentials. Paytm and PSP Banks shall not be liable for any unauthorised transactions arising due to compromise of such credentials.
• Take full responsibility for payment requests you make and authorize on Paytm UPI. This includes adding beneficiaries, typing and reviewing VPAs, and validating intended recipients. Note that Paytm does not verify the accuracy of information entered during payment processing.
• Agree that providing any untrue, inaccurate, outdated, or incomplete information, or if we have grounds to suspect such, may result in indefinite suspension or termination of your account.
• Understand that we are committed to ensuring that all your confidential data related to transactions, bank account details, and other sensitive personal information are protected and kept confidential, employing the best available protection standards as detailed in our Privacy Policy.
• Acknowledge that Paytm UPI, PSP, or any other participant in the UPI Payment System will not be liable for any delays or losses due to errors in the funds transfer execution by you.
• Ensure there are sufficient funds in your Paytm UPI-linked bank account(s) to avoid transaction declines and any fees charged by your Issuer Bank.

NPCI:

• Owns and operates the Unified Payments Interface (UPI) platform.
• Sets rules, regulations, guidelines, and outlines roles, responsibilities, and liabilities for UPI participants, covering transaction processing, settlement, dispute management, and clearing timelines.
• Approves the participation of Issuer Banks, PSP Banks, Third Party Application Providers (TPAPs), and Prepaid Payment Instrument (PPI) issuers in UPI.
• Ensures a safe, secure, and efficient UPI system and network.
• Facilitates online transaction routing, processing, and settlement for UPI members.
• Conducts audits, directly or through third parties, on UPI participants, including data and records related to their UPI activities.
• Provides banks involved in UPI with system access for downloading reports, managing chargebacks, and updating UPI transaction statuses.

PSP Bank:

• Connects to the UPI platform to offer UPI payment facilities and supports TPAPs in enabling UPI payments for end-users and merchants.
• Onboards and registers end-users for UPI, linking their bank accounts to respective UPI IDs, through its own or a TPAP's app.
• Authenticates end-users at the time of UPI registration.
• Collaborates with TPAPs to make UPI apps accessible to end-users.
• Ensures TPAP systems are secure enough for UPI functionality.
• Audits UPI apps and systems of TPAPs to protect the integrity of user data, including UPI transaction data and app security.
• Stores all UPI transaction data collected in India only.
• Offers UPI users the option to link any bank account listed on the UPI platform to their UPI ID.
• Implements a grievance redressal mechanism for addressing user complaints and disputes.

Paytm (TPAP):

• Serves as a service provider, participating in UPI via a PSP Bank.
• Adheres to all PSP Bank and NPCI requirements for TPAP participation in UPI.
• Maintains adequate security measures for its UPI platform operations.
• Complies with all relevant laws, rules, regulations, and guidelines, including NPCI directives.
• Stores UPI transaction data collected by TPAP within India.
• Assists RBI, NPCI, and designated agencies in accessing Paytm's UPI-related data and systems for audits.
• Provides a grievance redressal channel for end-users via the Paytm App, website, and other suitable methods like email, messaging, and IVR.

Paytm, in partnership with sponsor PSP Banks and NPCI, is committed to facilitating the resolution of grievances and complaints from customers using our UPI application. As your initial point of contact, Paytm addresses all UPI-related grievances. Should an issue remain unresolved, escalation follows this order: PSP Bank, the bank where your account is held, and then NPCI. Beyond these steps, the Banking Ombudsman or the Ombudsman for Digital Complaints is available for further recourse.

Any dispute, complaint, failed transaction, delay, or claim relating to UPI transactions shall be addressed in accordance with the dispute resolution and grievance redressal mechanisms prescribed by NPCI, RBI, and other applicable regulatory authorities, including timelines for complaint handling, reversal processing, and customer compensation, wherever applicable.

Paytm acts solely as a technology service provider and facilitator for UPI services and shall not be responsible for delays, failures, technical declines, processing issues, reversals, or dispute outcomes attributable to NPCI, PSP Bank(s), issuing bank(s), beneficiary bank(s), or the UPI network infrastructure.

It is, hereby, clarified that under the permission granted by NPCI, all existing '@paytm' UPI handles have been assigned to our new PSP Bank, i.e., Yes Bank with effect from 15th March 2024 and hence, all customer grievances pertaining ‘@paytm’ handles are being/shall be managed by Yes Bank.

Dispute Resolution Mechanism:

• To report a UPI transaction issue, use the Paytm App.
• Select the transaction in question and submit your complaint.
• For all UPI-related issues initiated through the Paytm App, unresolved matters are escalated to the PSP Bank, your bank, and NPCI, respectively.
• You may file complaints for both fund transfers and merchant transactions.
• Paytm ensures you are kept informed regarding your complaint's status via updates on the Paytm App or through email and telephone.

You acknowledge that Paytm and its associated entities reserve the right to utilize their services for delivering the Paytm Services within Paytm Platform.

Paytm shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, business interruptions, or loss of data, arising from your use of the Paytm UPI payment facility.

You agree to indemnify and hold harmless Paytm, its affiliates, NPCI, PSP bank and such other third party as PSP bank or NPCI deems appropriate and their respective officers and employees against any claims or demands arising from (a) your violation of these Terms of Use, any applicable laws, rules and regulations, guidelines, or the rights of a third party; (b) any misrepresentation or breach of representation or warranty made by You; (c) any act, neglect or default on Your part.

You shall also fully indemnify and hold harmless Paytm, PSP bank and NPCI against any loss, costs, expenses, demands or liability, whether direct or indirect, arising out of a claim by a third party pertaining to the use of UPI facility by You.

Paytm reserves the right to terminate your access to the Paytm App and services at its discretion, without prior notice, should you breach these Terms of Use. Termination or suspension may also occur for violations of user conduct as defined by Paytm.

Please note, Paytm will retain your registration and transactional information as allowed under the UPI Payment System, as specified by NPCI regulations, even after contract termination.

This agreement is governed by the laws of the Republic of India, with exclusive jurisdiction granted to the courts in New Delhi for any matters relating to Paytm Services.

Use of the NPCI Platform, PSP, and Paytm for UPI payments does not create any contractual obligations for NPCI system participants. No guarantees are made about the quality or availability of the UPI payment facility.

While we strive to process transactions efficiently, Paytm cannot be held accountable for delays, system failures, or other uncontrollable factors.

Transaction records and logs maintained by Paytm will serve as definitive proof of the facility's use and transactions conducted.

Paytm does not hold out any warranty and makes no representation about the quality of the UPI facility. While Paytm, as a TPAP, shall endeavor to promptly execute and process Your Instructions, Paytm shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. The UPI services are provided on an "as is" basis with no representation, guarantee or warranty of any kind, either express or implied, as to its functionality. No warranty is provided that the app or website used for provision of these facilities will be free from defects or virus or that operation of the said app or website will be uninterrupted. Use of the app or website for UPI services by You is at the Your own discretion and risk. Paytm shall not be liable for any loss, claim or damage suffered by You and/or any other third party arising out of or resulting from failure of a UPI transaction on account of time-out transaction i.e. where no response is received from NPCI or the PSP bank. Further, Paytm shall also not be liable for any loss, damage and/or claim arising out of or resulting from wrong beneficiary details provided by You. Paytm shall under, no circumstance, be held liable to You if UPI facility access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of Paytm or PSP bank or NPCI.

Paytm may, at its discretion and in accordance with applicable laws, regulatory directions, NPCI guidelines, risk-management requirements, or operational considerations, introduce, modify, restrict, suspend, withdraw, or discontinue any UPI feature, functionality, workflow, PSP Bank integration, or related service available on the Paytm App.

Certain UPI features, including but not limited to collect requests, mandates, AutoPay, credit lines, credit card on UPI, delegated payments, or any other features introduced from time to time, may be enabled only for certain PSP Banks. Accordingly, availability of specific features may vary based on your bank, PSP Bank capabilities, regulatory requirements, and technical readiness. Paytm may enable, disable, or modify such features from time to time.

Continued access to or use of UPI services after such changes shall constitute your acceptance of the updated features, workflows, and applicable terms, unless otherwise notified or required under applicable law.

These terms and conditions ("Terms") apply to the UPI Lite fund transfer and collection facility provided by One 97 Communications Limited ("Paytm). Paytm aims to offer the UPI Lite Facility in accordance with the guidelines, circulars, and regulations issued by the Reserve Bank of India ("RBI") and the National Payments Corporation of India ("NPCI"). These Terms should be read in conjunction with additional terms agreed upon between Paytm and you for the UPI Facility. In case of any inconsistency, the additional terms will prevail.

a. Definitions:

For clarity in this document:

• Account(s) — Your savings and/or current bank account(s) with any bank in India, used with the UPI Lite Facility.
• UPI Lite — An 'on-device wallet' by NPCI for small-value payments.
• UPI Lite Balance — The virtual balance you enable from your Account for transactions using UPI Lite on the Paytm App.
• UPI Lite Facility — The facility provided by Paytm allowing you to conduct low-value transactions without requiring UPI PIN.
• NPCI UPI System — The infrastructure owned by NPCI to support UPI-based transfers.

b. Scope of UPI Lite Facility:

By using UPI Lite, you acknowledge the Guidelines and agree that rights and obligations regarding each transaction are binding. Availing of UPI Lite does not grant any rights against NPCI or participants other than Paytm. UPI Lite requires adding funds into the UPI Lite option on the app from a designated account. Only specific accounts are eligible for UPI Lite, and the balance is non-interest bearing.

c. Fees & Charges:

Paytm sets the fees and charges for UPI Lite, subject to change at Paytm's discretion. For details on fees, refer to the general terms and conditions on our website. You are responsible for any government taxes or charges resulting from UPI Lite transactions, which may be debited by Paytm.

d. Rights and Obligations:

• You must maintain the confidentiality of your App password and transaction details. Paytm will not be liable for unauthorized transactions resulting from your failure to secure your account.
• The maximum transfer via UPI Lite is Rs. 500, with a wallet balance limit of Rs. 2000. Daily spending is capped at Rs. 4000. Paytm and NPCI may revise these limits.
• You can check your UPI Lite balance on the app. Funds with respect to UPI Lite are held with Paytm.
• Transactions other than top-ups/deactivations will not appear in your Paytm account statement.
• Paytm and NPCI reserve the right to deny or suspend your UPI Lite access or require password changes at their discretion.
• If your access to UPI Lite is disabled, any unused balance will be credited back to your account by Paytm.
• Before changing devices, disable UPI Lite on the old device to transfer the balance back to your account. Failure to do so limits Paytm's ability to refund any balance.
• You acknowledge that claims against RBI/NPCI regarding UPI Lite are not permitted.

e. Indemnity:

Paytm is not liable for indirect or consequential losses from using the UPI Lite facility. You agree to indemnify Paytm and its affiliates from any claims arising from your use of UPI Lite, violation of these Terms, or infringement of third-party rights.

UPI- OS native biometric authentication as a feature will enable the Users to make UPI payments by authorizing the transactions using Biometric Credentials. The payment flow is similar to normal UPI transactions, but the authorization is done by the user using Biometric Credentials instead of a UPI PIN. This feature is made available by select Issuers only, and you will be able to view this option on the Paytm App only if your issuer bank has enabled this feature. Your usage of this feature will be subject to Applicable Laws as well as the terms and conditions of Paytm, and these UPI terms.

To use this feature, you will have to activate your biometric credentials by using your UPI PIN in the UPI & Payment settings section of the Paytm App. Once the feature is activated, you can authorize UPI payments using your biometric credentials, subject to transaction limits prescribed under relevant and applicable guidelines / directions issued by RBI and other authorities.

You further understand that any biometric credential stored on your device can be used to authorize the UPI transaction, and that you will be solely responsible for managing the usage of your biometric credentials. The biometric credentials used by you are not accessible by Paytm, NPCI or any third party. These biometric credentials are solely used for authentication and processed entirely by your device operating system.

This feature is optional and you may also disable this feature, at any time, by navigating to the UPI & Payment settings on the Paytm App. This feature will be automatically disabled if you change your device, or modify your biometric credentials registered on your device. You can reactivate the UPI-OS native biometric authentication feature post such deactivation via the Paytm App.

These Terms and Conditions ("Terms") govern the use of the RuPay Credit Card linking service to the Unified Payments Interface (UPI) facilitated by One97 Communications Limited ("Paytm"). Paytm commits to offering this service in compliance with the guidelines, circulars, and regulations issued by the Reserve Bank of India (RBI) and the National Payments Corporation of India (NPCI), subject to the stipulations outlined herein. Users are advised to read these Terms carefully.

a. Definitions

• Beneficiary — An individual or entity, particularly a Merchant, with a valid Bank Account to which a Payer directs payment through Paytm's UPI Application.
• Merchant/s — Online, mobile-based, and offline merchants that accept payments through UPI in exchange for goods and services.
• Payer — An individual with a valid, active UPI Account intending to transfer money to a Beneficiary via Paytm's UPI Application.
• PSP (Payment Service Provider) — Bank, authorized to process payments for Cardholders.
• Transaction — A payment initiated via the Paytm Application, debiting the Payer's Account and crediting the Beneficiary's Account.
• Transaction Amount — The sum entered in the Paytm UPI Application to be transferred from the Payer to the Beneficiary.
• UPI ID or Virtual Payment Address (VPA) — A unique identifier for the Cardholder's linked Account, facilitating Transaction identification.
• UPI Payments — Payment services enabled on Paytm's UPI Application, allowing Cardholders to execute payments.
• UPI PIN — A secure code set by the Cardholder for Transaction authentication via Paytm's UPI Application.
• Cardholder — An individual whose UPI transaction is facilitated by Paytm.

b. Terms of Use

• The UPI functionality is exclusively available for RuPay network Credit Cards.
• In the event a Paytm co-branded credit card is issued, the Customer consents to Paytm linking this card to UPI on the Paytm platform, enabling UPI payments.
• Device binding and UPI PIN setup during credit card onboarding signify customer consent for UPI enablement, per NPCI Guidelines.
• Only Primary Cards are eligible for UPI payments; Add-on or Supplementary cards are currently excluded.
• The UPI PIN, required for UPI transactions, must be set, reset, or changed within the PAYTM App.
• Cardholders are responsible for maintaining the confidentiality of their account passwords and UPI PINs.
• UPI functionality is restricted to Peer-to-Merchant (P2M) transactions. Other transaction types like, Peer-to-Peer (P2P), Card-to-Card (C2C) and Peer-to-Peer-Merchant (P2PM), are not supported.
• Cash withdrawal is not available on UPI on Credit Card facility.
• Fuel surcharge reversal will not be applicable to UPI transactions through RuPay credit cards
• Reward points accrual for UPI transactions will adhere to the issuing bank's reward program.
• Transaction limits may apply as per Paytm, the issuing entity, or NPCI policies.
• Cardholders must promptly report any unauthorized use of their password or UPI PIN to Paytm.
• By using the RuPay Credit Card on UPI, the Cardholder agrees to these Terms, which may be updated by Paytm without prior notice.
• These Terms are intended to provide clarity and ensure the secure and effective use of the RuPay Credit Card on UPI via Paytm. Cardholders are encouraged to review these Terms regularly to stay informed of any changes.
• UPI transactions through Credit Cards are not applicable on the following Merchant categories:

• Cardholders agree and understand that UPI transactions shall be subject to restrictions like maximum transaction amount or maximum daily limits or periodic limits that may be imposed by PSP bank or the issuing entity or by the NPCI, from time to time and cardholders shall at all times be bound by such limits and restrictions.
• The Terms and Conditions listed above are subject to updation from time to time. Paytm may amend the above Terms and Conditions without any prior notice and the Cardholder/Customer will be bound by the amended TnC.

One-time Mandates:

i. Through this functionality, individual customers can pre-authorize future debit of his/her bank account. The mandate created shall be for one-time execution only and customer Account shall be blocked for the equivalent amount immediately with the mandate creation.
ii. In P2M transactions, a merchant can create a mandate for the customer, who is the payer in this case. It is through Collect flow that payee/merchant initiated mandates can be created. In case the payer does not have necessary fund/balance in the account, the UPI Mandate will not be created.
iii. The mandate shall be created only on receipt of consent of the customer.
iv. Payee can modify the mandate any time before the expiration date and redemption date. Such modification shall be subject to approval of the customer. Only amount and expiry dates can be modified.
v. The payee can revoke the mandate any time before the expiration date. The blocked funds shall be unblocked immediately and the said mandate shall stand cancelled.
vi. Mandate execution will only happen between start date and end date.
vii. UPI ID de-registration cannot be allowed by the customer if any mandate is active and outstanding against the UPI ID.
viii. Maximum amount limit for mandate is as specified by NPCI/RBI basis merchant category. These limits and categories can be modified by NPCI/RBI from time to time.
ix. Mandates may be valid for a maximum period of 90 days, or any other period so prescribed from time to time.

Recurring Mandates:

i. In Recurring Mandate, the Customer will have the capability to schedule mandate through one-time authorization for a selected validity period and a defined frequency. This will allow recurring debits from the UPI linked Account. The Mandate can be payer initiated and payee initiated. No mandate shall be set without consent of the Customer.
ii. A request for modification of mandate may be sent by the party that has initiated the mandate, i.e., Payee and Payer both can initiate modification (depending on which party initiated the mandate) but the final authority to approve the modification lies with the Customer. No such modifications shall be effected without the consent of the customer.
iii. The payer can pause the mandate for a duration within which the mandate will be inactive. Any transaction initiated by the payee on a paused mandate will be declined. Similarly, the payer has the option to resume a paused payment from an effective date within the mandate validity period.
iv. The mandate can be revoked i.e. cancelled by either of the parties. Mandate once revoked can't be undone i.e. on a revoked mandate no further executions of the same mandate to be done. If Revoke is initiated by Payee PSP, there is no PIN required whereas if revoke is initiated by Payer PSP, then PIN is required.
v. If the first execution date is same as mandate creation date, the customer will need to authorize the mandate creation and no separate authorization for immediate execution would be required. If the first execution date is a future date, then the customer will be required to authorize the execution with requisite information including UPI PIN.
vi. As directed by NPCI, two re-attempts shall be allowed in case any execution fails due to any technical, business reasons or risk scores from FRM. On failure of third attempt, the respective mandate execution for processing of the transaction on that particular date shall fail, however, the mandate shall be valid and active for future executions. However, if the first execution of the mandate fails (inclusive of the two re-attempts), the entire mandate will stand cancelled.
vii. Maximum amount limit for mandate is as specified by NPCI/RBI basis merchant category. These limits and categories can be modified by NPCI/RBI from time to time.

In certain areas where it's practical, the UPI international feature will be made available, allowing users visiting foreign countries the convenience of paying local merchants via the UPI payment system. This will involve a payment process similar to domestic UPI transactions, where users either scan a QR code (which might be a UPI Global QR, local QR, either static or dynamic) or initiate a collect request, specify the payment amount, and then approve the transaction using their UPI PIN.

To access international payments, users must activate this feature using a UPI PIN, which can be done regardless of their location, whether they are in India or abroad. Should a user attempt to scan an international QR without prior activation, they will be prompted to activate the UPI international feature before proceeding with their payment. Upon a user's request, Paytm will enable selected bank accounts for international UPI transactions. This feature will be automatically deactivated after three months, although users have the option to manually deactivate it sooner via the Paytm app, authenticating their choice with a UPI PIN.

During international UPI transactions, payments are made in the local currency of the country in which the transaction occurs. The equivalent amount in Indian Rupees, adjusted according to current foreign exchange rates and any applicable markups, will be displayed in real-time. Transaction histories will include a unique identifier for UPI international payments, detailing each transaction's payment information. By using this service, you agree to any processing fees charged by your bank for UPI international transactions. Additionally, you acknowledge and accept that fluctuations in exchange rates may result in variable charges at the completion of the transaction, as compared to the charges shown at the start.

You acknowledge and consent that Paytm will allocate a UPI Number to your Paytm account for the purpose of utilizing Paytm Services in connection with UPI transactions via your UPI Number. Additionally, you grant explicit permission for Paytm to integrate you into the centralized mapper managed by NPCI (i.e., the Numeric UPI ID Mapper) along with any other databases as may be stipulated and communicated by NPCI periodically. This permission, aligned with NPCI directives, includes sharing your UPI details with NPCI and linking a default bank account/VPA to your 'UPI Number,' thereby enabling you to accept payments. By default, your 10-digit 'UPI Number' will be your Mobile Number. You can also set 8-9 digits UPI Number for receiving money via UPI from any UPI app and by consenting to the integration of your UPI Number into NPCI's centralized mapper(s), you will gain the ability to send and/or receive payments through the Paytm App using your 'UPI Number'. This integration process adheres to the guidelines and directives set forth by NPCI. You comprehend and agree that Paytm is authorized to follow NPCI's directives, which includes (but is not limited to) divulging your UPI details to NPCI and linking your primary bank account or UPI ID (virtual payment address) with your 'UPI Number'. Once integrated into the centralized mapper(s), you will be equipped to make and receive payments using your UPI Number. Paytm will offer you the option to de-link the default UPI number mapping processed in the Paytm mobile application. Additionally, you agree to receive funds from other users registered on Paytm, with the assurance that Paytm will process such transactions to your linked default bank account without consulting the NPCI Mapper. Further, you agree that, upon binding your device and migrating from the @paytm handle to another PSP handle, a new UPI ID will be updated in your mapper.

i. You may choose to register on UPI using Aadhaar with OTP only if You have registered on Paytm app using Aadhaar registered mobile number and same mobile number is registered with bank.
ii. Your bank shall verify Aadhaar holder's mobile number, in addition to OTP authentication. In case of authentication failure appropriate error shall be displayed to Aadhaar holder.

Paytm may enable the "UPI Circle" or "Pocket Money" feature, which allows a "primary user" (defined below) to authorise another individual ("Secondary User", defined below) to initiate or perform UPI transactions on their behalf, subject to applicable guidelines.

The linkage between the Primary User and Secondary User can be either on a Full Delegation (defined below) or Partial Delegation (defined below) as made available on the Paytm App.

The following words shall have the meanings as set below unless the context indicates otherwise.

• "Primary User" means an individual using the Paytm App for availing UPI based services/facilities who delegates authority to a Secondary User to make UPI payments using the Primary User's bank account through the UPI Circle feature available on the Paytm App.
• "Secondary User" means an individual who is either authorised by the Primary User or by a primary user using another UPI app to make UPI Circle transactions from the bank account of such Primary User
• "Full Delegation" means the Secondary User may initiate and complete transactions within limits set by the Primary User
• "Partial Delegation" means the Secondary User may initiate payment requests, which must be authorised by the Primary User

Terms of Use

• Linking of a Secondary User shall be initiated only by the Primary User and shall require explicit consent from both users. Such linking shall be subject to authentication requirements, including two-factor authentication, and may expire if not completed within prescribed timelines.
• Transactions under UPI Circle shall be subject to limits prescribed by NPCI, RBI, and/or PSP Banks, including transaction limits, monthly limits, cooling periods, and other risk controls as may be applicable from time to time.
• The Primary User shall be responsible for transactions undertaken by the Secondary User under such delegation. Users shall ensure correctness of details provided and must promptly report any unauthorised activity.
• Users may modify, revoke, or delink such delegation at any time through the Paytm App. All transactions shall be recorded and visible in transaction history. Paytm reserves the right to suspend or restrict access in case of suspicious activity or regulatory requirements.