For any queries related to your Personal data, you can write to us at [email protected]
with the subject "My Personal Data-Personal Loan" from your Paytm registered email id. Kindly mention your registered phone number and query in the mail body.
If you want to delete your personal data stored with us for the Personal Loan product, kindly follow the below steps:
1. Drop an email to our Customer Success team at [email protected]
with the subject "Remove my Personal Data-Personal Loan”.
2. Mention your Paytm Phone number in the mail body. Kindly ensure to send this from your Paytm registered mail id only.
3. If you wish to remove your data from all the loan products, follow the above steps and just change the subject to "Remove my Personal Data-All Loan Products".
4. Our customer success team will get back to you with the next steps and the confirmation of data deletion.
Kindly note that the customers with the closed loan accounts only can avail this option. If your account is active and still want to delete your data, we request you to pay the remaining dues, close the account and then follow the above steps. To foreclose the loan account, go to Personal Loan Passbook page
, click Close now
and proceed with the payment.