nescafe-help

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  • FAQs for Wallet Upgrade
  1. How can I upgrade my wallet?

    You can simply press “upgrade” button in the profile section of your wallet. Once we have received your request, our representative will call you and fix up an appointment at your convenience and complete the process.
  2. What is the process of upgrading the wallet?

    As per RBI guidelines, to upgrade your wallet, you need to get your KYC done. For this, we need your identity proof and address proof. Once you have applied for wallet upgrade, our representative will call you to fix up an appointment where he can verify and collect the documents to complete the process.
  3. What are the charges of upgrading my wallet?

    Currently, this service is being offered free of cost to paytm wallet users.
  4. How much time will it take to upgrade my wallet after applying for upgrade?

    Your account will be upgraded within 2 working days once we receive your completed documents.
  5. Is there any place where I can go and get my KYC done?

    Sorry, currently the only way by which you can get your KYC done is through the visit of our representative.
  6. I have got the call from the paytm representative. What all documents do I need to provide to the person?

    Our representative will be giving you a blank KYC form. You need to fill this form, affix a passport size photograph and provide self-attested copies of the following:

    Proof of Identity (any one): Proof of Address (any one):
    Passport Passport/ Driving Licence/ Voter ID card/ Aadhaar Card
    Driving License Telephone Bill/ Electricity Bill (last 3 months)
    Voter Card Ration Card
    PAN Card Bank Statement (last 6 months)
    Aadhar Card Letter from public authority stating the address
    NREGA Card Registered Rent Agreement

    Benefits of an upgraded Wallet

  7. What is the difference between normal wallet and an upgrade wallet?

    The wallet balance in a normal wallet (also called Basic Wallet) cannot cross Rs. 10,000/- during the month. Also, there is an upper limit of Rs. 10,000/- to the amount you can add in to the wallet. This can be either through Add-money or through Cashbacks. In the upgraded wallet (also called Prime Wallet), the wallet balance cannot cross Rs. 1,00,000/- (Rs. 1 lac). However, there is no limit on the amount that can be added, given that balance at any point is below Rs. 1 lac in the wallet.
  8. Is there a limit on the number of transactions in Basic wallet?

    There is no limit on the number of transactions. With a Basic Wallet, you can spend only Rs. 10,000/- in a month but with a Prime Wallet, there is no limit on the amount that you can spend.
  9. My wallet balance is already Rs. 10,000 in Basic Wallet. Does this mean that my cashback is lost?

    No, your cashback is never lost. Since you have already reached the monthly limit on the basic wallet, your cashback cannot be added in the current month cycle. Your cashback will be processed in the next month cycle. Otherwise, to get this cashback in the current month cycle, you need to get your wallet upgraded to a Prime Wallet.
    Miscellaneous
  10. How can I know whether my wallet has been upgrade or not?

    Once your wallet is upgraded, you will receive a welcome sms from paytm confirming your that the wallet has been upgraded.
  11. The mobile number I have mentioned in the form is different from the mobile number in my paytm wallet. Can my wallet be upgraded now?

    The mobile number in your form should be same as that in the paytm wallet account. In case both numbers do not match, paytm team will be calling you to explain the steps you need to take to upgrade your wallet.
  12. Who all are eligible for a Prime Wallet?

    Indian Citizens who are using Wallet for personal use are eligible for a Prime Wallet. If you are a merchant or want to use paytm wallet for commercial use, you can contact us as care@paytm.com or you can visit http://paywithpaytm.com/merchants.html
  13. What are the other benefits of a Prime Wallet?

    You can read more about the Prime Wallet and its benefits at https://paytm.com/blog/enjoy-unlimited-offers-when-you-upgrade-your-paytm-wallet/

Offer now extended to 31 Aug 2016

  • Participation in this Promotion namely, Paytm Nescafe Offer (“Offer”) is purely voluntary and optional. This Offer is not valid in conjunction with any other Offer. Products also available without this Offer. By participating in this Offer, each participant is deemed to have accepted these terms and conditions.
  • This Offer is being conducted by Nestle India Ltd (“Nestle”) in association with One97 Communications Ltd.’s (“One97 or Paytm) (collectively referred to as Organizer) on One97’s platform, namely www.Paytm.com (‘website’), for Products defined hereinafter.
  • This Offer is valid in India from 1st April 2016 to 31st Aug 2016(‘Offer Period’) on purchase of Nescafe Packs referred to as “Products” and on limited stocks only.
  • The Offer is valid for the citizens of India (except the employees and family members of Nestle and One97, their associate companies, their joint venture partners, its co-packers, their distributors, their agents, their advertising and promotional agencies and their auditors.)
  • After purchasing the Products, the participant will get the Coupon code (“Code”) on the packs. After getting this Code, the participant can participate in the Offer in the following manner and avail Paytm Cash. Paytm cash is the term used to define Paytm cash that participant gets when he applies the code on Paytm website . The cash earned this way is stored in the Paytm wallet and is used to purchase products/do recharges on Paytm website only. No cash would be given in lieu of Paytm cash.
  • On successful application of the Code Rs 60 would be added to user’s Paytm wallet within 24 hours.
  • Each code is unique and can be used once
  • A single user account can avail the offer once
  • The coupons would be valid till 31st Aug 2016. User would not be able to avail the offer after that

Process

  • Get the unique coupon code printed on the pack
  • Visit the Website www.paytm.com, register at the Website and apply the code at www.paytm.com/nescafe to receive cash into your Paytm wallet. Participants already registered with Paytm.com can also use their existing credentials to avail of the Offer
  • You can use the Paytm cash thus collected for mobile recharge, postpaid bill payment, shopping etc
  • In case of any conflict between terms and conditions printed on the pack/insert/voucher and the website, terms and conditions printed on website shall prevail
  • Participants can buy all products and services offered on Paytm.com or Paytm app with the cash they collect in their Paytm wallet. In case user purchases a product or service that is greater in value than the amount of cash user has collected in Paytm wallet, user would have to pay for the differential amount through any of the payment means available/accepted on Paytm. It can be used to purchase talktime or DTH recharge or purchase of physical goods after accumulation of Paytm Cash in the Paytm wallet.
  • Actual recharge will vary as per the top-up plan of the respective operator and is subject to applicable taxes and levies. Post paid users may pay any post paid bill on Paytm, only if they are paying their entire outstanding bill amount. Paytm/NESTLE does not take any responsibility for partial bill payment being rejected by Post paid users’ operator/service provider. If Post paid users’ bill amount is higher than Paytm cash he/she has in his/hers account, he/she will need to pay for the balance amount through any of the payment modes/means accepted on Paytm.
  • The Code cannot be redeemed after the expiry of the Offer Period and you agree to waive off right of redemption on the date of expiry of Offer Period.
  • Paytm cashback offered as part of this offer is non-transferrable, non-refundable; and no physical cash payment will be made in lieu of this. At any stage, NESTLE and/or Paytm reserves their right to call upon the Participant to submit any document for verification of identity as per its sole discretion.
  • Neither NESTLE nor Paytm.com will be liable for any delay in actual redemption under this Offer reflecting in the customers’ account.
  • Paytm and NESTLE will not be responsible for any loss or damage to the Code.
  • At any time Paytm and/or NESTLE reserves the right to update and/or amend all or any of these terms without further notice.
  • NESTLE and/or Paytm reserves the right to cancel, change or substitute Offer at any time without any prior notice.
  • NESTLE and/or Paytm may require participants to participate in promotional activities (such as publicity and photography), free of charge, and he/she consents to the usage of his/her name, photograph, film recording, portrait, picture, voice, likeness and biographical information for media coverage, news or information and for advertising or promotional purposes in any media for an unlimited period without remuneration. The foregoing license shall survive any termination or expiration of this Offer.
  • The participant waives conditions of DND register by participating in the contest
  • All customer related queries for this Offer can be addressed to paytm.com/care
  • The Offer is being conducted under the supervision of independent auditors.
  • Paytm is the registered trademark of ONE97
  • NESTLE and/or Paytm shall not be responsible for any loss, injury or any other liability arising out of the Promotion or due to participation by any person in the Offer.
  • NESTLE and/or Paytm shall not be liable for any loss or damage due to Act of God, Governmental actions, other force majeure circumstances and shall not be liable to pay any amount as compensation or otherwise for any such loss.
  • NESTLE and/or Paytm shall not be responsible for downtime on the services, caused due to technicalities (like failure of hardware equipment, configuration issue, network congestion), or due to decisions/changes in regulations that are carried out by TRAI, RBI, DoT or any other regulatory body.
  • Participant agrees that use of this Offer is at its sole risk. Nestle, One97, Paytm its affiliates, and their officers, directors, employees, and agents disclaim all warranties, express or implied, including without limitation any warranty of merchantability, availability, and fitness for a particular purpose or non-infringement.
  • The terms and condition of this Offer shall be governed by Indian Laws. Any and all disputes, controversies and conflicts (“Disputes”) arising out of the Contest shall be referred for Arbitration to a Sole Arbitrator to be appointed by NESTLE and Paytm whose decision shall be final and binding on all. The place of arbitration shall be Delhi. The Courts at Delhi shall have the exclusive jurisdiction in respect of all the subject matter with relation to the Offer.
  1. 1.Is there a Consumer Offer on NESCAFÉ right now? What is the offer?

    OR

    I saw an ad about Paytm Cash with NESCAFÉ. Can you please share more details? What is this promotion

    Yes, there is Consumer Offer on select packs of NESCAFÉ right now. This is a Free Paytm Cash offer that is running on the NESCAFÉ Classic 50g Jar pack and NESCAFÉ Classic 50g sachet. Every time you buy a promo pack of NESCAFÉ Classic 50g Jar or a promo pack of NESCAFÉ Classic 50g sachet, you will get an assured Paytm cash of Rs. 60 (Only 1 redemption per mobile number irrespective of no. of packs purchased) in your Paytm Wallet by redeeming the unique cash code given in each pack.

    This is a limited period consumer offer Valid till 31st Aug 2016. Stocks of NESCAFÉ Classic 50g Jar pack and NESCAFÉ Classic 50g sachet without this offer are also available in the market.

    NESCAFÉ Classic 50 g Jar
    NESCAFÉ Classic 50 g Jar
  2. 2. Which packs of NESCAFÉ are running the Paytm Offer?

    Only select packs of NESCAFÉ Classic 50g Jar and 50g Sachet are running this offer. You can see the Yellow colour promo band on the front of packs announcing the offer. Packs without the offer are also available in the market.

    Front panel : NESCAFÉ Classic 50g Jar
    Front panel: NESCAFÉ Classic 50 g Sachet
  3. 3. Where can I find the code on a NESCAFÉ Classic 50g sachet/ 50g Jar pack? NESCAFÉ Classic 50g sachet

    For the 50g Sachet the cash code is printed inside of the outer red packaging as shown in the image below. Please tear the pack from the crimp carefully to reveal the code inside.

    Code Position in NESCAFÉ Classic 50g sachet

    Example: Printed code inside the pack
  4. 3. Where can I find the code on a NESCAFÉ Classic 50g sachet/ 50g Jar pack? NESCAFÉ Classic 50g sachet

    For the 50g Sachet the cash code is printed inside of the outer red packaging as shown in the image below. Please tear the pack from the crimp carefully to reveal the code inside.

    Code Position in NESCAFÉ Classic 50g sachet

    Example: Printed code inside the pack
    We would request you to kindly transfer contents of the ssachet immediately into an airtight container.

    The steps to redeem the promo code are mentioned on the back of the pack. Certain important Terms and Condition are printed below the barcode.

    Back of pack: NESCAFÉ Classic 50g sachet
    NESCAFÉ Classic 50g Jar

    For the 50 g Jar the code is printed on the back panel. You will need to scratch away the silver coating. To reveal the code. Please do not buy the pack in case the coating is already scratched.


    Front of Pack
    Back Of Pack


    Scratch the code carefully
    12 Digit Unique Code revealed after scratching
  5. 4. While scratching the code I accidently tore away the paper as well. What do I do?

    In case your code isn’t legible the pack please call us on 1800 103 1947 or email us at WeCare@in.nestle.com.

  6. 5. I opened the NESCAFÉ Classic 50g sachet to reveal the code. What do I do with the coffee as now I do not have the sachet available for storage?

    We would request you to kindly transfer contents immediately into an airtight container so that the coffee remains fresh.

  7. 6. I bought 2 pcs of NESCAFÉ Classic and I can only redeem one, I want to return the second since it had the promo flash on the pack, but I did not know about the 1 limit.

    First of all, thank you for purchasing NESCAFÉ!. Unfortunately, this consumer promotion has a limit of only one redemption per mobile number which is mentioned on the packaging as well.

    Back panel : 50g Jar
    Back panel: 50g Sachet
  8. 7. Can I use Paytm to buy NESTLÉ goods or products like more NESCAFÉ or any other product?
    You can redeem Paytm recharge coupons for a variety of purposes including Cinema tickets, Taxi payments, bill payments through mobile wallet and shopping across various categories on Paytm. Currently, we do not sell NESTLÉ products through Paytm but you can grab your desired NESTLÉ products from your closest store.
  9. 8. How can I redeem my cash code?
    A. Through the Paytm NESCAFÉ website.
              a) Open Paytm NESCAFÉ website ( www.paytm.com/nescafe). You will be asked to enter the CASH CODE.

    b) You will be prompted to either log in or Sign Up.
              a. If you are an existing user Log in.
              b. If you are a new user Sign up.
    c) On successful completion of the process you will receive he following message
    ” Congratulations! Rs. 60 added to your cash account”
    Please note that the mobile wallet will be updated with Paytm cash within 24 hours

  10. 9. How many cash codes can I redeem?

    You can redeem only 1 code per wallet account (identified by a mobile number) in total during the length of the promotion. The promo code can be redeem until 31st Aug 2016.

    Back panel : 50g Jar
    Back panel: 50g Sachet
  11. 10. I have purchased a NESCAFÉ Classic 25g Jar, 100g Jar/100g Sachet, 200g pack. It does not have a code. Why?

    The NESCAFÉ Paytm promotion is applicable on NESCAFÉ Classic 50g Jar or NESCAFÉ Classic 50g only. This promotion is not available on any other pack of NESCAFÉ.

  12. 11. I have purchased a NESCAFÉ Classic 50g Jar/ 50g Sachet. It does not have a code. Why?

    Plain stocks without Paytm promotion are also available in the market. If the pack purchased has a Yellow Paytm promotion flash printed on the front of the pack, then the cash code should be printed inside of the outer red packaging for NESCAFĒ Classic 50g Sachet and printed on the back panel of the NESCAFĒ Classic 50g Jar. In absence of a code, please call us on 1800-103-1947 or email us at WeCare@in.nestle.com.

  13. 12. I have purchased a NESCAFÉ 50g Jar/ 50g Sachet. The code is partially missing. What can I do?

    If the pack purchased has a Paytm promotion flash printed on the front of the pack, then there should be a code inside the laminate. In absence of a code or a partially missing code, please call us on 1800 103 1947 or email us at WeCare@in.nestle.com

  14. 13. I have purchased a NESCAFÉ Classic 50g Jar/ 50g sachet. The code in it does not work?

    If you have purchased a pack of NESCAFĒ Classic 50g Sachet/50g Jar with the Paytm promotion, then you should be able to redeem the code as per the procedure mentioned in Q 8. You can redeem any NESCAFÉ promotion at most 1 time from the same mobile number. In case, while redeeming it for the first time the code is still not working, please call us on 1800 103 1947 or email us at WeCare@in.nestle.com.

  15. 14. I have purchased many NESCAFÉ Classic 50g Jar/ 50g Sachet. I’m not able to recharge my Paytm account?

    Please follow the procedure mentioned in Q8 to redeem the code. You can redeem a maximum of 1 recharge code from the same mobile number. In case you have not received the full amount as stated on the front of the pack please call us on 1800 103 1947 or email us at WeCare@in.nestle.com. Please note that once the code is applied it will take 24 hours for the balance to reflect in your Paytm wallet.

  16. 15. Till when can I get Paytm cashback?

    NESCAFÉ Promotion is valid till 31st Aug 2016. Beyond this date, you will not be able to redeem the recharge code.

  17. 16. have recharged my Paytm account using NESCAFÉ Classic 50g Jar/ 50g Sachet. I have not got the full money.

    Please follow the procedure mentioned in Q8 to redeem the code. You can redeem a maximum of 1 recharge code under the scheme from the same mobile number. Please note that once the code is applied it will take 24 hours for the balance to reflect in your Paytm wallet. In case you have not received the full amount as stated on the front of the pack please call us on 1800 103 1947 or email us at WeCare@in.nestle.com.

  18. 17. I have purchased a NESCAFÉ Classic 50g Jar/ 50g Sachet. While opening, I tore the part where the code was printed. The code is not readable now. How can I redeem it?

    Each pack has a unique code printed on it. In case you are not able to read the code please call us on 1800 103 1947 or email us at WeCare@in.nestle.com.

  19. 18. Where can I download Paytm App from?

    You could either search for it on your App store or click here to download.

  20. 19. I already have an account on Paytm.com. Is this offer for me too?

    Yes, existing Paytm users can also use their cash code and get Paytm Cash through the Paytm mobile app.


    Open Paytm app and login.
    Go to ‘Paytm Wallet’.
    And then go to ‘Add Money’.
  21. 20. I purchased the NESCAFÉ Classic 50g Jar but while scratching the code the paper got scratched ?

    In case your code isn’t legible the pack please call us on 1800 103 1947 or email us at WeCare@in.nestle.com.

  22. 21. I purchased the NESCAFÉ Classic 50g sachet but I cannot see the code properly. What should I do?

    In case your code isn’t legible the pack please call us on 1800 103 1947 or email us at WeCare@in.nestle.com.

  23. 22. I bought a NESCAFÉ Classic 50g Jar and I just realized that the Unique Code is already scratched ? What should I do?

    Even though we have mentioned not to buy the pack in case the code is scratched. Nevertheless, we would request you to kindly mention the 12 digit code for our processing. Please call us on 1800 103 1947 or email us at WeCare@in.nestle.com.

  24. 23. I bought a NESCAFÉ Classic 50g Sachet and while I opened the packet I was not able to find the code, what can we do ?

    Would request you to have a re-look at the below mentioned location in the sachet

    Code Position in 50 g sachet

    In case there isn’t a code inside, please provide our customer care with the photograph of the laminate. please call us on 1800 103 1947 or email us at WeCare@in.nestle.com. Our customer care cell will get in touch with you to resolve the matter at the earliest.

  25. 24. I do not have either an android or a feature phone. Can u still use your offer. If YES how do I use it?

    Yes, you can use the promo code through the webpage paytm.com/nescafe

  26. 25. I am not able to find the promo pack near my place. Can you tell me where can I find it?

    All major stores are carrying the promotion stock. Please let us know the area and stores near you. We will check and update you if the product is going to be available in those stores all major stores are carrying the promotion stock. Please let us know the area and stores near you. We will check and update you if the product is going to be available in those stores. To get in touch with us please call us on 1800 103 1947 or email us at WeCare@in.nestle.com. Would request you to share the photograph of the same.

  27. 26. I scratched the label and some characters are missing. How can I redeem the code

    Each pack has a unique code printed on it. In case you are not able to read the code please call us on 1800 103 1947 or email us at WeCare@in.nestle.com. Would request you to share the photograph of the same.

  28. 27. How do I click a picture to send it to you? It’s shining and I am not able to capture it?

    It may be because of the camera flash. The flash will not allow a proper photograph in the metallic packaging. Please TURN OFF the mobile flash and then try taking the picture. In-spite of all this In case you are not able to read the code please call us on 1800 103 1947 or email us at WeCare@in.nestle.com.

  29. 28. I bought a NESCAFÉ Classic 50 gm sachet and it did not contain code. I have disposed the packet. How can I get the   PayTM cash?

    Unfortunately we will not be able to help you in case you have disposed the packet.

  30. 29. How and where can I shop using my Paytm Cash?

    Oh, you can shop across categories of Men, Women, Electronics, Home, Sports & more, right here at Paytm! You can recharge you mobile, DTH and much more. You can shop at the website here or on your Paytm App..

  31. 30. How to use Paytm Cash for mobile recharging?

    Step 1 – Go to paytm.com

    Step 2 – Enter your mobile details, amount (amount equal to the money you have in Paytm wallet. If you enter an amount more than wallet balance then you will have to make differential payment through credit/debit card) and click on proceed to recharge

    Step 3 – Click on Proceed to Pay
 
    Step 4 – Click on use Paytm wallet to complete the payment

  32. 31. I have got an SMS with OTP. What is this?

    While creating an account for you on Paytm, for your security, an OTP is sent. Simply enter it on Paytm to verify your account.

1. Enter your cash code from nescafe pack and Click Proceed.

nescafe-screen

2. If you don’t have an account, Create Account or Sign In.

3.Your Paytm Cash has been added into your account. You can use your
Paytm cash to do mobile recharge/DTH recharge /shopping etc.

nescafe-screen

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