FAQs
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How can I get cashback for Best Price Guaranteed?
Users can make bus bookings on Paytm and apply the BESTPRICE promo code, using which they will get a 20% cashback upto ₹100. If you find a lower price on other platforms for the same bus service, reach out to us on the ‘24X7 Help & Support’ section in your paytm app or via our customer helpline.
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What online platforms are acceptable for comparing lower prices?
The offer under this program is applicable for bookings made through other India based online travel booking platform only and is not applicable on bookings made via offline route or through the bus operator website.
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Am I eligible under this program?
Any user who has an active bus booking on Paytm and has applied the BESTPRICE promo code on their booking is eligible for this program.
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Is this program applicable on all bus bookings?
Except state transport buses (RTCs), all other services are covered under this program.
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Which fields should I consider when comparing the buses?
Users need to make sure that they compare the same bus services on Paytm and the other platform. You can use the following checklist to compare the services:
A. Operator name
B. Date & time of departure
C. Date and time of arrival
D. Seat type (Sleeper/Semi Sleeper/ Seater)
E. Bus type (AC/Non-AC; Volvo/Non Volvo)
F. No. of passengers
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What should my screenshots contain ?
Your screenshot of the Paytm ‘Order summary’ page should contain the following information:
A. Order ID
B. Promo code application details
C. Payment breakup details
D. No. of passenger details
Screenshot of ‘Review page’ of the other platform chosen for comparison should contain the following details:
A. Route
B. Date & time of departure
C. Date & time of arrival
D. Bus type details (AC/Non AC; Seater/Sleeper; Volvo/Non Volvo; etc.)
E. No. of passenger details
F. Payment-breakup details
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Which price should I consider for price comparison?
Except state transport buses (RTCs), all other services are covered under this program.
A. Paytm Price = Total paid price on order summary page - cashback - ancillary products price (insurance, cancellation protect)
B. Other OTA Price = Final payable price on the Review page - ancillary products price (insurance, cancellation protect)
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When will I get the cashback?
Once you reach out to us with screenshots of the lower price comparison, we will validate it on our end. If your claim is found valid, you will get the cashback within 7 days after you complete your bus journey.