How will the tickets be delivered to me?
Currently, we offer you the facility of e-tickets, which will be available in the "My Order" section on Paytm App. You can login at any time and print your copy, even if you lose one and need another.
Alternatively on the trains home screen you can see locate your trip under "My Trips" and click on "Download/Cancel Ticket" link which would take you to the booking summary page from where you can cancel ticket.How many days before a travel date can I book a ticket?
Online booking is possible up to 120 days before your planned date of travel. However, on the day booking opens (120 days before scheduled travel), you will not be able to book tickets between 8 to 8:30 AM on Paytm. For some special trains this period may be a little less.How long before the departure of a train can I make an online booking?
Online booking is possible till the final chart for the train is prepared, this is normally 4 hours before the train's scheduled departure. However, sometimes railways do prepare the chart a night before the train's departure, especially in the case of early morning trains.Why can't I book or cancel tickets between 11:45pm to 12:20am?
The railway reservation system opens between 12:20 am every morning, and the facility is available till 11:45 PM every night. The system is shut down between 11:45 PM to 12:20am every day, which is why online booking or cancellation is not possible.What is the maximum group size for which I can book tickets?
Online booking is possible for a maximum of six passengers under a single booking. For Tatkal booking you can book for a maximum of four passengers. This number includes any children or senior citizens who are traveling together. Additionally, two children below 5 years are allowed but not ticketed. You need to specify the details for these travellers as well (though they wouldn't be included in ticket details).I am traveling with a group of 8 other people. How can I make a group booking?
Currently, online reservation is possible for a maximum of 6 passengers at a time. However, if you are traveling with a larger group (of say 7 or more), you can divide the group and make multiple bookings.What are the different ticket types that I can book online?
Paytm offers you the facility to book confirmed as well as RAC and waitlisted tickets online. You can also book tickets under the tatkal quota.The site is showing that seats are available of the train I want to book, but my booking failed. Why?
Sometimes bookings fail because:
- The waitlist quota has been filed and no more seats are available.
- There is a problem with the railway reservation system.
In either case, you can just re-try for the same train or book on another one.I was not able to make a successful booking. Can Paytm Customer Service help?
If you are not able to search for trains or see availability, this is more likely a problem with IRCTC systems and it is advised to try again after sometime. However, our Call center team is available 24*7 to help you out if you are facing any of the following issues
I faced issues while entering password on IRCTC page after payment. Now how do I know if my ticket is booked or not?
- Not able to book the tickets for the particular train.
- Unable to find the particular train.
- Failed to get the confirmation message.
- Booking failed payment is processed.
- Any query related to the booking.
- Any query related to the payments and refunds.
Sometimes there might be issues on IRCTC page because of which booking may not be complete. In such cases, if the booking is not complete at IRCTC, you will receive a notification within 15 mins informing you about the booking failure and refund. In this case, full amount would be refunded.I was able to make a confirmed booking, but I have not been allotted a berth or coach. Why is that?
As you have a confirmed ticket, you don't need to worry if your ticket doesn't have a seat number. Sometimes, especially in the case of AC First or Executive Class booking, railways do not assign a seat till the final chart is prepared. At that time, you will find out your seat and coach number through the chart.Do I need a proof of identity while making a booking?
You do not need to enter any ID proof details while making a booking. However, you must carry a photo identity proof with you when you travel.What kind of photo identity proof will I have to carry?
While traveling on an e-ticket, you can show any of the following as a photo identify proof:
- Aadhar Card
- Driving license
- PAN card
- Voter's ID card
- Photo ID card issued by central or state government to their employees
- Student ID card
- Nationalized Bank Passbook
- Credit Cards issued by Banks
Please note, that for all passengers traveling together on a single e-ticket booking, the lead passenger must carry a photo identity proof.Can I book tickets for my friends or family?
Yes, just like flights, you can book tickets for friends and family. Just remember, that while traveling the passenger must carry a valid photo identity proof.Railways offer auto-upgradation. Is that available on Paytm?
While railways offer the facility of auto-upgrade, this is currently unavailable on Paytm.I have a waitlisted ticket. Can I check my ticket status on Paytm?
You will be able to check the status of your waitlisted tickets by logging in to your My Order account. Just click on the booking details of a ticket and the current status will be displayed.Can I book tickets under a special quota through Paytm?
Online booking for special quota, such as for foreign tourists' quota is not applicable. You can apply for ladies quota but cannot inquire availability.