Frequently Asked Questions
  • Tell me more about Paytm SBI Card and Paytm SBI Card SELECT.
    Paytm, in partnership with SBI Card, is offering 2 credit card variants for its users – Paytm SBI Card & Paytm SBI Card SELECT.
    These credit cards have been designed and are exclusively available for Paytm users. Users can apply for these cards on the latest version of their Paytm App.
  • Can I get more details around product features for the Paytm SBI Card and Paytm SBI Card SELECT?

    Paytm SBI Card SELECT

    Product Features of Paytm SBI Card SELECT

    Annual Fees ₹1,499
    Welcome Benefit Type
    1. Complimentary Paytm First Membership worth ₹750
    2. ₹750 Cashback*
    Annual Fee Waiver Annual Fee reversal on achieving ₹200,000 Annual Retail spend
    Spends based Cashback* Benefit Structure
    1. 5% Cashback* on all Travel, Movies and Mall purchases through Paytm App
    2. 2% Cashback* on all other purchases through Paytm App
    3. 1% Cashback* everywhere else
    Fuel 1% Fuel Surcharge Waiver
    Fraud Insurance Complimentary Cyber Fraud Insurance cover of ₹200,000
    International Lounge Program Complimentary Priority Pass worth US $99 for first two years of cardholder membership
    Domestic lounge Program Complimentary 4 Domestic Lounge visits (Restricted to 1 per quarter)
    Milestone Benefits
    1. ₹2,000 Gift Card on achieving Annual Retail spend of ₹4 Lakhs
    2. ₹4,000 Gift Card on achieving Annual Retail spend of ₹6 Lakhs

    Other terms and conditions – Paytm SBI Card SELECT

    1. These are the only features of Paytm SBI Card SELECT and shall not be construed as product terms & conditions.
    2. Annual fees will be applicable from year 1
    3. Welcome benefits of Paytm First Membership & ₹750 Cashback* are applicable on card activation. Cardholder will have to complete at least one settled transaction to be eligible for these welcome benefits.
    4. Welcome benefits of Paytm First Membership and ₹750 Cashback* will be provided to cardholder within 15 working days from the date of settlement of first retail transaction
    5. Cardholder shall earn Cashback (spends based Cashback* Structure & Welcome Cashback*) in the form of Gift Voucher which gets added to cardholder’s Paytm account balance.
    6. Spends based Cashback* is applicable on per ₹100 spent and shall be credited to Gift Voucher balance within 3 working days from the date of settlement of retail transaction
    7. Cashback* is not applicable for spends done for any Wallet loads and Fuel
    8. Cardholder will receive Milestone benefit related Voucher(s) within 60 days of achieving required Annual Retail spends
    9. 1% Fuel Surcharge waiver for each transaction between ₹500 and ₹4000. Maximum Surcharge waiver of ₹250 per statement cycle, per credit card account.
    10. Please refer to www.paytm.com for terms and conditions related to Paytm First Membership and to www.paytmbank.com for terms and conditions related to the Gift Voucher, including the validity period of the Gift Voucher.

    Note: In scenarios where Paytm Gift voucher cannot be issued due to any operational challenge, your cashback will be credited as Paytm cashback points*. To make use of these points kindly follow these steps:

    1. Open the Paytm App
    2. Scroll down to the 'Cashback & offers' icon within the 'Save more with Paytm' section. Go through the detailed terms and conditions and learn how you can redeeem the points.
  • What is the credit limit offered by the Paytm SBI Card SELECT?
    Credit limit for Paytm SBI Card SELECT is defined by SBI Card basis its internal policies. For Paytm SBI Card SELECT users, the assigned credit limit could range from ₹ 40,000 to ₹10,00,000.
  • What is Paytm First Membership?
    Paytm First is Paytm's Premium Subscription program offering exclusive discounts and premium privileges to its members. Paytm First members enjoy exclusive Cashback and additional Paytm First points for doing transactions on Paytm. A Paytm First member will also be able to avail wide range of exclusive benefits from partner brands.
    Paytm First Membership is activated within 15 days after the user does his first retail transaction using Paytm SBI Card or Paytm SBI Card SELECT.
    The complimentary membership is valid for a period of 1 year post card activation.
    If you are already a Paytm First member, then you will receive a complimentary 100% Discount Voucher for Paytm First Membership, which can be shared with friends/family.
  • What is the annual fee for the card?
    Paytm SBI Card SELECT are available for an annual fee of ₹1499.
    Annual fee is included in your first monthly bill.
    The annual fees is waived off on achieving annual retail spend of ₹2,00,000 or more in a membership year.
  • Where can I use the card?
    Paytm SBI Card and Paytm SBI Card SELECT can be used to make purchases at both online and offline stores. The credit cards can also be used to add money to the Paytm wallet.
  • How can I apply for a Paytm SBI Credit Card?
    Due to high demand, Paytm is currently offering Paytm SBI Card and Paytm SBI Card SELECT to select Paytm users only.
    Eligible users can apply for the credit card via the Credit Card section on the Paytm App.
  • What documents are required to apply for the card?
    Paytm SBI Card and Paytm SBI Card SELECT requires submission of the following documents as part of KYC:
    1. Photo ID proof copy
    2. Address proof copy (Either current address or permanent address)
    3. Passport size photograph
    Please note that in case of any discrepancy, additional documents might be required.
  • When will I receive my card?
    Paytm SBI Card and Paytm SBI Card SELECT are delivered within 7 business days after final approval from SBI Card.
    Tracking details can be obtained from Paytm App’s Credit Card section.
  • How can I activate my card?
    Paytm SBI Card and Paytm SBI Card SELECT are shipped in the activated state by default for domestic POS and domestic ATM transactions. Hence, they can be used for offline purchases right away once the PIN is set.
    Do not forget to turn on ‘Online Transactions’ while applying for the card on using SBI Card Mobile App or Website.
  • How can I generate my card PIN?
    To generate PIN, log into SBI Card Website or Mobile App and generate PIN under Manage PIN section.
  • How can I get my card statement?
    Once the statement is generated, it will be sent to your registered email address every month.
  • How can I report my lost/stolen card?
    If the credit card is lost or stolen, you can immediately block your Paytm SBI Card from SBI Card Website or Mobile App.
  • How can I re-apply for the card?
    You can re-apply for Paytm SBI Credit Card on the Paytm App after 6 months post application rejection.
  • What are milestone rewards?
    You can earn e-Gift Voucher worth Rs.2,000 and Rs 4,000 on achieving Milestone spends of Rs.4,00,000 and Rs. 6,00,000 respectively.
    To redeem the voucher, call at SBIC Helpline Number 1-860-500-1290 or SMS <Short Code> A or B to 5676791, where A: Bata/Hush Puppies Voucher & B: Pantaloons Voucher.
  • What is the validity of milestone rewards?
    The e-Gift brand vouchers are valid for a duration of 6 months after they are issued to the customers