Frequently Asked Questions
  • Paytm HDFC Bank Business Credit Card (Annual Fee Rs. 500)
    • What is Paytm HDFC Bank Business Credit Card?
      Paytm HDFC Bank Business Credit Card is a credit card exclusive for Paytm customers. Paytm customers can get this card by applying for the card on Paytm app. Paytm is offering this card in partnership with HDFC Bank.
    • How do I generate PIN for my Paytm HDFC Bank Business Credit Card?
      You will need to generate the PIN to activate your card, you can use any of the following ways mentioned below-
      1. By using IVR – Call 1860 266 0333
      2. By using Net Banking
      3. By using Mobile Banking App
      4. By using ATM
    • How do I activate my Paytm HDFC Bank Business Credit Card for online, contactless and/or international transactions?
      Your Paytm HDFC Bank Business Credit Card will be disabled for Online, Contactless and International transactions to protect against fraud. You can enable your card for international, contactless and/or online transactions on HDFC website. For further details on card activation, please visit HDFC bank website or refer to the leaflets in the Welcome kit.
    • Where can I use Paytm HDFC Bank Business Credit Card?
      Paytm HDFC Bank Business Credit Card can be used in both online and offline transactions. Once you generate a PIN, you can use your card to make payments at any merchant establishment that accepts VISA payments. You can also use the Paytm HDFC Bank Business Credit Card for online transactions, international transactions and to add money your Paytm wallet once you have enabled the card on the HDFC Website.
    • What are the benefits of using Paytm HDFC Bank Business Credit Card?
      Paytm HDFC Bank Business Credit Card offers complimentary 1year membership of Paytm First Program. 3% Cashback on Paytm Mall and monthly bill payments & 1% Cashback on all other spends (except EMI spends). The card also offers Cash withdrawals up to Rs. 10,000 without any cash advance fee. Subscription offers on expense management and other business solutions from time to time.
    • What are the Lost Card Liability benefits of using Paytm HDFC Bank Business Credit Card?
      Paytm HDFC Bank Business Credit Card also offers a lost card liability cover of 3 Lakhs, refer claim process for details.
    • What is the interest free period offered on the credit card?
      The consumers get the interest free period up to 50 days for all the purchases done on the HDFC Bank Paytm Credit Card.
    • How do I earn and redeem cashback?
      The customer will earn up to 3% unlimited cashback on all card spends (except EMI spends), which will be automatically credited as a Paytm Gift Voucher to your Paytm wallet. The cashback is not applicable on wallet loads and fuel spends.
    • Are there any milestone or spend related benefits?
      The customer will be eligible for GV worth Rs. 250 upon card activation with 6 transactions in the first 90 days and Rs. 500 worth GV on spends (except EMI spends) of Rs. 1 Lakh in the year. The customer will receive the same benefit within 90 days.
    • How do I get Credit card statement?
      Once the bill is generated, it will be sent to your registered email address. You can also view and download the bill by logging into HDFC bank website online.
    • Is there an annual fee for Paytm HDFC Bank Business Credit Card?
      Annual of fee of Rs.500 + GST will be levied after 90 days of card issuance only if the customer has not activated or used the card with minimum threshold criteria of Rs.30,000 (except EMI spends) Also, Renewal fee is waived off on spends (except EMI spends) of Rs.50,000 in the year.
    • How will I get my Paytm HDFC Bank Business Credit Card monthly statement?
      Paytm HDFC Bank Business Credit Card statement will be sent on a monthly basis to your registered email address by HDFC once the statement is generated.
    • How will I pay the outstanding dues of Paytm HDFC Bank Business Credit Card?
      You can pay the outstanding dues of Paytm HDFC Bank Business Credit Card statement on Paytm itself from the Credit Card Bill Payment section.
    • My Paytm HDFC Bank Business Credit Card is lost/stolen. What should I do?
      If your Paytm HDFC Bank Business Credit Card is stolen or lost, please login to HDFC Bank Online at once and report your lost or stolen card in the service requests section in the menu.
    • What is Paytm First membership and how can it be activated?
      Paytm First is a premium subscription-based rewards & loyalty program for Paytm users. It offers exclusive benefits, over and above the regular offers. A Paytm First member will enjoy a wide range of exclusive benefits from leading partnered brands. Your Paytm First membership would be activated within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance.
    • What if I already have an active Paytm First membership?
      You will get a complimentary 100% discount voucher for Paytm First membership, which can be shared with friends/family. These codes will be shared over SMS/email within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance within one year of card issuance.
    • What is fuel surcharge waiver fees?
      Fuel surcharge waiver fees means that you don't have to pay the surcharge fees when you use the card to pay for petrol/diesel. Fuel surcharge waiver of 1% between Rs. 400 to Rs. 2000 is given to the customer and a maximum of Rs. 250 per statement. There is no such list of petrol pumps - the feature is at all fuel stations across India. T&Cs for the same are mentioned in the MITC.
    • Is the cashback applicable to wallet loads and fuel spends?
      No. The cashback is not applicable on wallet loads and fuel spends.
    • How do I report a transaction dispute incurred using my credit card and what is the time frame?
      Please call our 24 Hours customer care to report the loss of the card and block the same. Please click on the link below: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking Transaction dispute needs to be reported in writing within 60 days from the statement date in which the said transaction appear
    • What documents do I need to submit to the agent for my Paytm HDFC Bank Business Credit Card KYC?
      You are required to show the following documents for your Paytm HDFC Bank Business Credit Card Video KYC
      • ID proof copy
      • Address proof copy ( can be either current address / permanent address )
      • Passport size photograph
      Please note that in case of any discrepancy, you might be asked for additional document. List of valid documents is provided below:
      Certified copy of any Officially Valid Documents (OVD) may be accepted for opening new accounts (as Proof of Identity / Proof of Mailing Address),
      1. Proof of possession1 of Aadhaar / printout of e-Aadhaar (not older than 30 days) / e-KYC (Biometric / OTP based)
      2. Passport [not expired]
      3. Permanent Driving license [not expired]
      4. Election /Voter’s card issued by Election Commission of India
      5. Job card issued by NREGA duly signed by an officer of the State Government
      6. Letter issued by the National Population Register containing details of name & address.
    • What is video KYC?
      Users can do the KYC verification now remotely on a video call, this will be done via specialized banking staff.
    • Can the customer record and upload videos as part of video KYC?
      No. Real time video call should happen in the process of video KYC verification.
    • What are the fees and charges levied on Paytm HDFC Bank Business Credit Card?
    • Value Benefit Chart for Paytm HDFC Bank Business Credit Card:
      Save up to 5% on your Business & Personal spends of Rs. 3,60,000 in a year with HDFC Bank Paytm Bank Business Credit Card
      List Benefits & Offers Spends per year Savings per year Assumptions
      Key Benefits 3% cashback on all purchases in Paytm Mall & monthly bill payments through standing instructions only. 180000 3% Rs. 15000 spends per month (except EMI spends)
      1% cashback on all other spends. 96000 1% Rs. 8000 spends per month (except EMI spends)
      Annual Fee Benefit Annual fee waived off on spends of Rs.50,000 in the year. 1% Rs. 50000 spends per year (except EMI spends)
      Milestone Benefits Rs.250 worth GV upon card activation with 6 transactions in first 90 days. 0.25% Minimum transaction amount is Rs. 100
      Rs.500 worth GV on spends of Rs.1 Lac in a year 0.5% Already Rs. 300000 is spend for core benefits (except EMI spends)
      Paytm first membership 0.5% Get Paytm First Membership for 6 months free worth Rs. 900
      Fuel Benefit 1% Fuel Surcharge Waiver Min. transaction 400 84000 1% Rs. 7000 spends per month
      Total 360000 5%
    • Illustration
      • Cash Withdrawal Fee Reversal:
      • Product Feature: Cash Withdrawal fee reversal for first transaction in a calendar month.
      • As per current SOC: 2.5% of the amount withdrawn or Rs.500 whichever is higher is charged. A flat cashback of Rs.500 on only the first cash withdrawal transaction done by customer would be given in that particular calendar month.
      • Min & Max Cashback: Rs.500
      • Min & Max Transaction Limit: ONE
      • Cashback Offer:
      • 3% cashback on all purchases in Paytm Mall & monthly bill payments through standing instructions only and 1% cashback on all other spends.
      • Scenario: Suppose the merchant is spending Rs. 10000 per month in Paytm Mall and monthly bill payments through standing instructions (except EMI spends) and Rs. 5000 on all other spends (except EMI spends).
        Total Cashback = 3% cashback on Rs. 10000 (i.e. Rs. 300) + 1% cashback on Rs. 5000 (i.e. Rs. 50) = Rs. 350. Hence, the total cashback will be Rs. 350 which gets deposited into the Paytm wallet for that particular billing month.
      • Gift Vouchers:
      • The customer will be eligible for GV worth Rs. 250 upon card activation with 6 transactions in the first 90 days –
        GV Value: Rs. 250
        Minimum Transactions: 6
        Minimum Amount Spending: Rs. 100 (single transaction)
      • Scenario 1: If the merchant does 8 transactions in the first 90 days, they can redeem a gift voucher worth Rs. 250.
        Scenario 2: If the merchant does 5 transactions in the first 90 days, they cannot redeem a gift voucher.


      • The customer will be eligible for GV worth Rs. 500 worth GV on spends of Rs. 1 Lakh (except EMI spends) in the year. –
        GV Value: Rs. 500
        Minimum Transaction Amount: Rs. 1 lakh/year
        Number of Transactions: No capping on number of transactions.
      • Scenario 1: If the merchant spends Rs. 1.2 lakhs/year, they can redeem a gift voucher worth Rs. 500.
        Scenario 2: If the merchant spends Rs. 70,000/year, they cannot redeem a gift voucher.
      • Paytm First Membership:
      • Minimum Amount of Transaction: 1
        Minimum Value of Transaction: Rs. 100
      • Scenario 1: If the transaction amount is greater than 100, Paytm First Membership can be provided to the merchants.
        Scenario 2: If the transaction amount is less than 100, Paytm First Membership cannot be provided to the merchants
  • Paytm HDFC Bank Select Business Credit Card (Annual Fee Rs. 1000)
    • What is Paytm HDFC Bank Select Business Credit Card?
      Paytm HDFC Bank Select Business Credit Card is a credit card exclusive for Paytm customers. Paytm customers can get this card by applying for the card on Paytm app. Paytm is offering this card in partnership with HDFC Bank.
    • How do I generate PIN for my Paytm HDFC Bank Select Business Credit Card?
      You will need to generate the PIN to activate your card, you can use any of the following ways mentioned below-
      1. By using IVR – Call 1860 266 0333
      2. By using Net Banking
      3. By using Mobile Banking App
      4. By using ATM
    • How do I activate my Paytm HDFC Bank Select Business Credit Card for online, contactless and/or international transactions?
      Your Paytm HDFC Bank Select Business Credit Card will be disabled for Online, Contactless and International transactions to protect against fraud. You can enable your card for international, contactless and/or online transactions on our Paytm Mobile App or HDFC website. For further details on card activation, please visit HDFC bank website or refer to the leaflets in the Welcome kit.
    • Where can I use Paytm HDFC Bank Select Business Credit Card?
      The Paytm HDFC Bank Select Business Credit Card can be used in both online and offline transactions. Once you generate a PIN, you can use your card to make payments at any merchant establishment that accepts VISA payments. You can also use the Paytm HDFC Bank Select Business Credit Card for online transactions, international transactions and to add money your Paytm wallet once you have enabled the card on the HDFC Website.
    • What are the benefits of using Paytm HDFC Bank Select Business Credit Card?
      Paytm HDFC Bank Select Business Credit Card offers complimentary 1year membership of Paytm First Program.
      5% Cashback on Paytm Mall, 3% cashback on Paytm Travel & 1% Cashback on all other spends (except EMI spends). The card also offers subscription offers on expense management and other business solutions from time to time.
    • What are the Insurance benefits of using Paytm HDFC Bank Select Business Credit Card?
      Paytm HDFC Bank Select Business Credit Card also offers Insurance benefits –
      Personal Accidental Insurance cover up to 30 Lakhs*
    • What is the interest free period offered on the credit card?
      The consumers get the interest free period up to 50 days for all the purchases done on the HDFC Bank Paytm Credit Card.
    • How do I earn and redeem cashback?
      The customer will earn up to 5% unlimited cashback on all card spends (except EMI spends), which will be automatically credited as a Paytm Gift Voucher to your Paytm wallet. The cashback is not applicable on wallet loads and fuel spends.
    • Are there any milestone or spend related benefits?
      The customer will be eligible for GV worth Rs. 500 upon card activation with 6 transactions in the first 90 days and Rs. 1000 worth GV on spends of Rs. 2 Lakhs in the year (except EMI spends). The customer will receive the same benefit within 90 days.
    • How do I get Credit card statement?
      Once the bill is generated, it will be sent to your registered email address. You can also view and download the bill by logging into HDFC bank website online.
    • Is there an annual fee for Paytm HDFC Bank Select Business Credit Card?
      Annual fee of Rs.1000 + GST will be levied after 90 days of card issuance only if the customer has not activated or used the card with minimum threshold criteria of Rs. 60,000 (except EMI spends).
      Also, Renewal fee is waived off on spends (except EMI spends) of Rs. 100,000 in the year.
    • How will I get my Paytm HDFC Bank Select Business Credit Card monthly statement?
      The Paytm HDFC Bank Select Business Credit Card statement will be sent on a monthly basis to your registered email address by HDFC once the statement is generated.
    • How will I pay my outstanding dues of Paytm HDFC Bank Select Business Credit Card bill?
      You can pay the outstanding dues of Paytm HDFC Bank Select Business Credit Card statement on Paytm itself from the Credit Card Bill Payment section.
    • What is the credit free period offered on my Paytm HDFC Bank Select Business Credit Card?
      The merchants get the credit free period up to 45 days for all the purchases done on your Paytm HDFC Bank Select Business Credit Card
    • My Paytm HDFC Bank Select Business Credit Card is lost/stolen. What should I do?
      If your Paytm HDFC Bank Select Business Credit Card is stolen or lost, please login to HDFC Bank Online at once and report your lost or stolen card in the service requests section in the menu.
    • What is Paytm First membership and how can it be activated?
      Paytm First is a premium subscription-based rewards & loyalty program for Paytm users. It offers exclusive benefits, over and above the regular offers. A Paytm First member will enjoy a wide range of exclusive benefits from leading partnered brands. Your Paytm First membership would be activated within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance.
    • What if I already have an active Paytm First membership?
      You will get a complimentary 100% discount voucher for Paytm First membership, which can be shared with friends/family. These codes will be shared over SMS/email within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance within one year of card issuance.
    • What is fuel surcharge waiver fees?
      Fuel surcharge waiver fees means that you don't have to pay the surcharge fees when you use the card to pay for petrol/diesel. Fuel surcharge waiver of 1% between Rs. 400 to Rs. 2000 is given to the customer and a maximum of Rs. 250 per statement.
      There is no such list of petrol pumps - the feature is at all fuel stations across India. T&Cs for the same are mentioned in the MITC.
    • Is the cashback applicable to wallet loads and fuel spends?
      No. The cashback is not applicable on wallet loads and fuel spends and it is directly passed as Paytm gift vouchers or wallet balance.
    • How do I report a transaction dispute incurred using my Paytm HDFC Bank Select Business Credit Card and what is the time frame?
      Please call our 24 Hours customer care to report the loss of the card and block the same. Please click on the link below: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking Transaction dispute needs to be reported in writing within 60 days from the statement date in which the said transaction appear.
    • Is there a lounge access benefit for Paytm HDFC Bank Select Business Credit Card?
      Paytm HDFC Bank Select Business Credit Card offers 12 domestic lounge visits in a year. The updated lounge list can be viewed at:
      List of Airport Lounges as shared by VISA. File attached separately.
    • What is Airport Lounge Access Feature on the Paytm HDFC Bank Select Business Credit Card?
      To make your travel more comfortable, select HDFC Bank Paytm Merchant credit cards offer complimentary access to airport lounges within and outside India. You can relax in the comforts of the lounge while you wait for your flight. Depending on the credit card variant that you hold, you can avail this benefit and travel in luxury and style. HDFC Bank Paytm Merchant Credit Card cardholders can avail up to 12 lounge access within India in a calendar year using Visa /Mastercard credit card.
    • What happens if you have exceeded your complimentary lounge visits on your HDFC Bank Paytm Credit Card?
      All the visits exceeding the complimentary quota will be allowed at the discretion of lounge and will also be chargeable by the lounge
    • What documents do I need to submit to the agent for my Paytm HDFC Bank Select Business Credit Card KYC?
      You are required to show the following documents for your Paytm HDFC Bank Select Business Credit Card Video KYC
      • ID proof copy
      • Address proof copy (can be either current address/permanent address)
      • Passport size photograph
      Please note that in case of any discrepancy, you might be asked for additional document. List of valid documents is provided below:
      Certified copy of any Officially Valid Documents (OVD) may be accepted for opening new accounts (as Proof of Identity / Proof of Mailing Address),
      1. Proof of possession1 of Aadhaar / printout of e-Aadhaar (not older than 30 days) / e-KYC (Biometric / OTP based)
      2. Passport [not expired]
      3. Permanent Driving license [not expired]
      4. Election /Voter’s card issued by Election Commission of India
      5. Job card issued by NREGA duly signed by an officer of the State Government
      6. Letter issued by the National Population Register containing details of name & address
    • What is video KYC?
      Users can do the KYC verification now remotely on a video call, this will be done via specialized banking staff
    • Can the customer record and upload videos as part of video KYC?
      No. Real time video call should happen in the process of video KYC verification.
    • What are the fees and charges levied on Paytm HDFC Bank Select Business Credit Card?
    • Value Benefit Chart for Paytm HDFC Bank Select Business Credit Card:
      Save up to 10% on your Business & Personal spends of Rs. 8,00,000 in a year with Paytm HDFC Bank Select Business Credit Card
      List Benefits & Offers Spends per year Savings per year Assumptions
      Key Benefits 5% cashback on all purchases in Paytm Mall 240000 5% Rs. 20000 spends per month (except EMI spends)
      3% cashback on all purchases in Travel & monthly bill payments through standing instructions 240000 3% Rs. 20000 spends per month (except EMI spends)
      1% cashback on all other spends. 180000 1% Rs. 15000 spends per month (except EMI spends)
      Travel/lounge Benefits Complimentary 12 Lounge Access per year 4.5% Rs. 3000 per lounge visit
      Annual Fee Benefit Annual fee waived off on spends of Rs. 1 lac in the year. 1% Rs. 100000 spends per year (except EMI spends)
      Milestone Benefits Rs.500 worth GV upon card activation with 6 transactions in first 90 days. 0.25% Minimum transaction amount is Rs. 100
      Rs 1000 worth GV on spends of Rs. 2 Lac in a year 0.5% Already Rs. 300000 is spend for core benefits
      Paytm first membership 0.5% Get Paytm First Membership for 6 months free worth Rs. 900
      Fuel Benefit 1% Fuel Surcharge Waiver Min. transaction 400 144000 1% Rs. 12000 spends per month
      Total 800000 10%
    • Illustration
      • Cashback Offer:
      • 5% cashback on all purchases in Paytm Mall, 3% cashback on all purchases in Travel & monthly bill payments and 1% cashback on all other spends (except EMI spends)
      • Scenario: Suppose the merchant is spending Rs. 25000 per month in Paytm Mall, Rs. 15000 on all purchases in travel & monthly bill payments and Rs. 5000 on all other spends (except EMI spends)
        Total Cashback = 5% cashback on Rs. 25000 (i.e. Rs. 1250) + 3% cashback on Rs. 15000 (i.e. Rs. 450) + 1% cashback on Rs. 5000 = Rs. 50. Hence, the total cashback will be Rs. 1750 which gets deposited into the Paytm wallet for that particular billing month.
      • Gift Vouchers:
      • The customer will be eligible for GV worth Rs. 500 upon card activation with 6 transactions in the first 90 days –
        GV Value: Rs. 500
        Minimum Transactions: 6
        Minimum Amount Spending: Rs. 100 (single transaction)
      • Scenario 1: If the merchant does 8 transactions in the first 90 days, they can redeem a gift voucher worth Rs. 500.
        Scenario 2: If the merchant does 5 transactions in the first 90 days, they cannot redeem a gift voucher.


      • The customer will be eligible for GV worth Rs. 1000 on spends of Rs. 2 Lakh in the year (except EMI spends) –
        GV Value: Rs. 1000
        Minimum Transaction Amount: Rs. 2 lakh/year
        Number of Transactions: No capping on number of transactions.
      • Scenario 1: If the merchant spends Rs. 2.8 lakhs/year, they can redeem a gift voucher worth Rs. 1000.
        Scenario 2: If the merchant spends Rs. 1.5 lakh/year, they cannot redeem a gift voucher.
      • Paytm First Membership:
      • Minimum Amount of Transaction: 1
        Minimum Value of Transaction: Rs. 100
      • Scenario 1: If the transaction amount is greater than 100, Paytm First Membership can be provided to the merchants.
        Scenario 2: If the transaction amount is less than 100, Paytm First Membership cannot be provided to the merchants.
  • Paytm HDFC Bank Credit Card (Monthly fee Rs. 49)
    • What is Paytm HDFC Bank Credit Card?
      Paytm HDFC Bank Credit Card is a credit card exclusive for Paytm customers. Paytm customers can get this card by applying for the card on Paytm app. Paytm is offering this card in partnership with HDFC Bank.
    • How do I generate PIN for my Paytm HDFC Bank Credit Card?
      You will need to generate the PIN to activate your card, you can use any of the following ways mentioned below-
      1. By using IVR – Call 1860 266 0333
      2. By using Net Banking
      3. By using Mobile Banking App
      4. By using ATM
    • How do I activate my Paytm HDFC Bank Credit Card for online, contactless and/or international transactions?
      Your Paytm HDFC Bank Credit Card will be disabled for Online, Contactless and International transactions to protect against fraud. You can enable your card for international, contactless and/or online transactions on our Paytm Mobile App or HDFC website.
      For further details on card activation, please visit HDFC bank website or refer to the leaflets in the Welcome kit.
    • Where can I use Paytm HDFC Bank Credit Card?
      The Paytm HDFC Bank Credit Card can be used in both online and offline transactions. Once you generate a PIN, you can use your card to make payments at any merchant establishment that accepts VISA payments. You can also use the Paytm HDFC Bank Credit Card for online transactions, international transactions and to add money your Paytm wallet once you have enabled the card on the HDFC Website.
    • What are the benefits of using Paytm HDFC Bank Credit Card?
      Paytm HDFC Bank Credit Card offers complimentary 1year membership of Paytm First Program.
      3% Cashback on Paytm Mall, Movies & Travel, 2% Cashback on all other Paytm spends & 1% Cashback on all other spends (except EMI spends). Paytm HDFC Bank Credit Card also offers a lost card liability cover of 3Lakhs, refer claim process for details.
    • What is the interest free period offered on the credit card?
      The consumers get the interest free period up to 50 days for all the purchases done on the Paytm HDFC Bank Credit Card.
    • How do I earn and redeem cashback?
      The customer will earn up to 3% unlimited cashback on all card spends (except EMI spends), which will be automatically credited as a Paytm Gift Voucher to your Paytm wallet. The cashback is not applicable on wallet loads and fuel spends.
    • Are there any milestone or spend related benefits?
      Customers can earn up to Rs. 1200 cashback annually i.e. 1% cashback upon spending INR 10,000 (except EMI spends) every month capped at INR 100 per month.
    • How do I get Credit card statement?
      Once the bill is generated, it will be sent to your registered email address. You can also view and download the bill by logging into HDFC bank website online.
    • Is there an annual fee for Paytm HDFC Bank Credit Card?
      A monthly fee of Rs.49 + GST is applicable which will be waived off on spends of Rs. 5,000 in a month (except EMI spends)
    • How will I get my Paytm HDFC Bank Credit Card monthly statement?
      The Paytm HDFC Bank Credit Card bill will be sent on a monthly basis to your registered email address by HDFC once the bill is generated.
    • How will I pay my Paytm HDFC Bank Credit Card outstanding statement?
      You can pay the Paytm HDFC Bank Credit Card statement on Paytm itself from the Credit Card Bill Payment section.
    • My HDFC Bank Paytm Business Credit Card is lost/stolen. What should I do?
      If your HDFC Bank Paytm Business Credit Card is stolen or lost, please login to HDFC Bank Online at once and report your lost or stolen card in the service requests section in the menu.
    • What is Paytm First membership and how can it be activated?
      Paytm First is a premium subscription-based rewards & loyalty program for Paytm users. It offers exclusive benefits, over and above the regular offers. A Paytm First member will enjoy a wide range of exclusive benefits from leading partnered brands. Your Paytm First membership would be activated within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance.
    • What if I already have an active Paytm First membership?
      You will get a complimentary 100% discount voucher for Paytm First membership, which can be shared with friends/family. These codes will be shared over SMS/email within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance within one year of card issuance.
    • What is fuel surcharge waiver fees?
      Fuel surcharge waiver fees means that you don't have to pay the surcharge fees when you use the card to pay for petrol/diesel. Fuel surcharge waiver of 1% between Rs. 400 to Rs. 2000 is given to the customer and a maximum of Rs. 250 per statement.
      There is no such list of petrol pumps - the feature is at all fuel stations across India. T&Cs for the same are mentioned in the MITC.
    • Is the cashback applicable to wallet loads and fuel spends?
      No. The cashback is not applicable on wallet loads and fuel spends.
    • How do I report a transaction dispute incurred using my credit card and what is the time frame?
      Please call our 24 Hours customer care to report the loss of the card and block the same. Please click on the link below: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking Transaction dispute needs to be reported in writing within 60 days from the statement date in which the said transaction appears.
    • What documents do I need to submit to the agent for my Paytm HDFC Bank Credit Card KYC?
      You are required to show the following documents for your Paytm HDFC Bank Credit Card Video KYC
      • ID proof copy
      • Address proof copy (can be either current address/permanent address)
      • Passport size photograph
      Please note that in case of any discrepancy, you might be asked for additional document. List of valid documents is provided below:
      Certified copy of any Officially Valid Documents (OVD) may be accepted for opening new accounts (as Proof of Identity / Proof of Mailing Address),
      1. Proof of possession1 of Aadhaar / printout of e-Aadhaar (not older than 30 days) / e-KYC (Biometric / OTP based)
      2. Passport [not expired]
      3. Permanent Driving license [not expired]
      4. Election /Voter’s card issued by Election Commission of India
      5. Job card issued by NREGA duly signed by an officer of the State Government
      6. Letter issued by the National Population Register containing details of name & address.
    • What is video KYC?
      Users can do the KYC verification now remotely on a video call, this will be done via specialized banking staff
    • Can the customer record and upload videos as part of video KYC?
      No. Real time video call should happen in the process of video KYC verification.
    • What are the fees and charges levied on HDFC Bank Paytm Business Credit Card?
    • Value Benefit Chart for Paytm HDFC Bank Select Business Credit Card:
      Save up to 5% on your Business & Personal spends of Rs. 5,00,000 in a year with Paytm HDFC Bank Credit Card
      List Benefits & Offers Spends per year Savings per year Assumptions
      Key Benefit 1 Get 3% cashback on all purchases on Paytm [Mall + Movies + Mini App] 180000 3% Rs. 15000 spends per month (except EMI spends)
      Key Benefit 2 Get 2% cashback on all other Paytm spends. 144000 2% Rs. 12000 spends per month (except EMI spends)
      Key Benefit 3 Get 1% cashback on all other Retail Spends (non-EMI). 96000 1% Rs. 8000 spends per month (except EMI spends)
      Monthly Fee Benefit Monthly Fee waived off on retail spends of INR ,5,000 in a month 1% Rs. 60000 spends per year (except EMI spends)
      Welcome Benefits Up to INR 1200 Cashback Annually – Earn 1% CB upon spending INR 10,000 every month (non-EMI) 10000 per month 1% Rs. 10,000 spends per month (except EMI spends)
      Milestone Benefit Paytm First membership upon 1st Transaction 1% Get Paytm First Membership worth Rs.1800
      Fuel Benefit 1% Fuel Surcharge Waiver Min. transaction 400 72000 1% Rs. 6000 spends per month
      Total 500000 5%
    • Illustration
      • Cashback Offer:
      • 3% cashback on all purchases in Paytm (Mall + Movies + Mini App), 2% cashback on all other Paytm spends and 1% on all other retail spends(except EMI spends)
      • Scenario: Suppose the merchant is spending Rs. 10000 per month in Paytm, Rs. 5000 on all other Paytm spends and Rs. 10000 on all other retail spends.
        Total Cashback = 3% cashback on Rs. 10000 (i.e. Rs. 300) + 2% cashback on Rs. 5000 (i.e. Rs. 100) + 1% cashback on Rs. 10000 (i.e. Rs. 100) = Rs. 500. Hence, the total cashback will be Rs. 500 which gets deposited into the Paytm wallet for that particular billing month.
      • Monthly Fee Waiver Offer:
      • Min & Max Fee Waiver: Rs. 49 + GST (per month)
      • Min & Max Transaction Limit: No Capping
      • Min Amount Transaction/Month: Rs. 5000 (only on retail spends)
      • Scenario 1: If the customer spends Rs. 5000 or more in a billing month on the retail spends, then the monthly fee of Rs. 49 + GST is waived off.
        Scenario 2: If the customer spends less than Rs. 5000 in a billing month on the retail spends, then the monthly fee of Rs. 49 + GST is charged to the customer.
      • Paytm First Membership:
      • Minimum Amount of Transaction: 1
        Minimum Value of Transaction: Rs. 100
      • Scenario 1: If the transaction amount is greater than 100, Paytm First Membership can be provided to the customers.
        Scenario 2: If the transaction amount is less than 100, Paytm First Membership cannot be provided to the customers.
  • Paytm HDFC Bank Select Credit Card (Annual Fee Rs. 1000)
    • What is Paytm HDFC Bank Select Credit Card?
      Paytm HDFC Bank Select Credit Card is a credit card exclusive for Paytm customers. Paytm customers can get this card by applying for the card on Paytm app. Paytm is offering this card in partnership with HDFC Bank.
    • How do I generate PIN for my Paytm HDFC Bank Select Credit Card?
      You will need to generate the PIN to activate your card, you can use any of the following ways mentioned below-
      1. By using IVR – Call 1860 266 0333
      2. By using Net Banking
      3. By using Mobile Banking App
      4. By using ATM
    • How do I activate my Paytm HDFC Bank Select Credit Card for online, contactless and/or international transactions?
      Your Paytm HDFC Bank Select Credit Card will be disabled for Online, Contactless and International transactions to protect against fraud. You can enable your card for international, contactless and/or online transactions on our Paytm Mobile App or HDFC website.
      For further details on card activation, please visit HDFC bank website or refer to the leaflets in the Welcome kit.
    • Where can I use Paytm HDFC Bank Select Credit Card?
      The Paytm HDFC Bank Select Credit Card can be used in both online and offline transactions. Once you generate a PIN, you can use your card to make payments at any merchant establishment that accepts VISA payments. You can also use the Paytm HDFC Bank Select Credit Card for online transactions, international transactions and to add money your Paytm wallet once you have enabled the card on the HDFC Website.
    • What are the benefits of using Paytm HDFC Bank Select Credit Card?
      Paytm HDFC Bank Select Credit Card offers complimentary 1year membership of Paytm First Program.
      5% Cashback on Paytm Mall, Movies & Travel, 2% cashback on all other Paytm spends & 1% Cashback on all other spends (except EMI spends). The card also offers Lost card liability cover of 3 Lakhs - refer claim process for details.
    • What is the interest free period offered on the credit card?
      The consumers get the interest free period up to 50 days for all the purchases done on the Paytm HDFC Bank Select Credit Card.
    • How do I earn and redeem cashback?
      The customer will earn up to 5% unlimited cashback on all card spends (except EMI spends), which will be automatically credited as a Paytm Gift Voucher to your Paytm wallet. The cashback is not applicable on wallet loads and fuel spends.
    • Are there any milestone or spend related benefits?
      The customer will be eligible for GV worth Rs. 500 upon spending Rs. 50,000 per quarter (except EMI spends). The customer will receive the same benefit within 90 days.
    • How do I get Credit card statement?
      Once the bill is generated, it will be sent to your registered email address. You can also view and download the bill by logging into HDFC bank website online.
    • Is there an annual fee for Paytm HDFC Bank Select Credit Card?
      Annual fee of Rs.1000 + GST will be levied within 90 days of card issuance only if the customer has not activated or used the card with minimum threshold criteria of Rs. 50,000 (except EMI spends).
      Also, Renewal fee is waived off on spends of Rs. 150,000 in the year.
    • How will I get my Paytm HDFC Bank Select Credit Card monthly statement?
      The Paytm HDFC Bank Select Credit Card statement will be sent on a monthly basis to your registered email address by HDFC once the statement is generated.
    • How will I pay the outstanding dues of Paytm HDFC Bank Select Credit Card?
      You can pay the outstanding dues of HDFC Bank Paytm Business Credit Card statement on Paytm itself from the Credit Card Bill Payment section.
    • My HDFC Bank Paytm Business Credit Card is lost/stolen. What should I do?
      If your HDFC Bank Paytm Business Credit Card is stolen or lost, please login to HDFC Bank Online at once and report your lost or stolen card in the service requests section in the menu.
    • What is Paytm First membership and how can it be activated?
      Paytm First is a premium subscription-based rewards & loyalty program for Paytm users. It offers exclusive benefits, over and above the regular offers. A Paytm First member will enjoy a wide range of exclusive benefits from leading partnered brands. Your Paytm First membership would be activated within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance.
    • What if I already have an active Paytm First membership?
      You will get a complimentary 100% discount voucher for Paytm First membership, which can be shared with friends/family. These codes will be shared over SMS/email within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance within one year of card issuance.
    • What is fuel surcharge waiver fees?
      Fuel surcharge waiver fees means that you don't have to pay the surcharge fees when you use the card to pay for petrol/diesel. Fuel surcharge waiver of 1% between Rs. 400 to Rs. 2000 is given to the customer and a maximum of Rs. 250 per statement.
      There is no such list of petrol pumps - the feature is at all fuel stations across India. T&Cs for the same are mentioned in the MITC.
    • Is the cashback applicable to wallet loads and fuel spends?
      No. The cashback is not applicable on wallet loads and fuel spends.
    • What is Airport Lounge Access Feature on the Paytm HDFC Bank Select Credit Card?
      To make your travel more comfortable, HDFC Bank Paytm Consumer Premium Affluent credit card offer complimentary access to airport lounges within and outside India. You can relax in the comforts of the lounge while you wait for your flight. Depending on the credit card variant that you hold, you can avail this benefit and travel in luxury and style.
    • Is there a lounge access benefit for Paytm HDFC Bank Select Credit Card?
      Paytm HDFC Bank Select Credit Card offers 8 domestic lounge visits in a year. The updated lounge list can be viewed at:
      List of Airport Lounges as shared by VISA. File attached separately.
    • What is Airport Lounge Access Feature on the Paytm HDFC Bank Select Business Credit Card?
      To make your travel more comfortable, select HDFC Bank Paytm Merchant credit cards offer complimentary access to airport lounges within and outside India. You can relax in the comforts of the lounge while you wait for your flight. Depending on the credit card variant that you hold, you can avail this benefit and travel in luxury and style. HDFC Bank Paytm Merchant Credit Card cardholders can avail up to 12 lounge access within India in a calendar year using Visa /Mastercard credit card.
    • What happens if you have exceeded your complimentary lounge visits on your Paytm HDFC Bank Select Credit Card?
      All the visits exceeding the complimentary quota will be allowed at the discretion of lounge and will also be chargeable by the lounge.
    • How do I report a transaction dispute incurred using my credit card and what is the time frame?
      Please call our 24 Hours customer care to report the loss of the card and block the same. Please click on the link below: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking Transaction dispute needs to be reported in writing within 60 days from the statement date in which the said transaction appears.
    • What documents do I need to submit to the agent for my Paytm HDFC Bank Select Credit Card KYC?
      You are required to show the following documents for your Paytm HDFC Bank Select Credit Card Video KYC
      • ID proof copy
      • Address proof copy (can be either current address/permanent address)
      • Passport size photograph
      Please note that in case of any discrepancy, you might be asked for additional document. List of valid documents is provided below:
      Certified copy of any Officially Valid Documents (OVD) may be accepted for opening new accounts (as Proof of Identity / Proof of Mailing Address),
      1. Proof of possession1 of Aadhaar / printout of e-Aadhaar (not older than 30 days) / e-KYC (Biometric / OTP based)
      2. Passport [not expired]
      3. Permanent Driving license [not expired]
      4. Election /Voter’s card issued by Election Commission of India
      5. Job card issued by NREGA duly signed by an officer of the State Government
      6. Letter issued by the National Population Register containing details of name & address
    • What is video KYC?
      Users can do the KYC verification now remotely on a video call, this will be done via specialized banking staff.
    • Can the customer record and upload videos as part of video KYC?
      No. Real time video call should happen in the process of video KYC verification.
    • What are the fees and charges levied on HDFC Bank Paytm Business Credit Card?
    • Value Benefit Chart for Paytm HDFC Bank Select Credit Card
      Save up to 5% on your Business & Personal spends of Rs. 5,00,000 in a year with Paytm HDFC Bank Credit Card
      List Benefits & Offers Spends per year Savings per year Assumptions
      Key Benefit 1 5% cashback on all purchases in Paytm Mall 240000 5% Rs. 20000 spends per month (except EMI spends)
      Key Benefit 2 3% cashback on all purchases in Travel & monthly bill payments through standing instructions 240000 3% Rs. 20000 spends per month (except EMI spends)
      Key Benefit 3 1% cashback on all other spends. 180000 1% Rs. 15000 spends per month (except EMI spends)
      Travel/lounge Benefits Complimentary 12 Lounge Access per year 4.5% Rs. 3000 per lounge visit
      Annual Fee Benefit Annual fee waived off on spends of Rs. 1 lac in the year. 100000 1% Rs. 100000 spends per year (except EMI spends)
      Milestone Benefit 1 Rs.500 worth GV upon card activation with 6 transactions in first 90 days. 0.25%
      Milestone Benefit 2 Rs 1000 worth GV on spends of Rs. 2 Lac in a year 200000 0.5% Already Rs. 300000 is spend for core benefits (except EMI spends)
      Milestone Benefit 3 Paytm first membership 0.5% Get Paytm First Membership worth Rs.1800
      Fuel Benefit 1% Fuel Surcharge Waiver Min. transaction 400 144000 1% Rs. 12000 spends per month
      Total 800000 10%
    • Illustration
      • Cashback Offer:
      • 5% cashback on all purchases in Paytm (Mall + Movies + Mini App), 2% cashback on all other Paytm spends and 1% on all other retail spends(except EMI spends)
      • Scenario: Suppose the merchant is spending Rs. 20000 per month in Paytm, Rs. 10000 on all other Paytm spends and Rs. 10000 on all other retail spends
        Total Cashback = 5% cashback on Rs. 20000 (i.e. Rs. 1000) + 2% cashback on Rs. 10000 (i.e. Rs. 200) + 1% cashback on Rs. 10000 (i.e. Rs. 100) = Rs. 1300. Hence, the total cashback will be Rs. 1300 which gets deposited into the Paytm wallet for that particular billing month.
      • Gift Vouchers:
      • The customer will be eligible for GV worth Rs. 500 on spends of Rs. 50,000 every calendar quarter (except EMI spends).
        GV Value: Rs. 500
        Minimum Transaction Amount: Rs. 50,000/Quarter
        Minimum Amount Spending: No capping on number of transactions.
      • Scenario 1: If the merchant spends Rs. 60,000/Quarter, then they can redeem a gift voucher worth Rs. 500 in that particular quarter.
        Scenario 2: If the merchant spends Rs. 30,000/Quarter, then they cannot redeem a gift voucher.
      • Gift Vouchers:
      • Min & Max Fee Waiver: Rs. 1000 + GST (yearly)
        Min & Max Transaction Limit: No Capping
        Min Amount Transaction/Month: Rs. 50000 (within first 3 months)
      • Scenario 1: If the customer spends Rs. 50000 or more within first 3 months on retail spends (Non-EMI), then the first year fee of Rs. 1000 + GST is waived off.
        Also, if the customer spends Rs. 1.5 lakhs or more in a year on retail spends (Non-EMI), then the renewal fee is waived off.
        Scenario 2: If the customer spends less than Rs. 50000 within first 3 months on retail spends (Non-EMI), then the first year fee of Rs. 1000 + GST is charged to the customer.
        Also, if the customer spends less than Rs. 1.5 lakhs in a year on retail spends (Non-EMI), then the renewal fee of Rs. 1000 + GST is charged to the customer.
        Scenario 3: If the customer spends Rs. 50000 or more within first 3 months on retail spends (Non-EMI), then the first year fee of Rs. 1000 + GST is waived off.
        Also, if the customer spends less than Rs. 1.5 lakhs in a year on retail spends (Non-EMI), then the renewal fee of Rs. 1000 + GST is charged to the customer.
        Scenario 4: If the customer spends less than Rs. 50000 within first 3 months on retail spends (Non-EMI), then the first year fee of Rs. 1000 + GST is charged to the customer.
        Also, if the customer spends Rs. 1.5 lakhs or more in a year on retail spends (Non-EMI) , then the renewal fee is waived off.
      • Paytm First Membership:
      • Minimum Amount of Transaction: 1
        Minimum Value of Transaction: Rs. 100
      • Scenario 1: If the transaction amount is greater than 100, Paytm First Membership can be provided to the customer.
        Scenario 2: If the transaction amount is less than 100, Paytm First Membership cannot be provided to the customers.
  • Paytm HDFC Bank Mobile Credit Card (Monthly fee Rs. 29)
    • What is Paytm HDFC Bank Mobile Credit Card?
      Paytm HDFC Bank Mobile Credit Card is a credit card exclusive for Paytm customers. Paytm customers can get this card by applying for the card on Paytm app. Paytm is offering this card in partnership with HDFC Bank.
    • How do I generate PIN for my Paytm HDFC Bank Mobile Credit Card?
      You will need to generate the PIN to activate your card, you can use any of the following ways mentioned below -
      1. By using IVR – Call 1860 266 0333
      2. By using Net Banking
      3. By using Mobile Banking App
      4. By using ATM
    • How do I activate my Paytm HDFC Bank Mobile Credit Card for online, contactless and/or international transactions?
      Your Paytm HDFC Bank Mobile Credit Card will be disabled for Online, Contactless and International transactions to protect against fraud. You can enable your card for international, contactless and/or online transactions on our Paytm Mobile App or HDFC website.
      For further details on card activation, please visit HDFC bank website or refer to the leaflets in the Welcome kit.
    • Where can I use Paytm HDFC Bank Mobile Credit Card?
      The Paytm HDFC Bank Mobile Credit Card can be used in both online and offline transactions. Once you generate a PIN, you can use your card to make payments at any merchant establishment that accepts VISA payments. You can also use the Paytm HDFC Bank Mobile Credit Card for online transactions, international transactions and to add money your Paytm wallet once you have enabled the card on the HDFC Website.
    • What are the benefits of using Paytm HDFC Bank Mobile Credit Card?
      Paytm HDFC Bank Mobile Credit Card offers 2% Cashback on Paytm Mall, Movies & Mini App, 1% Cashback on all other Paytm spends & 0.5% Cashback on all other spends (except EMI spends).
    • What are the Lost Card Liability benefits of using HDFC Bank Paytm Business Credit Card?
      HDFC Bank Paytm Business Credit Card also offers a lost card liability cover of 3Lakhs, refer claim process for details.
    • What is the interest free period offered on the credit card?
      The consumers get the interest free period up to 50 days for all the purchases done on the Paytm HDFC Bank Mobile Credit Card.
    • How do I earn and redeem cashback?
      The customer will earn up to 2% unlimited cashback on all card spends (except EMI spends), which will be automatically credited as a Paytm Gift Voucher to your Paytm wallet. The cashback is not applicable on wallet loads and fuel spends.
    • How do I get Credit card statement?
      Once the bill is generated, it will be sent to your registered email address. You can also view and download the bill by logging into HDFC bank website online.
    • Is there an annual fee for Paytm HDFC Bank Mobile Credit Card?
      A monthly fee of Rs.29 + GST is applicable which will be waived off on spends of Rs. 2,500 in a month (except EMI spends).
    • How will I get my Paytm HDFC Bank Mobile Credit Card monthly statement?
      The Paytm HDFC Bank Mobile Credit Card bill will be sent on a monthly basis to your registered email address by HDFC once the statement is generated.
    • How will I pay my Paytm HDFC Bank Mobile Credit Card statement?
      You can pay the Paytm HDFC Bank Mobile Credit Card bill on Paytm itself from the Credit Card Bill Payment section.
    • Is the cashback applicable to wallet loads and fuel spends?
      No. The cashback is not applicable on wallet loads and fuel spends and it is directly passed as Paytm gift vouchers or wallet balance.
    • What is Paytm First membership and how can it be activated?
      Paytm First is a premium subscription-based rewards & loyalty program for Paytm users. It offers exclusive benefits, over and above the regular offers. A Paytm First member will enjoy a wide range of exclusive benefits from leading partnered brands. Your Paytm First membership would be activated within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance.
    • What if I already have an active Paytm First membership?
      You will get a complimentary 100% discount voucher for Paytm First membership, which can be shared with friends/family. These codes will be shared over SMS/email within 15 working days upon minimum one transaction of Rs. 100 within one year of card issuance within one year of card issuance.
    • What is fuel surcharge waiver fees?
      Fuel surcharge waiver fees means that you don't have to pay the surcharge fees when you use the card to pay for petrol/diesel. Fuel surcharge waiver of 1% between Rs. 400 to Rs. 2000 is given to the customer and a maximum of Rs. 250 per statement.
      There is no such list of petrol pumps - the feature is at all fuel stations across India. T&Cs for the same are mentioned in the MITC.
    • Is the cashback applicable to wallet loads and fuel spends?
      No. The cashback is not applicable on wallet loads and fuel spends.
    • How do I report a transaction dispute incurred using my credit card and what is the time frame?
      Please call our 24 Hours customer care to report the loss of the card and block the same. Please click on the link below: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking Transaction dispute needs to be reported in writing within 60 days from the statement date in which the said transaction appears.
    • What documents do I need to submit to the agent for my Paytm HDFC Bank Mobile Credit Card KYC?
      You are required to show the following documents for your Paytm HDFC Bank Mobile Credit Card Video KYC
      • ID proof copy
      • Address proof copy (can be either current address/permanent address)
      • Passport size photograph
      Please note that in case of any discrepancy, you might be asked for additional document. List of valid documents is is provided below:
      Certified copy of any Officially Valid Documents (OVD) may be accepted for opening new accounts (as Proof of Identity / Proof of Mailing Address),
      1. Proof of possession1 of Aadhaar / printout of e-Aadhaar (not older than 30 days) / e-KYC (Biometric / OTP based)
      2. Passport [not expired]
      3. Permanent Driving license [not expired]
      4. Election /Voter’s card issued by Election Commission of India
      5. Job card issued by NREGA duly signed by an officer of the State Government
      6. Letter issued by the National Population Register containing details of name & address
    • What is video KYC?
      Users can do the KYC verification now remotely on a video call, this will be done via specialized banking staff
    • Can the customer record and upload videos as part of video KYC?
      No. Real time video call should happen in the process of video KYC verification.
    • What are the fees and charges levied on HDFC Bank Paytm Business Credit Card?
    • Value Benefit Chart for Paytm HDFC Bank Mobile Credit Card
      Save upto 5% on your Business & Personal spends of Rs. 2,50,000 in a year with Paytm HDFC Bank Mobile Credit Card
      List Benefits & Offers Spends per year Savings per year Assumptions
      Key Benefit 1 Get 2% cashback on all purchases on Paytm [Mall + Movies + Mini App] 84000 2% Rs. 7000 spends per month (except EMI spends)
      Key Benefit 2 Get 1% cashback on all other Paytm spends. 72000 1% Rs. 6000 spends per month (except EMI spends)
      Key Benefit 3 Get 0.5% cashback on all other Retail Spends (non-EMI). 42000 0.5% Rs. 3500 spends per month (except EMI spends)
      Monthly Fee Benefit Monthly Fee waived off on retail spends of INR 2,500 in a month 2500 per moths 2% Rs. 30000 spends per year (except EMI spends)
      Unlock & Upgrade Benefits Unlock Benefits of Mass variant by spending INR 10,000 in 3 consecutive months 10000 per month 1%
      Fuel Benefit 1% Fuel Surcharge Waiver Min. transaction 400 48000 1% Rs. 4000 spends per month
      Total 250000 5%
    • Illustration
      • Cashback Offer:
      • 2% cashback on all purchases in Paytm (Mall + Movies + Mini App), 1% cashback on all other Paytm spends and 0.5% on all other retail spends (except EMI spends)
      • Scenario: Suppose the merchant is spending Rs. 5000 per month in Paytm, Rs. 5000 on all other Paytm spends and Rs. 5000 on all other retail spends.
        Total Cashback = 2% cashback on Rs. 5000 (i.e. Rs. 100) + 1% cashback on Rs. 5000 (i.e. Rs. 50) + 0.5% cashback on Rs. 5000(i.e. Rs. 25) = Rs. 175. Hence, the total cashback will be Rs. 175 which gets deposited into the Paytm wallet for that particular billing month.
      • Unlock Benefits of Mass Variant by spending Rs. 10,000 in 3 consecutive months
      • Product Feature: The customer should spend a minimum amount of Rs. 10,000 per month (except EMI spends) for 3 consecutive months.
      • Scenario 1: If the customer spends Rs. 11000 in first month, Rs 12000 in second month and Rs. 15000 in third month, then they can upgrade the existing digi card to mass variant card and avail the benefits of the mass variant card from the consequent month.
        Scenario 2: If the customer spends Rs. 11000 in first month, Rs 8000 in second month and Rs. 18000 in third month, then they cannot upgrade the existing digi card to mass variant card as they have not met the required criteria for 3 consecutive months.
        Scenario 3: If the customer spends Rs. 8000 in first month, Rs 6000 in second month and Rs. 9500 in third month, then they cannot upgrade the existing digi card to mass variant card as they have not met the required criteria for 3 consecutive months.
      • Monthly Fee Waiver Offer:
      • Min & Max Fee Waiver: Rs. 29 + GST (per month)
        Min & Max Transaction Limit: No Capping
        Min Amount Transaction/Month: Rs. 2500 (only on retail spends & except EMI spends)
      • Scenario 1: If the customer spends Rs. 2500 or more in a billing month on the retail spends, then the monthly fee of Rs. 29 + GST is waived off.
        Scenario 2: If the customer spends less than Rs. 2500 in a billing month on the retail spends, then the monthly fee of Rs. 29 + GST is charged to the customer.s