Paytm Cancellation Protect Policy
  • Cancellation protect feature entitles the user to an enhanced refund policy on movie ticket bookings through Paytm.
  • Cancellation Protect feature is available only for a limited number of seats and on select cinemas.
  • In case you opt for Cancellation Protect during the movie ticket booking on Paytm:
    • You will receive your movie booking id and seat details 2 hours prior to the show time
    • Cancellations will be considered only if the request is made upto 2 hours prior to show time
    • No cancellations are entertained for requests post receiving movie booking id and seat details.
    • Upon cancellation up to 2 hours prior to show time, you will 100% refund of the movie ticket price only in your source bank account within 7-10 working days
    • Refund will only be given for the movie ticket amount, any additional amount paid for Cancellation Protect, convenience fee or food and beverages will be non-refundable. Partial cancellation of an order will not be allowed.
  • Benefits of any applied promocode on the order will be considered as redeemed / fulfilled if the tickets are cancelled by the customer
  • Cancellation Protect charges are non-refundable even if the tickets aren't cancelled
  • Cancellation Protect is a promotional offer by One97 Communications Ltd. (Paytm) and it reserves the right to alter the terms or discontinue the offer at any time without prior notice
  • Paytm may suspend any user's ability to participate in the program at any time for any reason at its discretion.
  • In case of any issues, the interpretation of Paytm will be considered final.

Cinema Cancellation Policy
  1. Cinema Partners may choose to provide flexibility of movie ticket cancellation at their own discretion. These details would be available to customers at the time of booking. Customers should check complete details before proceeding to book tickets
  2. Cinema Partners may change the refund slab of ticket cancellation without any prior information and may vary from time-to-time. Benefits of Cinema Partner’s cancellation policy would be passed on to customers as it is and One97 Communications Ltd. has no rights / control on the cancellation policy
  3. Charges for the cancellation policy provided by Cinema Partners may vary from time to time or based on customer’s booking. One97 Communications Ltd has no rights / control on it
  4. Cinema Partner may choose to provide such cancellation policy benefits to all or some selective users at their own discretion
  5. In case of any request of booking invoice, if the movie ticket is cancelled through Cinema Partners, you may reach out to the Cinema Partner team
  6. We may share booking information with Event/ Cinema Partners providers, such as Booking ID, customer phone numbers and email ID to Cinema Partners, Event Managers, Promoters and others for smooth customer entry flow within the premises. Such information would be used for smooth booking experience and availing loyalty or rewards points benefits from Partners, if any
  7. Benefits of any applied promocode on the order will be considered as redeemed / fulfilled if the ticket(s) are cancelled by the customer
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