Q. Why book train tickets online with Paytm?
Ans: Apart from being one of the most reliable railway reservation platforms, there are some exclusive features that make Paytm a favourite trains ticket booking platform among the users. They include:
Different modes of payments: Paytm accepts Credit Cards, Debit Cards, EMI options, Net Banking, ATM Card, Paytm Wallet as well as other UPI payment options for online railway ticket booking.
Railway Reservation from Alternative Station: With our latest “Alternative Station Feature”, you can now book tickets from the nearest railway station when the tickets are not available from your desired train stations. Yes, this increases the chances of getting your train tickets confirmed! Use Paytm App and stop worrying about the confirmation of your waitlisted tickets.
PNR Confirmation Prediction Feature: Worried about having your waitlisted tickets confirmed? You can now book your tickets based on the chances of ticket confirmation. With our new “PNR Confirmation Prediction” feature, we show you the probability of having your tickets confirmed, based on which you can make easier decisions on train ticket bookings.
Check PNR Status: You can check your train tickets PNR status on Paytm using the website or mobile app.
Live Train Tracking: Paytm assures a seamless mobile train ticket booking experience on the web as well as the app. You can also spot your train on your fingertips.
Quick Book Feature: Travel frequently by the same train? Paytm makes your railway reservations and train ticket bookings easier and faster with the new QuickBook Feature. Using this feature on the Paytm App, you can now ‘favourite’ your selected route once the ticket booking is done, so that the next time you can pick the route from the quick-book-suggested option and book your tickets faster and hassle-free!
24/7 Customer Support: You no longer have to wait to have your queries dealt with. Our brilliant team of customer support is available 24/7 for your assistance. You can reach out to us on our customer care helpline number 0120 4880880 and get assisted by us any time.
Q. How can I book my train tickets on Paytm?
Ans: You can log in to Paytm using your Paytm account credentials, and search for the trains for your journey. Once the list of trains appears, click on the preferred train and check the seat availability for the proposed date(s). After this, you can proceed to make a booking by entering your IRCTC credentials or creating an IRCTC account if you don’t have one. You can now make the booking as per the instructions on the website using multiple payment options
Q. What is the maximum number of people I can book in a single train ticket booking?
Ans: You can book a maximum of 6 passengers on a single train ticket booking. For tatkal tickets, the maximum number is 4 persons per booking. Two children below 5 years are allowed per booking, but not ticketed. The details of these travellers are also to be specified while booking, though they are not mentioned in the tickets. You can choose a berth preference for each passenger. You also choose the option to book the ticket when all berths are confirmed or all berths are in the same coach or if only one or two lower berths are provided.
Q. How can I cancel my train ticket?
Ans: It is easy to cancel your train ticket on Paytm app and website. You just have to log in to your Paytm account. Locate your booking at My Orders section. In my orders select the Travel tab to see your ticket details easily. Select the order of your booked ticket. You can now select the passenger name whose ticket is to be cancelled, and then click on ‘Cancel’. The cancellation will be confirmed online and the refund amount would be refunded to your source account.
Q. Is there any concession for booking train tickets for senior citizens?
Ans: Yes, As per the rules set by the Indian Railways, male senior citizens of minimum 60 years and female senior citizens of minimum 58 years are granted Senior Citizen concession in the fares of all classes of Mail / Express / Rajdhani / Shatabdi / Jan-Shatabdi / Duronto group of trains. The element of concession is 40% for men and 50% for women. No concessional tickets are allowed for Garib Rath, Gatimaan, Vande Bharat, Suvidha and Humsafar Train / Quota / Class.
Q. Are children charged for train tickets?
Ans: Children below 5 years are not charged for IRCTC train tickets. Children between 5 years and 12 years need to compulsorily obtain a train ticket with a 50% discount to get a seat, but without berth. If you need a berth for your child (who is between 5 years and 12 years), you need to pay the full amount.
Q. What documents are required for online railway reservation?
Ans: While booking your train tickets online, you don't require any documents but during the train journey, the traveller needs to carry a valid ID proof document such as Pan Card, Aadhar Card, Voter ID, Driving Licence etc.
Q. How does the PNR Confirmation Prediction feature work?
Ans: When you search for train tickets for a particular route, travel date and class, a list of trains appear with the confirmation probability percentage mentioned against each train. The higher the percentage, the higher are the chances of getting your tickets confirmed.
Q. Can I cancel my train ticket after the train departure?
Ans: No, the IRCTC e-tickets cannot be cancelled after the departure of the train. However, you can file the TDR request online, and track your request.
Q. How can I file TDR if I booked my train tickets using Paytm?
Ans: To file TDR, you can send an email to email@example.com with complete ticket details like the PNR number, passengers names and the train number.
Q. Can I get a ticket refund if I miss my train?
Ans: In case you miss my train, you can file a TDR request by sending an email to firstname.lastname@example.org. The email is to be sent with all the ticket details including the PNR number, Train number and the name of the passenger
Q. What other railway services do Paytm offer apart from train ticket booking?
Ans: Apart from IRCTC train ticket booking services, Paytm offers several other services in partnership with the Indian Railways Reservation System. You can check the live PNR status of your train booking, check the live running status of a train, and also use our PNR Prediction feature to ensure that the chances of your ticket confirmation are high.
For more FAQs regarding train ticket bookings on Paytm, visit - https://paytm.com/care/Train-FAQs/