We at One 97 Communications Limited (hereinafter collectively referred to as “Paytm”, “we”, “us”, “our”) respect the confidentiality and integrity of your Personal Data (Def: “personal data” means any data about an individual who is identifiable by or in relation to such data). At Paytm we are committed to ensure that your Personal Data is processed in a clear and transparent manner, as set out herein.
Paytm strongly recommends that you read this Privacy Statement thoroughly so that you are familiar with its privacy practices involving your Personal Data while using its products or services.
-
WHAT ASPECTS DOES THE PRIVACY STATEMENT COVER?
This Privacy Statement shall apply uniformly to Paytm’s desktop website, mobile WAP site & mobile applications. This Privacy Statement outlines how Paytm collects, uses, shares, retains, transfers, and stores your Personal Data. By using our products or services, you agree to this Privacy Statement and provide your free, specific, informed, unambiguous and unconditional consent to the practices described in this Privacy Statement. Paytm collects your Personal Data only to the extent necessary to process your requirements, in the manner prescribed in this Privacy Statement, and in accordance with the applicable laws. However, in case you choose not to share your Personal Data as required, with us, we may not be able to carry out this further and you may log-off.
"Personal Data" means data relating to you that is directly or indirectly identifiable, having regard to any characteristic, trait, attribute or any other feature of your identity or any combination of such features with any other information. Personal Data does not mean information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force. Personal Data includes sensitive personal data, which relates to password, financial information such as bank account or credit card or debit card or other payment instrument details, physical, physiological and mental health condition, sexual orientation, medical records and history, biometrics or any other data categorized as sensitive under applicable law in India.
“Platform” means Paytm FORCE(FSE Onboarding & Referral App for Candidate Engagement) application, related website etc.
-
Types of Information we collect:
We collect information about candidate accessing, using or registering on the Platform for the purpose of hiring. Such information may be collected at the time of accessing the Platform, registering or creating an account on the App. The information collected without limitation consists:
- Personal details (e.g. name, contact details including residential address, date of birth, documents such as identity card / passport details / Aadhaar details / PAN / Voter ID / driving license, and/or education details) provided by you to us for the hiring purposes.
- Images of documents/ photos required for the hiring purposes. Voice recordings of our conversations for the hiring purposes and/or to address any queries/grievances;
- Employment/business details (e.g. occupation, positions held, employment history, salary, and/or benefits, turnover), as part of the hiring process and our record retention for credit/various product evaluations or required under applicable law including Prevention of Money Laundering (Maintenance of Records) Rules, 2005.
- Specimen signature(s) for processing of your instructions received by us as part of hiring process;
- Opinions provided by you to us by way of feedback or responses to surveys;
- Information obtained from your mobile device by way of using our app like device location, communication information including phone number, SIM Serial Number, contacts and call logs, device information (including storage, model, IMEI, and Network Carrier information), transactional and promotional SMS/app notifications;
- Access to your mobile camera device for the functioning of many in-app functionalities for recording video including, but not limited to interview and/or video KYC process, etc.
- Access to the microphone to record audio for carrying out interview and/or video KYC process and voice typing, etc.
- Access to files from your mobile device such as audio, video files for the functioning of many in-app functionalities including, but not limited to in-app chat;
- Access to WIFI details through SSID information from your device, to notify users about the security of WIFI network;
-
Sharing and Storage of your Personal Data
- Any Personal Data that we have access to shall never be shared without your consent. In various processes/submission of applications, we even seek your explicit consent to use/share your Personal Data.
- In our business and operational processes, we only share the data on a "need-to-know" basis to designated personnel or partners or service providers.
- We may process, store and retain your Personal Data on our servers where the data centers are located, and/or on the servers of third parties having contractual relationships with us. All sensitive personal data is stored in India. We will retain your data for the period that you continue to be our employee/customer and for such period as required to comply with any obligation under any law for the time being in force.
- We will share your data with competent / legal / statutory / regulatory agencies / authorities or partners / service providers acting on our behalf (as the case may be) in the following cases:
- Where it is directed or required by legal / regulatory / statutory / governmental authorities / judiciary under any applicable laws / regulations or judicial pronouncement though a legally obligated request.
-
Usage of Your Personal Data
We use your Personal Data in our business activities for providing our partners’ products/services and to perform, among other actions, the following:
- To facilitate the transactions or report on these transactions;
- To undertake research and analytics for offering or improving our products / services and their security and service quality;
- To check and process your requirements submitted to us for hiring/products / services and / or instructions or requests received from you in respect of this hiring/ products / services;
- To share with you, updates on changes to the status of your hiring/ products / services and their terms and conditions including Platform’s terms and conditions;
- To take up or investigate any complaints / claims / disputes including pursuing any collection related activities;
- To respond to your queries or feedback submitted by you;
- To verify your identity for us to provide hiring/ products / services to you;
- To carry credit checks, screenings or due diligence checks as lawfully required by us;
- To undertake financial / regulatory / management reporting, and create and maintain various risk management models;
- To conduct audits and for record keeping purposes;
- As part of our business and operational processes with designated personnel, partners or service providers including group companies on a, “need-to-know” basis only to perform the various functions such as verification and authentication of the information which is submitted as part of the know your candidate and anti-money laundering obligations, assessment of merchant websites, conducting quality assurance testing, providing technical and customer support, providing specific services in accordance with your instructions, etc.
- To enable us to show you advertisements which are relevant to you and your interests, selective offers and promotions, search results, location-based services;
- To auto-populate such third-party pages basis your click on advertisement instances on our website and your proceeding to such pages;
- To comply with the requirements of applicable laws / regulations and / or court orders / regulatory directives received by us;
- To undertake any measure to provide medical treatment or health services to you during an epidemic, outbreak of disease or any other threat to public health or to ensure your safety, or to provide assistance or services to you during any disaster or any breakdown of public order.
-
Purging of your Personal Data
You can delete your account through Paytm’s mobile application. Once deleted, we cease the external processing of your Personal Data. We retain Personal Data until the purpose for its usage exists, after which the same is erased by us, or until you withdraw your consent, or until you exercise the right to erasure of your Personal Data, whichever occurs earlier. However, we may retain your Personal Data for longer periods in the following circumstances:
- If it is necessary for the specified purpose for which it was collected or for compliance with any applicable law.
- In the event of pendency of any legal or regulatory proceeding.
- For safety, security, and integrity purposes.
- Any other purposes such as any judicial and/or governmental investigations.
- To protect our rights, property, or products/ services.
-
Cookie Policy
Paytm may use cookies and other tracking technology depending on the features offered, to enhance your experience, analyze usage patterns, and personalize content. We do not collect any Personal Data via cookies and other tracking technology, however, if you previously provided Personal Data, cookies may be tied to such data.
-
Links to other websites
Our Platform may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.
-
Reasonable Security Practices and Procedures
- We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorized access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third-party cyber security audit agency from time to time.
- We have provided multiple levels of security to safeguard your app by Login / Logout option, and App Lock feature, that can be enabled by you. We also ensure the device binding so that the same login cannot be used on different device without any additional authentication / OTP. Please do not share your Account’s login, password and OTP details with anybody. If you submit credit or payment card information, we encrypt the information in compliance with Payment Card Industry (PCI) data security standards.
- While we observe reasonable security measures to protect your Personal Information on all our digital platforms, security risks may still arise for reasons outside of our control such as hacking, virus dissemination, force majeure events, breach of firewall etc. Please note that the above-mentioned measures do not guarantee absolute protection to the Personal Information.
-
Contact us
You may contact us on any aspect of this Privacy Statement or for any grievance(s) with respect to your Personal Data, through email at [email protected]
-
Policy Review & Updates
Paytm reserves the right to modify this Privacy Statement periodically to reflect updates to its business processes, current acceptable practices, or legislative or regulatory changes. Please check the “Document Last updated” legend at the top of this page to see when this Privacy Statement was last updated. In case of any significant changes, we will notify you via email or display a notice on our website. You will have the opportunity to review the updated Privacy Statement before deciding to continue using our products or services.
-
Governing Law & Jurisdiction
This policy will be governed by and construed in accordance with the laws of India and subjected to the exclusive jurisdiction of Courts of New Delhi. Further, this Privacy Statement has been made in lines with the compliance requirements under ISO 27001.