Why do I need KYC?

What if I don’t do KYC?

Your existing balance can be used like before. However, you will have to provide one government issued ID like Aadhaar, Voter Card, Driving License or Passport and you can continue adding more money to wallet. After that, you would also be able to receive cashbacks. Submit your government issued ID here http://m.p-y.tm/minkyc. However, only KYC users will be able to transfer money to each other using Paytm and send money from their Paytm Wallets to their bank accounts.

What happens when I hit my wallet limits of Rs.10,000 and I have not done my KYC?

You will not be able to add money to your Paytm Wallet or receive any cashback within that month. If your cashback amount is higher than Rs.10,000, you will be prompted to get your KYC done to receive that money in your Paytm balance.

I have not done my full KYC. Can I still receive money from other Paytm user?

You can continue to receive money from other Paytm users if you have given any document ID at the time of sign up or here http://m.p-y.tm/minkyc. Note that sender needs to mandatorily complete KYC before sending you any money

I have money in my Paytm balance and I have not completed my KYC. Will I be able to use this money?

Any money in your Paytm balance belongs to you and you will be able to use this for all kinds of payments except sending money to others or sending it to your Bank account.

Can I still make payments at any shop without KYC?

From your existing balance and through UPI, you will be able to make payments at any shop even if you are not a Paytm KYC user. However, to add more money, you need to provide us any one document ID here: http://m.p-y.tm/minkyc

Can I still use Paytm at Uber, Zomato, Swiggy and all other apps where I have linked my Paytm without getting KYC done?

You would be able to use your existing balance for all online payments. To add more money, submit your government issued ID here: http://m.p-y.tm/minkyc

Will I get cashback if I have not done my KYC?

You will have to provide one government issued ID like Aadhaar, Voter Card, Driving License or Passport and you can continue getting the cashback. Submit your government issued ID here http://m.p-y.tm/minkyc

How can I add money to Paytm wallet?

You can continue to use all payment options to add money including Credit Cards, Debit Cards, Net Banking & UPI. There are no charges whatsoever when you add money to your Paytm Wallet. Please complete your KYC or submit your government issued ID here http://m.p-y.tm/minkyc to continue adding money to wallet

I don’t want to do KYC, I want my balance back

As per RBI guidelines (Refer link:https://rbi.org.in/scripts/BS_ViewMasDirections.aspx?id=11142 section 9.1 (i) point (g)), We can’t allow transfer of money to bank account for a wallet that is not KYCed.