Paytm Loyalty Program
Frequently Asked Questions (FAQs)
Section 1 - About Paytm Loyalty Program
Q. What is Paytm Loyalty Program?
A. Users will earn Cashback Points as rewards when they use Paytm for their payments. Cashback Points earned will be on the basis of the user's tier.
Q. As an existing user of Paytm, how can I enroll into the Loyalty Program?
A. If you are an existing Paytm user, you're automatically enrolled in the Loyalty program. Your starting tier depends on your past transactions with Paytm.
Q. I am a new user of Paytm, how can I enroll into the Loyalty Program?
A. If you are a new user, your starting tier would be Classic. As part of the Loyalty program, you have to meet the criterion as defined by Paytm to advance to the Pro & Pro Max tiers.
Q. Do I need to pay a membership fee to enroll into the Paytm Loyalty Program?
A. Paytm Loyalty Program is a zero membership fee program. You do not need to pay anything to join.
Q. What are the different levels in the program?
A. All users have been grouped into 3 levels - Pro Max, Pro & Classic. Pro Max, Pro and Classic members will earn cashback points for transacting through Paytm.
Q. When do I move to the next tier?
A. You can advance to the next Loyalty tier on meeting the transaction & spending criteria outlined under the Paytm Loyalty Program.
Q. Under what conditions will I be moved to a lower tier?
A. You can be moved to the lower Loyalty tier if you are unable to meet the required criteria to retain your current tier.
Section 2: Cashback Points Earning Related
Q. What are Cashback Points?
A. Cashback Points is the reward program of Paytm where members can earn points for transacting through Paytm & use them to redeem exciting rewards.
Q. How can I earn Cashback Points?
A. Pro Max, Pro and Classic members will earn 3, 2 and 1 Cashback Points respectively for every Rs. 100 spent using Paytm. The minimum transaction value to start earning Cashback Points is Rs.100.
Q. How many Cashback Points can I earn per transaction?
A. As part of the Paytm Loyalty Program, you can earn up to 2000 Cashback Points per transaction. For UPI money transfer and transactions on select small merchants (eg: kirana stores) earning is capped at 500 Cashback Points per transaction.
Q. Is there a daily limit on the number of transactions on which I can earn Cashback Points?
A. As part of the Paytm Loyalty Program, a maximum of 5 transactions per day will be gratified with Cashback Points on all merchant transactions.
Q. How many Cashback Points can I earn in a month?
A. As part of the Paytm Loyalty Program, you can earn up to a maximum of 5,000 Cashback Points in one calendar month for all merchant transactions.
Q. What is the daily transaction count limit per merchant on which I can earn Cashback Points?
A. As part of the Paytm Loyalty Program, the maximum number of transactions per merchant per day is 2.
Also, the maximum number of UPI money transfers per payee per day is 2.
Q. How many merchant transactions per month will be gratified with Cashback Points?
A. As part of the Paytm Loyalty Program Pro Max, Pro and Classic members can earn Cashback Points for a maximum of 40, 20 and 20 eligible transactions per month respectively.
Q. Which transactions are eligible for earning Cashback Points in the Paytm Loyalty Program?
A. All transactions on Paytm app including UPI money transfer, merchant transactions & Fastag recharge are eligible, excluding:
Q. How can I check my Cashback Points balance & history?
A. You can check the history of your accumulated Cashback Points & balance by clicking on the ‘Cashback Points’ option on Paytm Loyalty Program home screen.
Q. What is the validity of Cashback Points?
A. Cashback Points expire after one year from the month of issuance. For example: Cashback Points issued on 1st July 2023 will expire on 31st July 2024.
Q. Can I purchase Cashback Points?
A. Cashback Points cannot be purchased, sold, transferred or exchanged.
Q. Can Cashback Points be reinstated or validity extended once expired?
A. Cashback Points cannot be reinstated or the validity extended on expiry of the one year time period.
Q. What can I do if I have not received Cashback Points for my transactions done?
A. You can raise a query under the ‘Cashback Points’ category in the ‘Help & Support’ section of the Paytm app.
Section 3: Redemption of Cashback Points
Q. How can I redeem my Cashback Points?
A. As part of the Paytm Loyalty Program, you can redeem your Cashback Points on a vast catalog consisting of OTT subscriptions, Gift cards, exclusive deals on top brands & more.
Q. Where can I use the Cashback Points I have earned from the transactions?
A. As part of the Paytm Loyalty Program, you can use your earned Cashback Points on the following:
Q. Can Cashback Points used for reward redemption be refunded or canceled?
A. Cashback Points once redeemed to purchase a particular deal cannot be refunded or canceled.
Q. Can Cashback Points be redeemed once expired?
A. Cashback Points once expired cannot be redeemed.