What is Best Price Guaranteed?
  • Paytm Bus promises you the lowest price guarantee on bus bookings. Book bus tickets on Paytm by private operators, with the promo code “BESTPRICE”, and get the lowest price on any OTA (Online Travel Aggregator).
  • If you find a lower price on any other OTA for the same bus* , we will transfer 2X cashback of the price difference into your paytm wallet.
  • Please refer to the T&Cs* for more details.

How do I compare for same bus specifications?
How do I compare prices?
How do I claim cashback?
Sample image - Paytm Order Summary Page
Sample image - Other OTA Review Page
FAQs
BESTPRICE promo code T&C
Best Price Guaranteed T&Cs



How do I compare the same bus specifications?
  • The details mentioned below should match when comparing your bus tickets on Paytm and other OTA platform (Online Travel Aggregator)
    • Bus Operator name
    • Date & time of departure
    • Date & time of arrival
    • Seat type (Seater/ Sleeper)
    • Bus type (AC/Non-AC; Volvo/Non-Volvo; etc.)
How do I compare prices?
  • To check whether the price you are getting is the lowest compared to other platforms, you can follow these pointers:
    • Paytm Price = Total paid price on order summary page - cashback - ancillary products price (insurance, cancellation protect)
    • Other OTA Price = Final payable price on the Review page - ancillary products price (insurance, cancellation protect)
How do I claim cashback?
  1. Book a Bus ticket on Paytm and apply the promo code “BESTPRICE”.
  2. If within 24 hours of booking your ticket, you find a lower price on any other OTA for your same bus*, contact us on the “24X7 Help & Support” tab in the Paytm app.
  3. Select your respective bus booking, choose an option to proceed and select: “Best Price Guaranteed Program - Claim.”
  4. Please select the applicable responses and upload screenshots from both the platforms being compared.
    • Your Paytm Screenshot from the ‘Order Summary’ page should contain the following:
      • Booking ID
      • Promo code application details
      • Number of passengers
      • Fare breakup details

      • Sample image - Paytm Order Summary Page



    • Your screenshot from the other/compared online platform should contain the following:
      • Route details
      • Date & time of departure
      • Date & time of arrival
      • Bus type details (AC/Non AC; Seater/Sleeper; Volvo/Non Volvo; etc.)
      • No. of passenger details
      • Payment breakup details

      • Sample image - Other OTA Review Page



  5. We will raise a ticket for you as well as respond within 4 hours. You will receive a notification as soon as we respond to your issue. In case you miss the notification, you can visit the ‘Recent Tickets’ section under 24X7 Help & Support for latest updates on the ticket.
  6. Once the claim is verified, you will get 2X (2 times/Double) cashback of the price difference (up to ₹500) back into your paytm wallet within 7 days of your journey completion.
  7. Please note that in order to qualify for the program, you must be eligible, the criteria for which are as follows:
    • You should have a confirmed bus ticket on Paytm with the BESTPRICE promo code.
    • The program is not applicable on State Transport bus bookings (RTC).
    • The comparison is only applicable with other India based OTA platforms and not on operator website bookings or offline bookings.
    • Comparison can only be made between the same buses with the same specifications. You can refer to the link, to check more details regarding the same bus.
    • You will not be eligible under this program in case of service cancellations by your selected bus’s operator.
To view the complete T&C list, click on this link: T&C

    FAQs
  • How can I get cashback for Best Price Guaranteed?
    Users can make bus bookings on Paytm and apply the BESTPRICE promo code, using which they will get a 20% cashback upto ₹100. If you find a lower price on other platforms for the same bus service, reach out to us on the ‘24X7 Help & Support’ section in your paytm app or via our customer helpline.
  • What online platforms are acceptable for comparing lower prices?
    The offer under this program is applicable for bookings made through other India based online travel booking platform only and is not applicable on bookings made via offline route or through the bus operator website.
  • Am I eligible under this program?
    Any user who has an active bus booking on Paytm and has applied the BESTPRICE promo code on their booking is eligible for this program.
  • Is this program applicable on all bus bookings?
    Except state transport buses (RTCs), all other services are covered under this program.
  • Which fields should I consider when comparing the buses?
    Users need to make sure that they compare the same bus services on Paytm and the other platform. You can use the following checklist to compare the services:

    A. Operator name
    B. Date & time of departure
    C. Date and time of arrival
    D. Seat type (Sleeper/Semi Sleeper/ Seater)
    E. Bus type (AC/Non-AC; Volvo/Non Volvo)
    F. No. of passengers
  • What should my screenshots contain ?
    Your screenshot of the Paytm ‘Order summary’ page should contain the following information:
    A. Order ID
    B. Promo code application details
    C. Payment breakup details
    D. No. of passenger details

    Screenshot of ‘Review page’ of the other platform chosen for comparison should contain the following details:
    A. Route
    B. Date & time of departure
    C. Date & time of arrival
    D. Bus type details (AC/Non AC; Seater/Sleeper; Volvo/Non Volvo; etc.)
    E. No. of passenger details
    F. Payment-breakup details
  • Which price should I consider for price comparison?
    Except state transport buses (RTCs), all other services are covered under this program.
    A. Paytm Price = Total paid price on order summary page - cashback - ancillary products price (insurance, cancellation protect)
    B. Other OTA Price = Final payable price on the Review page - ancillary products price (insurance, cancellation protect)
  • When will I get the cashback?
    Once you reach out to us with screenshots of the lower price comparison, we will validate it on our end. If your claim is found valid, you will get the cashback within 7 days after you complete your bus journey.


BESTPRICE Promo T&C
  • Users get a flat 20% cashback up to Rs. 100 on bus ticket booking.
  • Minimum order value for bus ticket booking is Rs. 300.
  • Offer is valid for all users.
  • Offer will be valid 1 time per customer/ month
  • Offer is not applicable on RTCs
  • Cashback will be calculated on the booking amount exclusive of the insurance amount.
  • To avail cashback, the user needs to have a verified mobile number on Paytm.
  • Canceled orders will not be eligible for cashback.
  • Paytm reserves its absolute right to withdraw and/or alter any terms and conditions of the offer at any time without prior notice.
  • If you have not completed your KYC or have breached your monthly wallet limit, you will receive Goldback (inclusive of 3% GST)

T&Cs
  1. Offer
    The user (hereinafter “You” or “Participant”) will receive the Best Price for booking a Bus ticket through the Paytm Platform (defined below) and using the promo code “BESTPRICE” during the Offer Period and 2x (2 times) of the price difference as cashback upto a maximum of INR 500 in case a better price is found for the same service any other India based online travel booking platform. The Offer is subject to terms and conditions as detailed below.
  2. Offer Period:
    19th August to 30th September 2022
  3. Detail terms & conditions of Offer
    • The Offer is only applicable on bookings made through the Paytm Platform.
    • Best price is guaranteed only against booking made through other India based online travel booking platform only and is not applicable on bookings made via offline route or through the bus operator website.
    • Best price is guaranteed to the user only after application of the promo code: ‘BESTPRICE’ .
    • The Offer is not valid on booking made on government run buses i.e State Road Transport Corporation Services (RTC).
    • To be eligible for the Offer, You should have an active bus booking made through the Paytm Platform.
    • If You find a lower bus fare on any other India-based travel booking platform You can contact Paytm Bus customer care on 0120 4880880 or through the “Contact us” tab on the paytm app within 24 hours from the time of booking with the screenshot of the better price for the same service on any other online booking platform.
    • The services being compared should be a) of the same bus operator, b) the same bus services offered (AC/Non AC, seat type, Volvo/ Non Volvo etc.), c) same date and time of journey,
    • The provided screenshot of the price comparison details should also contain the order ID, promo code application details, number of passengers and payment breakup details from the ‘Order Summary’ page of the Paytm Platform. For other platforms, You have to submit a screenshot of the review page. Screenshot of review page of the other online platform should contain details of - Route, Date & time of departure, date & time of arrival, Bus type details (AC/Non AC. Seater/Sleeper, Volvo/Non Volvo etc), no. of passenger details and payment breakup details
    • For price comparison the following will be considered:
      - Paytm price = the final paid price on order summary page - cashback - ancillary products price.
      - Other online portal price =Final payable price on the Review page - ancillary products price.
    • Upon receipt of your e-mail, We will verify the details & authenticity of the claim, and reach out to You. Our customer care team may get in touch with you if we require any additional information, document/proof and/or clarity with respect to the claim.
      Please note: You will be authorizing Paytm to contact you via any means of communication for the same.
    • If Your claim is successfully verified by Paytm, You will get 2x (2 times) of the price difference upto a maximum if INR 500 between the compared platforms in the form of cashback in your Paytm wallet.
    • The cashback will be credited into Your Paytm wallet within 7 days of Your journey being completed.
    • The cashback is applicable only once per month for each individual user during the Offer Period.
    • This offer is not valid in case of operator service cancellations.
  4. How To Redeem:
    1. Book a Bus ticket on Paytm Platform and apply the promo code “BESTPRICE”
    2. Once booked if the You find a better price for the same service on any other India based online travel booking platform (except RTC’s) reach out to the Paytm Bus customer care at 0120 4880880 or through paytm app within 24 hours from the time of booking with a screenshot of the lower price option as detailed above.
    3. Paytm shall validate the claim and if found valid cashback shall credit 2x the price difference upto maximum INR 500 into your Paytm wallet within 7 days from the completion of the journey.


Part B: Offer Terms & Conditions (“T&C”)
  1. This Offer is organized and administered by One97 Communications Ltd. (hereinafter “One97” or “Paytm”) a Company which owns and operates an online marketplace on the website located at the URL:‘www.paytm.com’ and Paytm mobile application, Paytm IVR and Paytm WAP (hereinafter “Paytm Platform”), having its registered office at 136, 1st Floor, Devika Tower, Nehru Place, New Delhi - 110019 and corporate office at B-121, Sector 5, Noida, UP 201301. This Offer is sponsored by One97.
  2. By participating in this Offer, You agree to be legally bound by and abide by these Terms & Conditions stated herein (hereinafter “T&C”) including but not limited to various Paytm policies as made available on its website or in any other mode. Participant(s) confirm and acknowledge that Participant(s) has read, understood and agreed to conform to these T&C. If Participant (s) does not agree to these T&C, please do not participate in this Offer.
  3. This Offer is designed/sourced by Paytm and is valid only for the limited period as per Part A. Paytm reserves the right to amend, modify, change, add or terminate this Offer or discontinue this Offer without any prior notice. In case there is any discrepancy or dispute regarding the Offer, the decision by Paytm shall be final and binding, neither Paytm nor any third party shall have any liability towards any Participant.
  4. Steps to Participate in the Offer: To participate in Offer the Participant needs to have registered account on Paytm Platform and book a bus ticket as mentioned under Part A of this T&C to become eligible for participation in this Offer.
  5. The winners (if applicable) shall be contacted by Paytm and confirmed basis qualification criteria, verification & submission of required documents as mentioned further below. The winner declared by Paytm understands that he/she is subject to verification & confirmation by Paytm.
  6. Eligibility for claiming the Prize: To be eligible to claim the Prize/s under the Offer, the Winner/ Random Winner must have a valid Paytm Platform KYC verified account. If the Paytm Platform account is not KYC verified, the Winner/ Random Winner must submit documents for KYC and get his/her account KYC verified within 10 days before claiming the prize.
  7. If any person participates in this Offer from multiple Paytm accounts, he /she will be awarded only one prize and from the Paytm Platform account through which he/she gets themselves registered to participate in this Offer, the same Paytm Platform account shall be considered and used by Paytm to gratify the winner(s). The winner shall not be entitled to raise any dispute against the decision of Paytm in this regard.
  8. Any prize to a person/Participant of value in excess of Rs. 9999/- (Rupees Nine Thousand Nine Hundred Ninety Nine Only) per Offer will be subject to deduction of taxes. Paytm shall in advance deduct TDS amount which is 30% of prize/prize amount as per applicable Income tax rules. In case the prize is delivered/given to the winner, then the winner shall pay TDS by Demand Draft (DD) equal to the TDS amount in advance in favor of One97 Communications Limited.
  9. The prize must be claimed by the winner(s), along with the documents (if applicable) specified herein below within seven (7) days of being contacted by Paytm. The documents required to be submitted along with the claim by the winner(s) include the following (the document list* is only inclusive and not exhaustive and can change as per the requirements of law):
    1. Address proof (Voter ID / Driving License / Passport/ electricity bill not older than 3 months /Telephone bill not older than 3 months etc.),
    2. Photo Id proof (Passport/Voter ID/Driving License etc. mandatory),
    3. One passport size photo (compulsory),
    4. Postpaid bill (for postpaid user) (additional document),
    5. PAN card copy self-attested,
    6. Letter of compliance with rules and regulations and declarations in the format as may be required by the Organizers or applicable laws.
    *(the document list is only inclusive and not exhaustive and can change as per the requirements of Law and Organizers). If the winner fails to comply with the herein set requirements or submit the documents as mentioned hereinbefore, within 30 days of being notified by Paytm, his/her right to win the prize shall be forfeited and they will not be entitled to claim the reward on a later date.
  10. The prize(s) to the winner(s) shall be given subject to compliance with all applicable statutory legislations, processes and formalities in connection with the prize(s) and on production of all such documents/papers as may be required by Paytm before accepting the delivery of the prize. Any failure on the part of the winner(s) to comply with directions issued by Paytm for claim of prize shall entitle Paytm to forfeit the prize(s) or roll the prize over to the next eligible winner(s), at their sole discretion.
  11. Any Participant providing any incorrect information or concealing/withholding any information from Paytm with intent to participate and/or be chosen as the winner(s) of the Offer will automatically be disqualified from participating in it and being chosen as the winner(s) of the different categories of prize. Such act of providing incorrect information or concealing/withholding any information, including without limitation incorrect declaration of information relating to name, age, identity, address, mobile connection of Operator number, domicile etc., by the Participant or any dispute with the Paytm, shall entitle Paytm to disqualify him/her without any further intimation. Paytm reserves its right to take appropriate legal action against any Participant involved in illegal/unauthorized activity.
  12. Paytm shall only reward the prize (where applicable) to the winner/s after compliance with these T&C.
  13. The participation in the Offer is open only for the Offer Period and only for the Indian citizens of 18 years and above of age. To participate in Offer the Participant needs to have registered account on Paytm Platform.
  14. The residents (permanent/temporary) of any state/union territory within the territory of India where such Offer is prohibited by applicable law, shall not be entitled to participate in this Offer.
  15. By participating in the Offer, Participants gives its consent to the information available on Paytm platform such as name and etc. to be communicated to Paytm’s vendor as required for publication in any media, for the purpose of winner’s announcement. Paytm may, at its discretion, choose not to disclose the identity of the selected winner(s) to other Participants unless expressly mentioned herein. The Participants also consent to the information being stored in the servers of Paytm or its service providers.
  16. The winner(s) understand and agree that acceptance of the prize by them, constitutes grant of permission to the facilitators to click photographs of the winner and use the winner’s names, photograph, preferences (likes and dislikes), voice and comments for advertising and promotional purposes in any media worldwide, only for the purposes of advertising and trade without any additional compensation whatsoever to the winners. The Participant/winner hereby provides his/her irrevocable consent for sharing/submission of his/her personal information to Paytm, and subsequent use by Paytm of such information for lawful purposes as per its discretion.
  17. ALL WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESS OR IMPLIED, ARE HEREBY EXPRESSLY DISCLAIMED INCLUDING, BUT NOT LIMITED TO, MEETING OF THE PARTICIPANT'S REQUIREMENTS OR ASPIRATIONS, TIMELINESS, SECURITY, THE RESULTS OR RELIABILITY OF THE OFFER, DELAY IN SENDING OR RECEIVING THE SMS FOR PARTICIPATING IN THE OFFER, ANY TYPE OF DELAY BY THE PARTICIPANT/WINNER, OR THE DELIVERY, QUALITY, QUANTITY, MERCHANTABILITY, FITNESS FOR USE OR NON-INFRINGEMENT IN RESPECT OF ANY GOODS, SERVICES, BENEFITS OR PRIZE/GRATIFICATION/AWARDS ACQUIRED OR OBTAINED THROUGH THE OFFER OR ANY TRANSACTIONS EFFECTED THROUGH THE OFFER. THE PARTICIPANT EXPRESSLY AGREES THAT HIS/HER PARTICIPATION IN THE OFFER IS AT HIS/HER SOLE RISK AND IS GOVERNED BY THE T&C HEREIN; AND NO ADVICE OR INFORMATION WHETHER BY REPRESENTATIONS, ORAL, WRITTEN OR PICTORIAL DERIVED FROM THE PLATFORMS INCLUDING BUT NOT LIMITED TO WEBSITES/ SMS, SHALL BE CONSTRUED TO MEAN THE GIVING OF ANY WARRANTY OF ANY KIND.
  18. PAYTM NEITHER GUARANTEES NOR WARRANTS FOR THE QUALITY OF THE GOODS/SERVICES BEING OFFERED AS PRIZE NOR IS LIABLE/ RESPONSIBLE FOR ANY DEFECT IN THE GOODS/SERVICES SO OBTAINED/AVAILED, BY THE WINNER(S) UNDER THIS OFFER. PAYTM SHALL ALSO NOT BE LIABLE FOR ANY DEFECT IN THE PRIZE SO OFFERED TO THE WINNER UNDER THIS OFFER. THE WINNER FURTHER UNDERSTANDS THAT THE GOODS/SERVICES PROVIDED AS PRIZE WILL CARRY ONLY MANUFACTURER’S WARRANTY (IF APPLICABLE) AND IN CASE OF ANY DEFICIENCY IN THE GOODS/SERVICES, PARTICIPANT WILL CONTACT THE MANUFACTURER ONLY.
  19. The prize(s) under this Offer are neither assignable nor transferable under any circumstance, unless specifically provided hereunder. All the prizes shall be subject to such other T&C as may be applicable to specific prize and shall have to be duly complied with by the winner(s).
  20. All incidental costs, taxes or levies related to the prize(s), if any, shall be exclusively borne by the winner(s), including but not limited to logistics, TDS, gift tax (if any), Insurance and any other taxes applicable by the Central, State or Municipal government. The Participant/s who have won the prize, where applicable, have to make their own arrangements for travel, accommodation to claim the prize. Paytm shall not be responsible for the same or any cost of travel and accommodation incurred by any of them.
  21. This T&C is subject to guidelines/ directions issued by any applicable competent authority from time to time.
  22. Paytm reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify this Offer or any part thereof including the eligibility criteria, the T&C and prize at their sole discretion at any time during its validity as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Participant. Paytm reserves all the rights to offer any amount/coupon/voucher/any other prize equivalent to the cost of the prize. No queries/complaints whatsoever in this regard will be entertained.
  23. The Participants and winner(s) hereby irrevocably authorize Paytm to use the data/information gathered during and/or after the Offer in respect of the Participant (including but not limited to name and photograph) in any of its communications including marketing promotions and advertisements.
  24. Paytm shall not be responsible for any claims from any Participant/winner(s) or any third party arising out of any failure(s) which is beyond the reasonable control of the Paytm. Without limiting the generality of the foregoing, the Organizer shall not be responsible for any claims arising out of technical failures before, during or after the completion of the Offer including but not limited to any technical failures in the mobile/computer/laptop/any device connectivity, delay in sending or receiving the SMS for participating in the Offer, any type of delay, any action that has been initiated, actioned or completed through his/her mobile phones/electronic device/computer/laptop/tablet, failure of servers or any type of failures arising out of technical snags or resultant inability of the Participant(s).
  25. By participating in the Offer, the Participant(s) confirms to waive the applicability of rules and regulations of the National Do Not Call Registry and agrees to receive updates and promotional messages / SMS / Email / Call for current and future Offers from Paytm.
  26. Participants acknowledge and agree that all copyright and trademarks and all other intellectual property rights in the SMS content, WAP, Mobile application, Website and all material or content related to the Offer shall remain, at all times, the property of Paytm and shall remain owned by Paytm and/or their respective owners. All material and content contained is made available for Participant’s personal and non-commercial use only. Any other use of the material/ content on the platform and/ or any information disseminated by SMS or any other means of communication is strictly prohibited.
  27. The Participants shall indemnify and keep indemnified Paytm and their officers, directors, employees, customers, and affiliates harmless from and against any and all claims, losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees and court costs) which Paytm may incur, pay or become responsible as sponsor/organizer/facilitator as a result of (i) breach or alleged breach of the representations or obligations by the Participants under the T&C hereunder; (ii) any failure by the Participants to comply with applicable law and (iii) any third party claim in respect of misuse of any information of a third party by the Participant. Paytm shall have the right to defend themselves, pursuant to this clause, at the cost of the Participants. Paytm or their respective affiliates shall not be responsible for any direct, indirect, incidental, special, punitive or consequential damages, including loss of profits, incurred by the winner(s) or any third party, in connection with the Offer.
  28. FORCE MAJEURE: This Offer is subject to force majeure circumstances including without limitation, floods, natural disasters, war, act of terror, political unrests, technical snags, act of God, change of laws, pandemics, or any circumstance beyond the reasonable control of Paytm (“Force Majeure Event”). Paytm shall not be liable for any delay or adverse effect caused to this Offer there under as a result of a Force Majeure Event.
  29. Failure by Paytm to enforce any of their rights at any stage does not constitute a waiver of those rights. Further, Paytm may assign any of its rights within the Offer to any party without prior intimation to Participants.
  30. The winners understand and agree that Paytm, its owners and affiliates, shall not be liable for any loss or damage whatsoever that may be suffered, or for any personal loss or injury that may be suffered (including loss of life), to a winner and/or any third party, directly or indirectly, by use or non-use of the prize.
  31. Apart from the entitlement to the prize in the manner provided herein, the winners or their legal heirs/successors/ representative will have no other rights or claims against Paytm, its owners/organizers/sponsors and affiliates.
  32. Post winner(s) declaration and completion of their announcement and further process as the case may be, if Paytm finds that the declared winner(s) are erroneous then Paytm reserves the right to declare the correct winner(s) again and cancel the prize of winner(s) declared earlier and the same decision of Paytm shall not be challenged by any erroneously selected winners.
  33. The Participant’s hereby agree and undertake not to hold the Sponsors/Organizer and/or any of their group entities or affiliates, their respective directors, officers, employees, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses, either direct or indirect or remote that they may/might have suffered, sustained or incurred, or claim to suffer, sustain or incur, by way of and /or on account of this Offer. NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN CASE OF ANY DISPUTE, MAXIMUM AGGREGATE LIABILITY OF PAYTM, SHALL NOT EXCEED VALUE OF THE CONCERNED PRIZE.
  34. Any dispute arising out of this Offer’s T&C shall first be attempted to be resolved amicably through negotiations. In the event, amicable settlement fails, the dispute shall be referred to Mediation. The venue of Mediation shall be at Delhi only.
  35. This Offer and T&C are subject to Indian law and the exclusive jurisdiction of the Courts at Delhi.