Paytm CITI Credit Card is a credit card exclusive for Paytm customers. Paytm customers can get this card by applying for the card on Paytm app. Paytm is offering this card in partnership with Citibank.

Your Paytm CITI Credit Card will be disabled for Online, Contactless and International transactions to protect against fraud. You can enable your card for international, contactless and/or online transactions on Citibank Mobile app and online.
For further details on card activation, please visit citi.asia/INenable

For offline transactions, you will need to setup your PIN. Please follow the steps below for setting the PIN:

1. Go to Paytm App - Credit card>Manage Card section and chose ‘Change Pin’ option
2. Select account type as Credit Card
3. Enter your Paytm CITI Credit Card No, CVV and date of birth
4. OTP will be sent to your registered mobile number
5. Setup User ID, Password and PIN of your choice

If you are an existing Citi Customer, this card is added to your profile automatically. When you login into your existing Citi account, take the following steps

1. Go to Credit card section, select 'PIN Related' followed by 'Generate Credit Card PIN'
2. Choose Paytm CITI Credit Card and enter CVV
3. OTP will be sent to your registered mobile number
4. Setup PIN of your choice

The Paytm CITI Credit Card can be used in both online and offline transactions. Once you generate a PIN, you can use your card to make payments at any merchant establishment that accepts VISA cards. You can also use the Paytm CITI Credit Card for online transactions, international transactions and to add money your Paytm wallet once you have enabled the card on the Citi Mobile App or Citibank Online.

Paytm CITI Credit Card offers upto 5% unlimited cashbacks to its customers.
5% Cashback on Paytm Mall, 2% Cashback on Paytm flights, 3% Cashback on Paytm all other spends & 1% Cashback on all other spends with the convenience of auto-processing. Paytm CITI Credit Card also comes with complimentary Paytm First membership for 1 year.

The customer will earn upto 5% unlimited cashback on all card spends, which will be automatically credited after the monthly bill generation. This cashback will be credited within 2 working days of bill generation.

Once the bill is generated, it will be sent to your registered email address. You can also view and download the bill by logging into Citibank website online.

A joining fee of Rs.499 + GST will be levied within 30 days of card issuance

Paytm CITI Credit Card comes with an annual fee of Rs.499 + GST which is waived off when you spend Rs. 100,000 or more in a membership year.

The Paytm CITI Credit Card bill will be sent on a monthly basis to your registered email address by Citibank once the bill is generated.

You can pay the Paytm CITI Credit Card bill on Paytm itself by going on the credit card bill payment section.

If your Paytm CITI Credit Card is stolen or lost, please login to Citibank Online or the Citi Mobile app at once and report your lost or stolen card in the service requests section in the menu.

Your Paytm First membership would be activated within 15 working days after total spends of Rs.100 on your Paytm CITI Credit Card. These transactions have to be made within one year of card issuance

You will get a complimentary 100% discount voucher for Paytm First membership, which can be shared with friends/family. These codes will be shared over SMS/email within 5 working days after total spends of Rs.100 on your Paytm CITI Credit Card. These transactions have to be made within one year of card issuance

Fuel Surcharge Waiver will be provided at the following list of authorized IOCL Petrol Pumps:
https://www.online.citibank.co.in/Credit-Cards/Standalone/IOC-Outlets/Oct14/IndianOil-Outlets-Citibank.htm?eOfferCode=INCITIAIO

You are required to show the following documents for your Paytm CITI Credit Card Video KYC?

1. ID proof copy
2. Address proof copy ( can be either current address / permanent address )
3. Passport size photograph

Please note that in case of any discrepancy, you might be asked for additional document. List of valid documents is provided in the below link: Click here

Users can do the KYC verification now remotely on a video call, this will be done via specialized banking staff

No. Real time video call should happen in the process of video KYC verification.

No, the Paytm card is not eligible for swap-in/swap-out with any other Citi credit card

For Grievance related to your Credit Card facility, you can reach out to below mentioned Nodal officers:

Paytm Nodal Officer details :

Name : Mr. Aditya Ranade

Email : [email protected]

Designation : General Manager

CITI Bank Nodal Officer Details:

Name - Hema Venkatesh

Email ID : [email protected]

Contact No. - 18002662400

Timings : Mon - Sat (10:00 AM and 6:00 PM)