About KYC

Why do you need Aadhaar for Paytm wallet if Supreme Court has extended indefinitely linking of Aadhaar for Bank account?

Aadhaar is one of the means of proving your identity for increasing wallet limit. You can also KYC at Paytm using Passport, Voter Id, Driving license or NREGA card

Why do you ask for only Aadhaar for KYC?

Aadhaar is not the only document using which KYC can be done. However we prefer Aadhaar since you can do KYC yourself using it on Paytm app. If you want to do non-Aadhaar KYC, then request for the home visit from Paytm App & inform the Paytm executive to carry out non-Biometric KYC. Non-Biometric KYC process can take up to 4–5 days for approval

What are charges for KYC?

There are no charges for KYC. It is completely FREE

Why do you collect additional details post verifying my Aadhaar?

RBI requires all wallets to be CERSAI complaint (Refer to point 57 in RBI directive). Therefore we are required to capture additional details needed which are not available in your Aadhaar data shared by UIDAI

Why KYC itself is a in person process. Why can’t I do it on Paytm app?

KYC requires Address proof of customer. You can do this verification using Aadhaar on Paytm app. However if no mobile is linked to your Aadhaar a Paytm agent will need to do in-person verification of your Aadhaar or any other Govt id to do with KYC.

What are the documents needed to complete my KYC?

In order to complete your KYC, we need to verify your Aadhaar details. Alternatively, you can also submit other Govt approved ID proof like Voter ID Card, NREGA Card, Passport and Driver’s License

How much time will it take to complete my KYC?

You can get your KYC done instantly using your Aadhaar details in Paytm App. Alternatively, you can also go to a nearby center and get your verification done. For those scheduling a home appointment , it may take up to 7 working days to schedule a visit and complete your KYC.

Why does Paytm agent take picture of me and my ID as part of KYC?

KYC requires verification of identity of customer and also proof that individual whose identify was verified was also present. The only case when this requirement can be skipped is when doing verification with Aadhaar OTP.