When you use Paytm on other apps, websites, or at stores, Paytm acts as a payment facilitator or payment gateway. Paytm provides secure technology for payment, but is not the seller or service provider itself.

Paytm's Responsibilities

• Secure Payment Processing: Ensuring the user's payment (via UPI, Card, Net Banking) is securely transferred and processed.

• Transaction Record: Providing a record of the payment within the user's Paytm app "Passbook."

• Payment-Specific Support: Assisting with issues specifically related to payment failures or money being debited but not reaching the merchant.

Seller/Merchant's Responsibilities (NOT Paytm's)

• Product/Service: The quality, accuracy, and delivery of goods or services.

• Order Fulfillment: Aspects such as order placement, processing, and shipping.

• Cancellations & Refunds: Handling returns, cancellations, or refunds (unless the refund is due to a payment processing failure).

• Merchant Policies: The seller's specific return, refund, or service terms and conditions.

Key Action: For any issues concerning the order, product, service, or delivery, the user must contact the seller, app, website, or store directly. Paytm's customer support handles payment processing issues only.