Free Cancellation - Terms and Conditions
  • There are no documents required for cancelling the ticket and getting the refund amount.This is a 100% no questions asked refund policy. We require no documentation or reason for you to cancel your ticket. You can simply open the app and cancel your booking
  • There is no capping on the refund amount. 100% of your ticket value would be refunded to you.
  • Instant Refund of the entire Ticket price (airfare only) will be initiated when the cancellation confirmation from the airline has been received.
  • The company will reimburse the ticket amount (airfare only) for trips that are cancelled through Paytm no less than 24 hours before the scheduled departure time of flight. Sample case below.
    1. Ticket Price (airfare only): Rs. 3500 ; Booking Time: 15th Jul 2021 10:00 am ; Departure Time: 20th Jul 2021 8:00 pm
    2. Ticket Cancellation before 8 pm on 19th Jul 2021: User Refund = Rs. 3500
    3. Ticket Cancellation after 8 pm on 19th Jul 2021: User Refund = As per flight operator’s cancellation policy
  • The offering is available only on selected flights booked on Paytm.
  • The company will not be liable to reimburse any other cost incurred by the beneficiary due to this cancellation apart from the prepaid, forfeited portion of the booking amount on Paytm.
  • In case of cancellation, only the ticket price will be refunded. Convenience fee and the amount paid for Free Cancellation will not be refunded.
  • FREE Cancellation does not apply to flight modifications, you can however cancel the ticket and avail the benefits of FREE Cancellation and book again.
  • If the flight gets cancelled by the operator prior to 24 hours to departure time, then Cancellation Protect premium will be refunded.
  • In case a customer cancel their ticket directly with the airline, Free Cancellation policy will not apply, and cancellation fees charged by the airline would be borne by the user.