You can connect with us via the "Help" section in your personal loan application or passbook. You can also reach out to us via Paytm app's central help & support section -
Help & Support -> Credit Score & Loans -> Personal Loans

Yes, it's simple and application can be completed while sipping Coffee!
1. Start with your KYC and Occupation Details
2. Select Bank Account for Loan Disbursal and EMI Repayment Setup

KYC is completed through the below steps
1. Identifying CKYC ID basis PAN, and then downloading the KYC Data from Central KYC Registry (CKYCR).
2. Via Paperless Offline Aadhaar XML
You may also be asked to take a selfie during the loan application and other digital checks are performed to ascertain the correctness of your identity.
The overall KYC process requires zero documentation and can be finished within few minutes.

Interest rate along with applicable EMIs is shown to you during the loan application before availing the Loan.

Your loan would be transferred to your preferred Bank Account that you select during the loan application. The EMI repayment Enach needs to be set up from the same Bank account and will also be deducted from the same Bank Account once loan is active. In case you are unable to set up the enach from your preferred Bank account due to some issue like internet down time, you may try after some time or choose an alternate bank account

Standard charges that are applicable are as follows
1. Processing Fee + GST
2. Late Payment Fee - Only in cases of delayed EMI payments
3. Bounce Charges - Only in cases of EMI instalment auto-debit bounce from linked Bank Account
Amount received in your bank account is after Processing Fee deduction and GST Invoice for the same will be sent on your preferred e-mail ID.
All the Charges and Fees are shown clearly in the Loan Agreement

We strongly urge customers to avoid missing their instalment payments.
1. Paytm, on behalf of Lender, will remind you through multiple channels to make your instalment payment immediately if you have missed. A legal re-course may also be taken.
2. You will be charged additional interest for Non-payment as per the Loan agreement, which will increase your Loan balance. Till you pay the additional balance, your loan will not be considered closed, and will lower your Credit Score.
3. Paytm may consider to not provide additional loan offers in future.
4. Credit Score such as CIBIL, Experian will also reduce which will create difficulty for banks to give you even Credit Card or 2-Wheeler or House loan to you in future.

Paytm, on behalf of lender, will provide you below documents 24X7 on the registered e-mail ID
1. Welcome Letter (on loan activation)
2. Loan Agreement (on loan activation)
3. EMI Repayment Schedule (on loan activation)
4. Statement of Loan Account
5. GST Invoices for Charges paid
6. No Objection Certificate (on loan closure)

For any queries related to your Personal data, you can write to us at [email protected] with the subject "My Personal Data-Personal Loan" from your Paytm registered email id. Kindly mention your registered phone number and query in the mail body.

If you want to delete your personal data stored with us for the Personal Loan product, kindly follow the below steps:

1. Drop an email to our Customer Success team at [email protected] with the subject "Remove my Personal Data-Personal Loan”.
2. Mention your Paytm Phone number in the mail body. Kindly ensure to send this from your Paytm registered mail id only.
3. If you wish to remove your data from all the loan products, follow the above steps and just change the subject to "Remove my Personal Data-All Loan Products".
4. Our customer success team will get back to you with the next steps and the confirmation of data deletion.

Kindly note that the customers with the closed loan accounts only can avail this option. If your account is active and still want to delete your data, we request you to pay the remaining dues, close the account and then follow the above steps. To foreclose the loan account, go to Personal Loan Passbook page, click Close now and proceed with the payment.

Paytm (One97 Communications Ltd) partners with various lenders to offer loan services to it's customers. The lender that is approving the Personal Loan offer is shown on the Loan Offer screen, Loan Agreement as well as in the Loan documents clearly.
The Credit Information companies such as CIBIL, Experian will also show the Personal Loan with the same lender name.
You would have received the T&C document on your registered email address post activation of your Personal Loan account. The T&C document mentions the contact details of the lender.
Alternatively, you can find the detailed contact information of our registered lenders below.

Name – Clix Capital Services Private Limited
Phone – 1800 200 9898
Email – [email protected]
Grievance Redressal Mechanism Link - Click Here

Name – Arthimpact Digital Loans Private Limited
Email – [email protected]
Grievance Redressal Mechanism Link - Click Here

Name - Hero FinCorp Limited
Phone - 18001024145
Email - [email protected]
Grievance Redressal Mechanism Link - Click Here

Name - Aditya Birla Finance Limited
Phone - 18002707000
Email - [email protected]
Grievance Redressal Mechanism Link - Click Here

For Loans disbursed before Cut off date (i.e.15 th of month), First EMI date would start from next month on EMI due date. Loan disbursed after Cut off date , First EMI date would start from next to next month on EMI due date.
For Loan disbursals between 1st-4th of Month and 16- End of Month, Gap day interest would be applicable as the interest amount for this period is not included in scheduled EMIs repayments. An upfront Gap day interest is deducted from the loan amount at the time of disbursement in these cases.

In case due to inadvertent circumstances your EMI is not cleared from your bank account via the auto debit Enach mandate on the due date, you can deposit it yourself through the Paynow Section of the loan pass book in the Paytm app itself using your net banking / debit card. Alternately the EMI mandate will be represented.
You may foreclose the loan as per the terms and conditions of the Lender, through the Paynow Section of the loan pass book in the Paytm app itself using your net banking / debit card.

Presently we do not have the feature of facilitating change of bank account used to set up the EMI mandate. We urge you to continue servicing your EMI through your Bank account that was used to set up at the time of Loan Disbursement.

We regret to inform you that your application did not align with the requirements of our lender partner policy. We are unable to offer you a loan at this point in time.

You are welcome to re-apply for a loan after a span of 90 days. Please note that this time frame may be subject to modification in accordance with the lender partner’s policy.

To be eligible for a loan, you should be within the age group of 23-60 years. Additionally, your credit score, due repayment track record and employment status significantly influence your potential for loan approval and better terms.

You can revisit the Personal Loan icon on Paytm App after a period of 90 days to initiate the application process once again.

Personal Loan offers begin at a minimum of Rs. 10,000 and go up to Rs. 5 lakh. The specific amount you are eligible for will be determined by factors such as your credit score, your eligibility for a loan, lender partner’s policy, etc.

Paytm's provides quick loans with fully digital experience. We recommend to continue loan with Paytm in order to get better offers at lower interest rate & higher loan amount. This will also allow you to save any additional foreclosure charges.

Your eligibility for foreclosure varies depending on the lender partner. Please check your loan documents for details.

If you are eligible, you can go to the "Close Loan" icon in your passbook for foreclosing loan. You will have to pay the entire principal outstanding amount in a single payment including additional foreclosure charges that may be applicable as per your loan & interest till date.

Yes, foreclosure charges will be levied on you that vary depending on factors including the loan amount and tenure. The foreclosure charges tend to be higher if you choose to close your loan earlier.

Loan foreclosure is the full repayment of your remaining loan amount in one single payment instead of paying multiple EMIs. Along with principal amount, additional amount is also charged at the time of foreclosure, as per policy.

A personal loan can be used for almost any type of expense ranging from purchasing appliances, home improvements, vacations, debt consolidation, medical bills, car repairs, down payments, and more.

The exact amount of the minimum personal loan amount varies from one lending institution to another. This can be checked on Loan offer screen while applying.

Peronal loan tenure varies as per our lender partner policies. Currently, our lenders offer personal loan from 6 months to 36 months. However, we recommend to visit loan offer screen to verify for your profile.

Currently, we doesn't offer this functionality. We will notify once we have it.

You can read our T&C here.

Personal Loan from a bank may involve extensive documentation and multiple branch visits. Paytm's 100% digital & transparent process takes just around 5 minutes based on your details. The amount is directly deposited into your account, immediate usability and convenience.

No, Paytm doesn't offer this functionality. We will notify you once we have. it

Personal loan functionality can be availed on Android & iOS.

No, our application process doesn't require you to do so.

Certainly, you can secure a personal loan after beginning a new job. Your loan will be approved if you meet our the lender's eligibility criteria.

Yes, you can select a loan tenure that suits your needs.

Low EMI could be due to a low interest rate or extended repayment term, or both. We advise to base your EMI choice on your repayment ability.

A high credit score reflects good repayment behaviour & improves the chances of loan approval. Also, you can potentially get better terms like lower interest, higher amount, or waived charges due to your good credit rating.

A credit score is a number that reflects your creditworthiness and repayment capability. It helps lenders assess your repayment capability when considering loans.

Your credit limit depends on document authenticity and repayment history, traceable through your KYC documents. This is also governed by our partner policies.

Your repayment history on Paytm platform plays a key role in determining your maximum disbursal amount however other factors like salary, active loans etc also affects this.

Our lending partner charges loans at fixed rate of interest rate. Your EMI amount remains fixed therefore every month during the loan tenure, you will pay the exact same amount as EMI.

APR represents the overall annual loan cost as a percentage, covering interest rate and additional charges like processing fees. It reveals the true borrowing expense, crucial for customers to comprehend their actual loan expenditure.

Processing fees vary and will be mentioned during the application process.

No, Foreclosure charges is levied on you for closing the parent loan account in case of Top-up loan request.

We need your bank account details to transfer the loan amount

We need to ensure that the bank account that you have provided belongs to you.

Mandate set up is required to ensure user does not have to pay the EMI manually. It will be auto debited from user's bank account every month automatically.

Please check for the following -
1) Ensure you're the account holder
2) Verify correct account number and IFSC
3) Confirm if bank supports eNACH or UPI mandate facility

Please try after some time or try with a different bank account.

If you skip the mandate setup, you will have to visit passbook section & select "Pay Now" to make payments every month. Please note that advance payment functionality is only enabled between 1st -3rd of every month.

Authentication details will be required to set up mandate. Please arrange the same and try later. We also allow other modes such setup via debit card or UPI. You can explore those as well

Authentication details will be required to set up mandate. Please arrange the same and try later. We also allow other modes such setup via internet banking or UPI. You can explore those as well.

Auto debit amount will be equal to your EMI amount. But, if there is any outstanding amount on your loan then the auto debit amount will be equal to the total loan outstanding amount.

No, it has to be same as per our lender partner policies.

The loan amount will be credited to your registered bank account.

In some cases, the loan may take up to 48 hours to be transferred to your bank account. Please reach out to customer support if your loan is not disbursed even after 48hrs

Complete our 100% digital application process. The loan amount is transferred instantly however in few cases it may take upto to 24-48 hours.

We don't collect any physical documents but during loan process it is advisable to keep PAN & Aadhaar card numbers handy.

Our truly digital process eliminates document submission. Keep your Aadhaar card and PAN number ready when applying.

Paytm allows you to apply for personal loans without income proof. However, you need to have an Aadhaar Card and a PAN Card at your disposal to apply for such instant loans.

Although an Aadhaar-linked mobile is preferred for completing your KYC. However we also offer alternate modes of KYC verification.

You can only avail one loan at a time.

Once a loan is approved and disbursed, the loan terms such as amount and repayment date cannot be changed.

We allow users to cancel the loan within the cooling period as per our lender partner policies. For more information, you can download the loan agreement.

Loan documents can be downloaded from Passbook section after selecting "Personal loan" icon on the app.

You can access all loan-related documents online via our app. Visit Passbook section by selecting "Personal loan" icon on Paytm app.

Loan repayment defaults lower your credit scores, impacting future loan prospects. Defaults for significant days might also lead to legal actions by lender.

Repay your loan through the Paytm app's Personal Loan section using online methods like Net Banking, Debit Card, UPI, or Paytm Wallet.

You can find it by logging into the Paytm app under Personal Loan icon. Also, repayment schedule is mentioned in the loan documents.

As of now, we support online modes of repayment only.

No. The entire amount needs to be paid on or before the due date.

No. Paytm does not provide any option to reschedule or postpone your EMI date.

Yes, you can make an advance payments on the app.

As per lender partner policy, if you are applying for a TopUp loan, amount will be credited in your existing bank account.

Paytm will close your parent loan account first. The balance outstanding will get adjusted in your sanctioned amount & net disbursal will be done.

For grievances related to to your loan facility, you can reach out to the below mentioned nodal officers:
Name : Aditya Ranade
Email id: [email protected]
Phone No.: 0120-5083345
Designation: Nodal Grievance Redressal Officer

Paytm provides loans in all metro and major tier 1 and tier 2 cities. We are growing our network everyday.

Paytm provides personal loans to salaried and self employed individuals. You can go to personal loans icon on your app and check your eligibility.

Yes, in case of late payment you will have to pay late fee. You can find the details of these charges in your loan documents.

CIBIL Score plays an important role in determining your eligibility for availing a personal loan. Please go to personal loans icon on your Paytm app to apply for one.

Paytm doesn't allow the functionality to transfer the loan through the app however you can close the current loan as per lender policies.

Eligibility for availing a personal loan depends on a number of factors including your salary, credit score and employment status and not on any one.

Currently, Paytm doesn't accept joint loan applications.

To maximise security, we do a one time verification to check if Paytm's registered phone number is being used in the current device. This process requries us to send a SMS & verify the identity.

To maximise security, we allow loan application only from latest version of the app. Since you are on older version, we recommend you to update the app & revisit personal loan.

No, you can only get the loan amount disbursed to your registered personal bank account.

Yes, it is possible to get the loan amount transferred to a bank account jointly held by you. However, you should be the primary account holder of that joint bank account.

You can connect with us via the "Help" section in your personal loan application. You can also reach out to us via Paytm app's central help & support section -
Help & Support -> Credit Score & Loans -> Personal Loans

Loan amount is calculated as per lender partner policy based on multiple factors such as location, age, credit history etc. Please go to personal loans icon to check your loan amount.

Due to the operational work in credit checks and loan approval, It is a standard practice to deduct the processing fee upfront from the loan amount.

To prevent any fraudulent activites, we capture a realtime location of your device before initiating transfer. We advise you to allow location to app as this is a mandatory step.

For some devices, location permission for Paytm app may be disabled. Please visit
settings -> App permission -> Paytm app -> Permission -> location & update the settings accordingly.

In case you are facing issues, please reach out to customer support.

Our truly digital experiance allows you finish process just in few minutes.

Your PAN card details are needed for identity and financial history verification.

This is to ensure we can reuse the mandate for best offers in future. Also, due to selected lender parters, repayment of broken period interest is also deducted with the EMI amount. Please be assured Paytm will never charge more than due amount.

This is to ensure we can reuse the mandate for best offers in future. Please be assured Paytm will never charge more than due amount.

Top-up loans require an existing active loan. Closing the parent loan removes the top-up offer. Instead, now you can apply for a renewal loan with improved benefits.

You can connect with us via the "Help" section in your personal loan application or passbook. You can also reach out to us via Paytm app's central help & support section -
Help & Support -> Credit Score & Loans -> Personal Loans.

Missing your EMIs could lead to bounce charges and harm your credit score. This may also hinder future credit opportunities. We advise you to always settle dues within due date.

You can't change the loan tenure once the amount is disbursed.

You can connect with us via the "Help" section in your personal loan application or passbook. You can also reach out to us via Paytm app's central help & support section -
Help & Support -> Credit Score & Loans -> Personal Loans

No, you do not need to verify your profile again when taking a Top-up loan.

Top up loan allows you to get extra amount on existing loan. It is currently invite-only & can be unlocked by customer with good repayment history.

The existing loan account is closed by Top-up loan amount. We deduct outstanding amount of existing loan first & then transfer the remaining amount to your registered bank account.

There are no special fees & charges. Standard processing fees will be applicable to the loan

An existing customer who makes timely EMI repayments continuously over a fair period of time gets eligible for a Top-up loan.

One should always keep enough balance on due date for payment. Low balance may lead to bounce charges. It can also attract penalties and negatively impact your credit score.

We strongly advise to avoid missing EMIs as it impacts credit score & incurs additional charges.

Please wait for 5-7 working days. Any amount deducted from your account will be refunded in case we have not received it.

Currently, we do not offer this functionality. We will notify you once this is available.

No. If payment is made from 'Pay Now' functionality on the app then auto-debit will not happen for that month.

We never store any password related information that you share with us. Please be assured it is completely safe process

We never store any password related information that you share with us. Please be assured it is completely safe process

Currently, option to modify the mandate is not available on the app. We will keep you posted once we make this functionality live. However, we recommend you to maintain sufficient balance in your account to avoid bounce charges.

You need to reinstall the Paytm app on your new phone from the same SIM card.

Please make sure that KYC name and bank name match. You can also try again after some time and If you are still unable to move ahead, you can connect with us to get resolution.

No, once your loan is closed/ cancelled, money will not be deducted from your account. You can cancel your mandate directly from your bank.

You can cancel mandate with your bank directly. Currently, Paytm cannot cancel the mandate on your behalf.

This usually happens if there is a transaction limit applicable at your Bank's end. Please update this limit & try again.

Currently, we do not offer this functionality. We will notify you once this is available.

Advance EMI payment functionality is enabled from 1st - 3rd of every month. Please select "Personal loan" icon to visit passbook section & explore advance payment functionality.

EMI refers to Equated Monthly Instalment. It simply means refers to a fixed amount paid by you (borrower) to lender at a specific date every month. EMI enables you to pay a portion of your total outstanding loan principal and interest every month so that by end of the loan tenure your loan is fully repaid.

No. Currently, You can only apply for personal loan if you have a smartphone.

Yes. A personal loan can help you enhance your credit score. This strategy can be helpful when you are planning to avail of a bigger loan amount or have a limited credit history.

Yes, there will be a credit report enquiry made whenever you borrow from our lender partners via Paytm. This enquiry will only be made after you submit the loan application.

Your credit score gets affected only if you’re not able to pay back the loan EMIs on time or if you miss payments altogether. With consistent repayments, your credit score will only improve.

Please try restarting the app. If you are still facing the issues, you can connect with us via the "Help" section in your personal loan application or passbook. You can also reach out to us via Paytm app's central help & support section -
Help & Support -> Credit Score & Loans -> Personal Loans

This information is required as per our lender partner polciies to verify your employment.

Enter your complete address, including house number and street name (if applicable). Please use standard characters, no special keyboards. Ensure it matches your official documents.

Completing your profile in one go is recommended. If some documents or information are missing, you can return later to add them and resume from where you left.

No. We only ask for this information as per our lender partner polciies. Your official email ID verification is a way of verifying your employment.

No. This information is required as per our lender partner polciies to verify your employment.

As per our lender partners policies, one final assessment is done right before transferring money in your bank account.

Users can do the KYC verification now remotely on a video call, this will be done via specialized banking staff.

To do Video KYC, please ensure you have a stable internet connection, good lighting, your original PAN card, and you're in India.

If you get dropped off / disconnected, due to some reason while doing VKYC, you can reinitiate the journey from the same screen within 72 hours post EKYC completion provided the application is valid. Post 72 hours, you will be required to repeat EKYC & complete VKYC till such a time the application is valid.

You need to verify and confirm your KYC/Application details during VKYC.

No. Real time video call should happen in the process of video KYC verification.

If you have received a call for KYC verification from a person posing as Paytm employee, do not respond to any query asking for your personal details, it might result in a fraud. Paytm never calls you to share your personal details. Further, to know about the KYC status of your account, you can visit the 'Profile' section on your Paytm app.

If you are facing troubles in KYC process, please connect with us through the Help section.

KYC Verification is required to confirm the identity of the customer and subsequently avoid any identity theft or related frauds.

Video KYC or vKYC is the process where an agent verifies your identity through video call on the app, whereas uploading selfie is a process of matching the selfie with government records. You only have to upload your selfie for verification.

Requirement to complete VKYC is dependent on the lender partner providing the loan.

Paytm allows you to verify KYC in 3 different ways. However, if your KYC fails even after all the three attempts, you will not be eligible to get a personal loan through us.

KYC Verification is mandatory for availing a personal loan through Paytm.

Broken period interest is calculated on the time period between your loan disbursement and the first EMI date.

Broken period deduction is basis on lender partner polciies. Some partners may deduct the interest from loan sanctioned amount while others may charge from 1st EMI. Please refer to loan documents for more information.

No, broken period interest is not an additional recurring interest charge, and it doesn't occur with every installment of a personal loan.

Yes, broken period interest and GAP interest are the same.

Our application process is completely transparent. There no hidden cost that we charge. All costs are explicitly stated in the Key Fact Statement & in the welcome kit that you can download from app

No, you cannot apply for a loan on someone else's behalf as per our lender partner policies.

Please do not fall for such scams or false luring offers. You can report it on your HELP section

If you have experienced any unauthorized activity in your account, kindly logout of all your devices and wallet linked apps. To logout from all your devices,
1) You can click on the link in the SMS which have received from Paytm notifying you about the new device login. It will guide you to for logout from devices
2) You can visit the 'security & privacy' section within 'Profile' setting of your Paytm app. Navigate to 'Manage Accounts on all devices' sub-section to perform logout from all devices
3) Alternatively, you can call us at 1800 120 130 for reporting the event and logging out from devices
As a precautionary step, Never share your account number, OTP, Password, Card number, expiry date, CVV, etc. Paytm never calls you to share your personal details.

Here's what you should do immediately when you realize your mobile is missing/stolen/lost
Please connect with us immediately on Fraud helpline number 1800120130 & follow below steps to secure your account:
1. Select option 1.
2. Once you select this option you will be asked to enter the registered mobile number.
3. Option to block your account and logout from all active sessions will be given. You must follow these steps as these are extremely important to immediately secure your account from any further loss or damage.
4. You may then proceed to raise your query by selecting further options.
Post securing your account please connect with your SIM card Operator immediately to block the SIM to prevent further misuse.

Please note that Paytm never calls asking for OTPs. You can raise a ticket to report this fraud.

Please note that Paytm never calls asking about any sensitive, personal information. You can raise a ticket to report this fraud.

Unfortunately, we need to validate your Aadhar Card number to process the application further. You are required to hold a valid Aadhar card number in order to complete our loan application process.

Unfortunately, we need to validate your PAN Card number to process the application further. You are required to hold a valid PAN card number in order to complete our loan application process.

Please go to the Help section in your application to report such calls

Please go to the Help section in your application to report any concerning reminders/ calls