Frequently Asked Questions
What is Paytm First card?
Paytm First Card is a credit card exclusive for Paytm customers. Paytm customers can get this card by applying for the card on Paytm app. Paytm is offering Paytm first card in partnership with Citibank.
How do I activate my Paytm First card for online, contactless and/or international transactions?
Your Paytm First Card will be disabled for Online, Contactless and International transactions to protect against fraud. You can enable your card for international, contactless and/or online transactions on our Citi Mobile App or Citibank online.
For further details on card activation, please visit citi.asia/INenable
How do I activate my Paytm First card for Offline Transactions?
For offline transactions, you will need to setup your PIN. Please follow the steps below for setting the PIN:
a. Go to https://www.citibank.co.in/ssjsps/ssindexmidssi.jsp
b. Select account type as Credit Card
c. Enter your Paytm First Card No, CVV and date of birth
d. OTP will be sent to your registered mobile number
e. Setup User ID, Password and PIN of your choice
If you are an existing Citi Customer, this card is added to your profile automatically. When you login into your existing Citi account, take the following steps
a. Go to Credit card section, select 'PIN Related' followed by 'Generate Credit Card PIN'
b. Choose Paytm First Card and enter CVV
c. OTP will be sent to your registered mobile number
d. Setup PIN of your choice
How can I get the Paytm First card?
Paytm First Card application has been opened only for selected customers currently due to high number of requests. This feature is available on the latest version of Paytm app. You can click on the Paytm First Card icon or find the Paytm First card option in the menu to begin the application for Paytm First card. Please fill the details correctly and submit the form. Once the application is approved, a Citibank representative will reach out to you to complete the KYC process. Once the application is approved, the Paytm First card will be mailed to your communication address with the welcome letter.
Where can I use Paytm First card?
The Paytm First card can be used in both online and offline transactions. Once you generate a PIN, you can use your card to make payments at any merchant establishment that accepts VISA cards. You can also use the Paytm First card for online transactions, international transactions and to add money your Paytm wallet once you have enabled the card on the Citi Mobile App or Citibank Online.
What are the benefits of using Paytm First card?
Paytm First card offers multiple benefits to it's customers such as unlimited 1% cashback with the convenience of auto-processing. Paytm first card also comes with complimentary Paytm First membership for 1 year.
How do I earn and redeem cashback?
The customer will earn 1% unlimited cashback on all card spends, which will be automatically credited after the monthly bill generation. This cashback will be credited within 2 working days of bill generation.
How do I get Credit card statement?
Once the bill is generated, it will be sent to your registered email address. You can also view and download the bill by logging into citibank website online.
Is there an annual fee for Paytm First card?
Paytm First card comes with an annual fee of Rs.500 which is waived off when you spend Rs.50,000 or more in a membership year.
How will I get my Paytm First card monthly bill?
The Paytm First card bill will be sent on a monthly basis to your registered email address by Citibank once the bill is generated.
How will I pay my Paytm First card bill?
You can pay the Paytm first card bill on Paytm itself by going in the Paytm First card passbook.
My Paytm First card is lost/stolen. What should I do?
If your Paytm First card is stolen or lost, please login to Citibank Online or the Citi Mobile app at once and report your lost or stolen card in the service requests section in the menu.
When will my Paytm First Membership will be activated?
If you applied for Paytm First Credit Card on or before 30th November 2019, then your Paytm First Membership will get activated within 5 working days of your credit card being booked
If you applied for Paytm First Credit Card after 30th November 2019, your Paytm First membership would be activated within 5 working days after total spends of Rs.100 on your Paytm First Credit Card. These transactions have to be made within one year of card issuance
What if I already have an active Paytm First membership?
If you applied for Paytm First Credit Card on or before 30th November 2019, you will receive cashback of the amount paid for Paytm First membership within 5 working days of your credit card being booked
If you applied for Paytm First Credit Card after 30th November 2019, you will get a complimentary 100% discount voucher for Paytm First membership, which can be shared with friends/family. These codes will be shared over SMS/email within 5 working days after total spends of Rs.100 on your Paytm First Credit Card. These transactions have to be made within one year of card issuance
From which Indian Oil Petrol Pumps Can I get Fuel Surcharge Waiver?
Fuel Surcharge Waiver will be provided at the following list of authorized IOCL Petrol Pumps:
What documents do I need to submit to the agent for my Paytm First Credit Card KYC?
You require to submit the following documents for your Paytm First Credit Card KYC
· ID proof copy
· Address proof copy ( can be either current address / permanent address )
· Passport size photograph
Please note that in case of any discrepancy, you might be asked for additional document. List of valid documents is provided in the below link:
I already have a Citi Credit Card. Can I apply for this card?
Yes, you can apply for this card if you already have less than or equal to 2 Citi Credit Cards.
Is the Paytm First Credit Card eligible for swap-in/swap-out?
No, the Paytm First Card is not eligible for swap-in/swap-out with any other Citi credit card