FASTag Frequently Asked Questions

FASTag is a reloadable prepaid tag that will be mounted in the middle of your vehicle's front windshield. It enables you to travel hassle-free through Toll Plaza without stopping & applicable toll charges will automatically get deducted from your linked bank account.

The tag is based on RFID technology and is a part of the Government of India initiative.

FASTag works in a highly user friendly manner, with minimum effort required from your end. Follow the below steps and zip through NHAI Tolls:

Step - 1: Post purchase, fix the tag in the middle of your vehicle's front windshield.

Step - 2: FASTag is linked to your bank account from which the applicable toll amount is deducted.

Step - 3: Enter dedicated FASTag lane at NHAI Toll Plaza. Reader at the plaza will read your tag's detail and applicable Toll charges will automatically get deducted from your bank account.

• Remove the adhesive strip and put the tag carefully in the centre of your vehicle's front windshield (from inside just behind the rear view mirror).
• Make sure that the Customer Service toll free number is visible to the driver.
• Add money to your linked bank account to facilitate automatic deduction of applicable toll charges at all NHAI toll plazas.
• Kindly keep the Instructions set attached in the FASTag Welcome kit handy for quick reference * Don't use cello tape or other adhesives in order to avoid inconvenience in Toll Payments.

You will need to carry original as well as copy of your KYC document

You need to submit the following documents along with the application for FASTag:

• Registration Certificate (RC) of the vehicle.
• Passport size photograph of the vehicle owner
• KYC documents as per the category of the vehicle owner:

  Individual

  • ID proof and Address proof from the list mentioned, and 1 passport size photograph
  • Driving License PAN Card Passport Voter ID Card Aadhar Card (with address)
  • A valid driving license would be sufficient for Address & ID proof.

  Corporate

  • Public Ltd./ Private Ltd./ Partnership Proprietorship
  • Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
  • PAN Card of the corporate Address Proof of the Proprietor
  • Photo ID of signing authority Shop Act or other Firm Proof
  • List of Directors with addresses/Name and addresses of Partners
  • Our representative will provide you with an application form, which you need to fill and submit.

All required documents for FASTag should be in the name of the owner of the vehicle. If the car owner is not present at the time of application, the driver will need to submit his photo ID proof.

Yes, you will have to use the lanes demarcated for FASTag.

Please reach out to NHAI on their Toll free number - 1033 for resolving your issue

Please understand that FASTag cannot be transferred to the other party. If you are not going to use the registered vehicle anymore, please ensure the FASTag that you used for the vehicle is closed.

• You can replace your damaged tag with a new one at an applicable charge.
• Scenarios where you can opt for Tag replacement - Broken windshield, Wear & tear of tag, etc.

You will have to purchase two separate FASTags for both the vehicles.

The distance between two adjacent NHAI toll plazas must be 60 km as per government rules.

Kindly make sure your monthly pass has not expired.

Also, ensure that the plaza where you completed this transaction is the same plaza that issued the monthly pass.