Cancellation Protect

  • Cancellation protect feature entitles the user to an enhanced refund policy on movie ticket bookings through Paytm.
  • Cancellation Protect feature is available only for a limited number of seats and on select cinemas.
  • In case you opt for Cancellation Protect during the movie ticket booking on Paytm:
    • You will receive your movie booking id and seat details 3 hours prior to the show time
    • Cancellations will be considered only if the request is made upto 3 hours prior to show time.
    • No cancellations are entertained for requests post receiving movie booking id and seat details.
    • Upon cancellation up to 3 hours prior to show time, you will receive refund of full ticket price in your Paytm wallet within 24 hrs of cancellation.
    • Refund will only be given for the movie ticket amount, any additional amount paid for Cancellation Protect, convenience fee or food and beverages will be non-refundable. Partial cancellation of an order will not be allowed.
  • Cancellation Protect is a promotional offer by One97 Communications Ltd. (Paytm) and it reserves the right to alter the terms or discontinue the offer at any time without prior notice
  • Paytm may suspend any user's ability to participate in the program at any time for any reason at its discretion.
  • In case of any issues, the interpretation of Paytm will be considered final.