Cancel Protect: Terms & Conditions
- There are no documents required for cancelling the ticket and getting the refund amount. This
is a 100% no questions asked refund policy.
- 100% of your ticket value (airfare only) would be refunded to you. Refund excludes convenience
fee, Cancel Protect Premium or any other charge apart from Airfare.
- Refund will be done instantly in the source account, as soon as confirmation of
cancellation is received from the Airline.
- If the flight gets cancelled by the operator 24 hours prior to departure time, then the Cancel
Protect premium will be refunded.
- For the customers booking within a window of 8 hours to 27 hours of departure and before 6 hours
of departure if the operator cancels the flight then the Cancel Protect premium will be
refunded.
- The company will reimburse the ticket amount (airfare only) for trips that are
cancelled through Paytm . Any user directly cancelling with the airline will not be
covered under Cancel Protect and airline cancellation policy will be applicable.
- The Cancel Protect policy is applicable only when a ticket is cancelled under the Cancel
Protect Window
- The Cancel Protect Window
| Difference between booking time & departure time |
Cancel Protect Window |
| More than 27 hours |
At least 24 hours before departure |
| Less than 27 hours |
At least 6 hours before departure |
- The offering is available only on selected flights booked on Paytm.
- Cancel Protect does not apply to flight modifications. However, you can cancel the ticket and
avail the benefits of Cancel Protect and book again.
- For the bucket, 8 hours to 27 hours prior to departure if the operator modifies the departure
time then the original scheduled departure will be considered for the claim.
- The company will not be liable to reimburse any other cost incurred by the beneficiary due to
this cancellation apart from the Airfare amount.
- The customer will abide by the terms and conditions laid down herewith and any other condition
prescribed by One97 Communications Limited from time to time in fulfilment of its objective of
serving
